Ratings based on 177 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 16, 2024 on Expedia
The staff was awesome and made me feel at home and safe
Comment from Hotel Management
Aug. 16, 2024 by DRS, Hotel Management
Thank you for your comments.
by A traveller
Posted Aug. 15, 2024 on Expedia
Convenient location and the staff was friendly. I would recommend for their reasonable prices and accommodations.
Comment from Hotel Management
Aug. 15, 2024 by DRS, Hotel Management
Thank you, Snavonne!
by A traveller from Worcester
Posted Aug. 13, 2024 on Expedia
The hotel is in a good location 2 minutes walk to beach and the paved footpath running along it. It is a pity two of the basics weren’t good- awful shower (very poor pressure, damaged jets, ages to get hot) and ground in dirt on the edges of the quilt on the bed. Otherwise everything was clean and in a state of good repair.
Comment from Hotel Management
Aug. 14, 2024 by DRS, Hotel Management
Justin - Sorry to hear we did not meet your expectations during our remodeling face.
by A traveller
Posted Aug. 13, 2024 on Expedia
Really close to.beach
Comment from Hotel Management
Aug. 13, 2024 by DRS, Hotel Management
Thank you, Eugene!
by A traveller
Posted Aug. 12, 2024 on Expedia
Building under construction
Comment from Hotel Management
Aug. 13, 2024 by Customer Service, Hotel Management
Leila, thank you for sharing your feedback. The hotel team understands how important a comfortable environment is and continually works to improve the property's facilities. Your input is appreciated and helps guide future enhancements.
by A traveller from Markham
Posted Aug. 12, 2024 on Expedia
Elevator didn’t work well first night we checked in ..
Comment from Hotel Management
Aug. 12, 2024 by DRS, Hotel Management
Jitno - Sorry to hear we did not meet your expectations.
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Customer Service, Hotel Management
Robert, thank you for staying with us at Hilton Garden Inn Miami South Beach. We’re delighted that you had a good experience. We're looking forward to welcoming you back in the future.
by A traveller
Posted Aug. 6, 2024 on Expedia
Hotel stinks, and no good parking
Comment from Hotel Management
Aug. 7, 2024 by DRS, Hotel Management
Dear SOLEDAD,Thank you for taking the time to tell me about your experience at the Hilton Garden Inn, Miami South Beach, FL. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hilton Garden Inn, Miami South Beach, FL, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.
by A traveller
Posted Jul. 29, 2024 on Expedia
I like the smell in the entrance and the workers are friendly
Comment from Hotel Management
Jul. 29, 2024 by DRS, Hotel Management
Hi Dieuquila,I will share your comments with the Rest of the Team.
by A traveller
Posted Jul. 20, 2024 on Expedia
IT WASNT THE WORST BUT DEF NEEDS A REAL GOOD CLEANING CREW TO GET THAT PLACE CLEAN . THE ELEVATOR DID NOT WORK EITHER
Comment from Hotel Management
Jul. 20, 2024 by DRS, Hotel Management
Sorry to hear we did not meet your expectations.
