Ratings based on 902 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 31, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Customer Care Team, Hotel Management
Dear Rachelle,Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We look forward to welcoming you back on your next visit!Sincerely,
by A traveller
Posted Aug. 26, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Customer Care Team, Hotel Management
Dear Cameron,Thank you so much for your 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We look forward to welcoming you back on your next visit!Best regards,
by A traveller
Great parking service for a hotel needing a renov.
Posted Aug. 24, 2024 on HotelsLet's go over what impressed me first...the parking. Lot's of spaces to choose from and they have a security guy watching the cars! WOW. I'm impressed.
The area itself seemed to have a bit of a sketch vibe even though all the shopping and eating was available. I had one guy knock on my window and ask me for money when my car was stopped.
The hotel definitely needs a renovation. Very definitely.
Comment from Hotel Management
Aug. 25, 2024 by Customer Care Team, Hotel Management
Dear Anonymous,Thank you for sharing your thoughts with us. We’re pleased to hear that you found our parking convenient and appreciated the added security. Your comfort and safety are important to us.We understand your concerns about the area and appreciate your feedback. We continuously work to maintain a safe and comfortable environment for our guests.Regarding the hotel, we sincerely appreciate your feedback on the need for renovations. Please know that guest comfort is a top priority, and your comments will help guide future improvements to our property.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,
by A traveller
Posted Aug. 24, 2024 on Expedia
Anytime we go to Miami we always stay at this Best Western. It’s a great location, anything and evertning you need is within walking distance and they have a great resturant connected to the hotel. It’s a great place to get a glass of wine after a long day of traveling.
Comment from Hotel Management
Aug. 26, 2024 by Customer Care Team, Hotel Management
Dear Kristen,Thank you for your continued loyalty and for choosing us as your go-to place whenever you're in Miami! We're delighted to hear that our convenient location and the restaurant have consistently met your needs. It's great to know that you enjoy unwinding with a glass of wine after your travels.We truly appreciate your kind words and look forward to welcoming you back on your next trip to Miami!Best regards,
by A traveller from Fairfield
Posted Aug. 20, 2024 on Expedia
Good basic hotel. Convenient parking. Rooms are good.
Hotel floors have a little odor. People leave garbage outside but it doesn’t get picked up frequently.
Comment from Hotel Management
Aug. 21, 2024 by Customer Care Team, Hotel Management
Dear Vinit,Thank you so much for taking the time to write a review of our property and for sharing your likes and dislikes. We hope you'll visit us again whenever your travels bring you back our way. Your next arrival is much awaited!Sincerely,
by A traveller
Posted Aug. 19, 2024 on Expedia
Everything was fine. You are awesome!
Comment from Hotel Management
Aug. 20, 2024 by Customer Care Team, Hotel Management
Dear Johnson, Thank you for choosing our hotel for your visit to South Florida. We are delighted to learn that our accommodations and warm hospitality have earned your top score. We take tremendous pride in providing a comfortable, upscale experience for each one of our valued guests. We hope you'll visit us again whenever your travels bring you back to North Miami.Best regards,
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Customer Care Team, Hotel Management
Dear Latasha, Thank you for completing the survey regarding your recent stay at our property. It was such a privilege to have you stay with us. Please do come stay with us again! All the best,
by A traveller
Posted Aug. 17, 2024 on Expedia
Everything good
Comment from Hotel Management
Aug. 18, 2024 by Customer Care Team, Hotel Management
Dear Jules,Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us. It was a pleasure having you, and we're delighted that our efforts made your visit enjoyable.We hope to welcome you back soon for another fantastic stay!Best regards,
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by Customer Care Team, Hotel Management
Dear Cameron,Thank you for taking the time to share your feedback with us and for rating your experience!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami/Bal Harbour! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay, and we hope to see you soon )Sincerely,
by A traveller from Labrador City
Posted Aug. 14, 2024 on Expedia
It was a nice hotel, friendly staff always, wrong time of year to visit Miami because of humidity, our room was alway damp; beds etc. no matter the setting we put AC on. Beds, pillows felt wet. Yukkkk but other than that we had to request towels, bathroom
Paper, coffee cups etc. Not consistent!!
Comment from Hotel Management
Aug. 16, 2024 by Customer Care Team, Hotel Management
Dear Alice,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff and are glad to hear that they made a positive impact on your stay.However, we are sorry to learn that your experience was less than perfect due to the humidity and the conditions in your room. Miami's climate can indeed be challenging, especially during certain times of the year, and we understand how that could affect your comfort. We sincerely apologize for the inconvenience this caused, particularly with the dampness in your room and the inconsistency with replenishing your amenities.Your comments are very important to us, and we will be addressing these issues with our team to ensure that future guests do not encounter the same problems. We hope to have the opportunity to welcome you back in the future, so we can provide you with the exceptional stay that we strive to offer all our guests.Thank you again for your feedback.Warm regards,
