Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
This property is an overall awesome property!! This particular unit was not on the first night I checked in the air wasn’t working it took me an hour to play with it and finally flip the break box to get it to come on. The next day I tried to use the dryer and it wasn’t working either!!! This unit is plain no aesthetic or nothing! I have stayed in other units on this property and I have to say this one I was not pleased with.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par The Cozy Team, Gestion de l’hôtel
Hi Gabriell! Thank you for your feedback. We’re pleased we could address the concerns during your stay and offer a complimentary late check-out. We look forward to providing you with an even better experience on your next visit :)
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Cozy Team, Gestion de l’hôtel
Hi Juliana! Thank you for taking the time to leave a rating. We appreciate it and hope to have the opportunity to host you again in the future :)
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par The Cozy Team, Gestion de l’hôtel
Hi Adaell, Thank you so much for staying with us and for taking the time to leave a rating. We're glad you enjoyed your stay overall! If there's anything we can improve to make your next visit a 5-star experience, We'd love to hear your feedback. We’re always looking for ways to enhance our guests' experience. Thanks again, and I hope to welcome you back in the future!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
There were to many things in the unit that wasn’t working. The pictures of the unit that I viewed online when I booked was not the unit I was put in. I was not even given the option to have a complementary late check out for all the headaches I had encountered.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par The Cozy Team, Gestion de l’hôtel
Hi Sheena,Thank you for sharing your feedback. We’re pleased we could address the issues you encountered, and we truly appreciate your understanding. If you had requested a complimentary late check-out, we would have been delighted to accommodate it to make your stay even better.We value your input and would be thrilled to welcome you back for a more seamless and enjoyable experience next time!
par un voyageur
Publié le 17 août 2024 sur Expedia
Our family had a great stay at this condo for 6 nights, it was clean and modern. Perfect location for exploring Miami. Thank you
Commentaires de Gestion de l’hôtel
19 août 2024 par Garnet from Cozy, Gestion de l’hôtel
Hi James! We’re glad to hear you and your family had a fantastic time exploring Miami and enjoyed the condo! Thanks for letting us be a part of your adventure. We’d love to welcome you back for another round of fun in the sun!
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Garnet from Cozy, Gestion de l’hôtel
Hi Ilhen,Thanks for staying with us! We saw your 3-star rating and would love to hear any feedback you might have. If there's anything we can improve, please let us know. We’d be thrilled to welcome you back!
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice location staff was great and easy to work with. Great communication
Commentaires de Gestion de l’hôtel
12 août 2024 par Garnet from Cozy, Gestion de l’hôtel
Hi Ashlee! Thank you for your wonderful feedback! We're glad you liked the location and found our staff to be a breeze to work with. Great communication is our jam, and we’re happy it met your expectations perfectly! Looking forward to your return visit!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Garnet from Cozy, Gestion de l’hôtel
Hi Nicole! Thank you for your rating. We noticed you gave us 3/5 rating and would love to know if there’s anything specific we can improve. Your feedback is valuable and helps us enhance our guests’ experiences. We hope to see you again soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Garnet from Cozy, Gestion de l’hôtel
Thank you for your rating Wilfrido. We’re keen to understand how we might improve your experience and would appreciate any specific details or feedback you can provide. Your insights are valuable to us. We look forward to the opportunity to offer a better stay in the future.
par un voyageur
Honest review
Publié le 7 juill. 2024 sur HotelsThe apartment itself is immaculate. It’s a beautiful apartment. I was suprised!
The only thing I will say is I had to wash the sheets to the 2nd bedroom bed because I’m pretty sure housecleaning did not change them, due to residue on them. Having to do that on the first night with tired kiddos waiting to go to bed was not ideal.
The master bedroom bed was itchy. Which is never a good thing when staying in hotels or air b n bs. The property owner needs to look into that. Besides that the apartment itself is very fancy I was shocked how beautiful it was.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Garnet from Cozy, Gestion de l’hôtel
Thank you for taking the time to leave your feedback and for highlighting the cleanliness issues you encountered. We apologize for any inconvenience caused and we addressed this with our cleaning team to ensure it doesn't happen again. We're grateful that you found the apartment itself so impressive and hope you were able to enjoy your stay despite these issues. We hope to host you again soon!
