Note fondée sur 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 nov. 2022 sur Expedia
Hôtel neuve avec un décor très moderne et chaleureux. Chambre très fonctionnelle avec tout ce dont nous avons besoin.
Excellent déjeuner et une piscine de rêve au cour du centre-ville de Miami.
Commentaires de Gestion de l’hôtel
3 nov. 2022 par GM, Gestion de l’hôtel
Dear Camil, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you love our amenities as well as our accommodations and location. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Sincerely, Jessica Francos General Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Amazing!!
Commentaires de Gestion de l’hôtel
28 juill. 2024 par GM, Gestion de l’hôtel
Dear Terrance K, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jessica Francos, GM
par un voyageur
Good
Publié le 27 juill. 2024 sur HotelsVery clean, great location. Loved it. With my kids and GF.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par GM, Gestion de l’hôtel
Dear Ruben, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Jessica Francos, GM
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Good
Commentaires de Gestion de l’hôtel
26 juill. 2024 par GM, Gestion de l’hôtel
Dear Emmanuel, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jessica Francos, GM
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Elliott, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I stayed one night and they charged me for many things that I don't understand
Commentaires de Gestion de l’hôtel
17 juill. 2024 par GM, Gestion de l’hôtel
Dear HORTENCIA, Thank you for your time in reviewing our hotel. I'm sorry for any confusion regarding your bill. We are always at your service for any additional explanations regarding your charges and I'm terribly sorry if we did not effectively communicate with you during your stay. Your feedback helps us improve our communications, so we hope to host you again. Sincerely, Jessica Francos, GM
par un voyageur
Publié le 3 juill. 2024 sur Expedia
My money is gone. I paid for one night. Was unable to check in and requested for modification of the booking. Denied and lost all the money. SAD
Commentaires de Gestion de l’hôtel
4 juill. 2024 par GM, Gestion de l’hôtel
Dear Mesay, We allow cancellations with no penalty up to 48 hours before arrival, which is the industry standard. If guests don't show up for their arrival date, the reservation is canceled. Guests can call to request changes, but if the hotel is fully booked, we may not be able to accommodate the changes. I apologize if this information was not communicated to you, and I'm very sorry for any frustration it may have caused. Your feedback is important to us, and we take it into consideration when striving to meet the needs of our travelers. Sincerely, Jessica Francos, GM
par un voyageur
Publié le 29 juin 2024 sur Expedia
Melissa the manager was great great customer service
Commentaires de Gestion de l’hôtel
30 juin 2024 par GM, Gestion de l’hôtel
Dear Anthony, I am glad that you had a five-star experience at our hotel and that Melissa made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Jessica Francos, GM
par un voyageur de Fernandina Beach
Publié le 10 juin 2024 sur Expedia
Great clean hotel. Friendly staff
Commentaires de Gestion de l’hôtel
11 juin 2024 par GM, Gestion de l’hôtel
Dear Suzanne, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Jessica Francos, GM
par un voyageur
Publié le 2 juin 2024 sur Hotels
The room had a lot of noise.
Commentaires de Gestion de l’hôtel
3 juin 2024 par GM, Gestion de l’hôtel
Dear Diego A, While it wasn't without some flaws, I am glad to see that your stay was positive overall. Thank you so much for taking the time to share this feedback with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Jessica Francos, GM
