Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2023 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Lea Benaya, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.
par un voyageur
Publié le 5 déc. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2023 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Jean, we would like to thank you for your kind feedback of the Grand Beach Hotel Surfside West. We truly enjoyed having you stay with us during your time in Miami and are glad to learn that you have enjoyed so much of our establishment. We hope to host you in the future for another excellent stay.
par un voyageur
Publié le 20 févr. 2020 sur Expedia
L'emplacement mais le service est loin des critères reconnus pour un hotel de cettre catégorie et de ses tarifs
Commentaires de Gestion de l’hôtel
2 mars 2020 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Valued guest, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We, thus, very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.
par un voyageur
Publié le 21 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2019 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Valued guest, thank you for giving Grand Beach Hotel Surfside West the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us. We will look forward to welcoming you on your return.
par un voyageur de Lorraine
Publié le 22 mars 2019 sur Expedia
J’ai beaucoup aimé séjourner dans cet hôtel. Les prix sont cher mais la qualité et le service est top.
Commentaires de Gestion de l’hôtel
25 mars 2019 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Valued guest, we would like to thank you for your kind feedback of the Grand Beach Hotel Surfside West. We truly enjoyed having you stay with us during your time in Miami and are glad to learn that you have enjoyed so much of our establishment. We hope to host you in the future for another excellent stay.
par un voyageur
Publié le 31 déc. 2018 sur Expedia
A l’artivee, on nous a positionné dans le bâtiment en face avec la rue à traverser. Notre famille n’est pas dans le main building et la chambre donne sur la rue. Le valet nous a laissé traversé seuls avec w nos bagages! On a payé pour 4 adultes et on a seulement 2 transats... Niveau du personnel très mauvais par rapport à Grand Beach 4835 Collins. Attention donc.
Commentaires de Gestion de l’hôtel
13 janv. 2019 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Valued guest, we would like to thank you for not only choosing to stay with us, but also for your precious time giving your feedback. Please allow us to deeply apologize for any troubles you may have encountered while staying with us. We strive to create a comfortable atmosphere with a strong attention to detail and follow up, and to hear that this was not the case in the duration of your stay is extremely disappointing. We would like to thank you for bringing this matter to our attention, as it is only through such constructive feedback that we are able to continually improve the service that we offer our guests. We hope that we can have the opportunity to show you what our property is known for, should your travels bring you back to the Miami area.
par un voyageur
Publié le 9 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2018 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Denis, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel Surfside West, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.
par un voyageur de Guadeloupe
Publié le 7 nov. 2018 sur Expedia
C’était très bien, sauf que notre chambre était à côté d’un générateur et on a mal dormi les 2 premiers soirs.
Le personnel de l’hôtel a très bien réagit et nous avons changé de chambre. Au final vous avions 2 lits et 3 salles de bains.
La chambre est très belle et bien équipée!
Commentaires de Gestion de l’hôtel
7 nov. 2018 par Grand Beach Hotel Surfside West - M. Petrov, Gestion de l’hôtel
Dear Julie, it has been a great pleasure for us and the hard working teams at the Grand Beach Hotel Surfside West to welcome you recently. We are glad you enjoyed an overall great stay as our guest. Please once again accept our sincere apologies for any noise disturbance you may have encountered, while occupying your initial guest room onsite. It is pleasing to know our front desk team was prompt and efficient in responding to your concern in this regard by suggesting a room move to a suite, where you felt more comfortable for the remainder of your stay with us. Your kind words are much appreciated and will certainly be passed onto the team at the hotel. Thank you and we will look forward to your return.
par un voyageur
Publié le 9 août 2018 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2018 par Grand Beach Hotel Surfside West Representative , Gestion de l’hôtel
Dear Valued guest, thank you for giving Grand Beach Hotel Surfside West the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.
par un voyageur
Publié le 25 juin 2018 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2018 par Grand Beach Hotel Surfside West, Gestion de l’hôtel
Dear Patricia, we appreciate you staying with us at the Grand Beach Hotel Surfside West. For us and the hard working teams at the hotel it has been a pleasure to serve you, while our guest. We are always most delighted to learn, when our guests have enjoyed their onsite experience. We will be looking forward to welcoming you on your return in the future.
