Note fondée sur 553 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Mélanie, Thank you for the wonderful rating for Hotel AKA Brickell! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Alejandra Franco Director of Operations
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Director of Operations, Gestion de l’hôtel
Dear Tair, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hotel AKA Brickell.Alejandra Franco Director of Operations
par un voyageur
Publié le 5 sept. 2024 sur Expedia
This hotel is gorgeous. I was here in 2023 during their construction and wanted to see what it looked like after completion. The lobby is gorgeous once you take the elevator up. The new restaurant is amazing, breakfast was great. The only lackluster aspect was the free room upgrade wasn’t readily offered and was a regular room. Previously I had an ocean view. But honestly it was a minor inconvenience. The staff were wonderful upon check in and check out. I have stayed at other AKA hotels and will be returning here.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Ryan,Thank you for your kind words! We are delighted you enjoyed the transformation at Hotel AKA Brickell and had a positive experience with our new restaurant and staff. We appreciate your understanding regarding the room upgrade and look forward to welcoming you back on your next visit.Alejandra Franco Director of Operations
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Alejandra Franco Director of Operations, Gestion de l’hôtel
Dear Dario,Thank you for choosing Hotel AKA Brickell. We were pleased to exceed your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Alejandra FrancoDirector of Operations
par un voyageur
Misleading advertising
Publié le 4 sept. 2024 sur HotelsOn the Hotels.com website where I purchased the stay, it says that cash is accepted, and then at the property they do not accept it, violating the payment policy that they have accepted and advertised. The procedure they offer to customers is a scam.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Francisco Javier, Thank you for sharing your valuable feedback. We regret any disappointment you experienced during your visit. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention, and we thank you for your patience. We will share this appropriately with the concerned team members. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Alejandra Franco Director of Operations
par un voyageur de Boston
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Sheila, Thank you for taking the time to leave your rating. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Alejandra Franco Director of Operations
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Shautell, Thank you for taking the time to provide feedback about your stay at Hotel AKA Brickell. We are pleased that everything met your expectations during your stay. We look forward to hosting you again soon!Alejandra Franco Director of Operations
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Great spot
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Philip, We are delighted you found Hotel AKA Brickell to be a great spot. Your satisfaction is our priority, and it’s lovely to know we met your expectations. We look forward to welcoming you back for another fantastic stay!Alejandra Franco Director of Operations
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The elevator access to the rooms is a bit interesting, but overall, it's a great hotel. Pool is great and it's pretty big. The breakfast and the view in the Mare hotel is lovely.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Burak, Thank you for your kind words! We are glad you enjoyed your stay at Hotel AKA Brickell and appreciated the pool, breakfast, and views. Your feedback on the elevator access is valuable, and we are always working to enhance our guests' experience. We hope to welcome you back soon!Alejandra Franco Director of Operations
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The property itself--rooms, restaurant--was lovely: clean, in great condition, thoughtfully designed, etc.
Every single staff member was exceptional. They went over and above to be helpful. The people made me feel welcome with their warmth and happy dispositions :)
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Lisa, Thank you for your excellent feedback! We are delighted that you enjoyed the thoughtful design and cleanliness at Hotel AKA Brickell. It's especially heartening that our team made your stay memorable with their warmth and hospitality. We look forward to welcoming you back soon!Alejandra Franco Director of Operations
