Note fondée sur 226 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juin 2023 sur Expedia
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Commentaires de Gestion de l’hôtel
13 juin 2023 par Gen Fanfan Front Office Manager, Gestion de l’hôtel
Good morning,Thank you for your kind review!We hope to see you with us in the near future!Gen FanfanFront Office Manager
par un voyageur
Publié le 14 janv. 2023 sur Expedia
Tout était parfait
Commentaires de Gestion de l’hôtel
15 janv. 2023 par GM, Gestion de l’hôtel
Dear Guy,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Sincerely,Jessica FrancosGeneral Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Excellent property and friendly staff
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM, Gestion de l’hôtel
Dear Don, We are absolutely thrilled to receive your compliments, especially when they are about our exceptional staff. Their dedication to providing top-notch hospitality truly makes our hotel a delightful place to stay. Your review means a lot to us, and we look forward to welcoming you back soon. Best, Jessica Francos, GM
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear Ryley, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jessica Francos, GM
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par GM, Gestion de l’hôtel
Dear Jimmy, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jessica Francos, GM
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Poor food choices at pool bar
Commentaires de Gestion de l’hôtel
5 sept. 2024 par GM, Gestion de l’hôtel
Dear Alexander, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Jessica Francos, GM
par un voyageur
Publié le 31 août 2024 sur Expedia
I had a very convenient and pleasant stay at the AC Hotel. The cleanliness was impeccable, and the staff were extremely helpful, friendly, and accommodating. The breakfast was great, wish the hotel offered more vegetarian/vegan options. Also, I loved the fact that the hotel is 4mins away from the city centre and other great restaurants and food establishments. The only drawback was the noise from the trains outside, which seem to operate 24/7. However, noise wasn’t an issue for me personally. I also didn’t quite understand the need to charge for receiving an Amazon package at the hotel. Despite these minor issues, overall, it was a great stay! I will be back for sure, thanks for a great experience.
Commentaires de Gestion de l’hôtel
31 août 2024 par GM, Gestion de l’hôtel
Dear Bertha, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Jessica Francos, GM
par un voyageur
rude staffs
Publié le 30 août 2024 sur HotelsThe worst customer service and they charge you somethings without explanation, terrible rude staffs
the location also is shared with another hotel so getting to the room was very difficult
Commentaires de Gestion de l’hôtel
31 août 2024 par GM, Gestion de l’hôtel
Dear Abdul, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Jessica Francos, GM
par un voyageur
Publié le 27 août 2024 sur Expedia
Rooms are good , but the sound of the AC is horrible, we can’t sleep at all.
Commentaires de Gestion de l’hôtel
28 août 2024 par Elliott, Gestion de l’hôtel
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the staff and leadership team to ensure the necessary guidelines are in place and reviewed to prevent the noise from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
