Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Helene, Thank you for choosing Courtyard Miami Coral Gables and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back for more memorable moments in the future.Sincerely,Aida Martinez, General Manager
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Susanna, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Miami Coral Gables. We look forward to your return and wish you all the best with your future travels.Sincerely,Aida Martinez General Manager
par un voyageur
Publié le 4 mars 2019 sur Expedia
The bottles of water in the room are not offered but charged. The wifi /internet is not free...
Commentaires de Gestion de l’hôtel
5 mars 2019 par General Manager, Gestion de l’hôtel
Dear Guest, thank you for taking the time to review our hotel. We regret your disappointment with our extra charges and also for any inconvenience you had during your stay. We truly hope this unfortunate situation will not prevent you from staying with us in the future.
Aida Martinez,
General Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Franklin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Miami Coral Gables; we hope to see you again soon. Sincerely,Aida Martinez, General Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Renata, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we are thrilled to learn that your experience was exceptional. Thank you for choosing Courtyard Miami Coral Gables and for the perfect rating. We look forward to welcoming you back for another outstanding visit.Sincerely,Aida Martinez, General Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Pan, On behalf of our team at Courtyard Miami Coral Gables, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Miami.Sincerely,Aida Martinez, General Manager
par un voyageur
Great location
Publié le 23 sept. 2024 sur HotelsVery nice. Good location close to restaurants.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Arthur, We are delighted to hear that you enjoyed our convenient location. Being close to the restaurant enhances our guests’ experience, allowing for a seamless transition from enjoying a meal to returning to the comfort of their room. We appreciate your feedback and look forward to welcoming you back to Courtyard Miami Coral Gables again soon.Sincerely,Aida Martinez, General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Maricel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Miami Coral Gables; we hope to see you again soon. Sincerely,Aida Martinez General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Any, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have met your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Courtyard Miami Coral Gables your home away from home whenever your travels bring you to our area.Sincerely,Aida Martinez General Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The AC caused a lot of dew and moisture on everything in my room, my clothes would feel damp and so would the sheets. The carpet in my room felt damp also This caused my asthma to flare up. In addition, there was one day on the main floor, where the air conditioner was broken and the fourth floor room doors were soaking wet, and the carpet was also wet.
I asked the front desk person for a catch up and he said he couldn’t walk 15 feet to go get it because there was nobody else at the desk. But several other times I had been to the desk and there was nobody there, There were stains on the rim of the toilet.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Dawn, We first want to say that we hope you are feeling better. We sincerely apologize for the cleanliness and service issues you encountered during your time with us. We will address your remarks with the appropriate individuals to ensure these are not repeated. We are also sorry for the concerns you had with the air conditioning unit and carpet. We appreciate your comments and will share them with our team as we always look for ways to improve. Thank you for your patience, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Aida Martinez General Manager
