Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,0 Service et personnel
4,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2023 sur Expedia
La piscine à trois mètres du cottage. La tranquillité vu que nous étions les seuls en plus des propriétaires. Le cadre et le quartier. La gentillesse des propriétaires.
Commentaires de Gestion de l’hôtel
23 mars 2023 par La Finca , Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 9 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2020 par Customer Service Team, Gestion de l’hôtel
Thank You SO Much! We hope to see you back soon!
par un voyageur
Publié le 30 juin 2024 sur Expedia
It set up very nice
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Andy, Gestion de l’hôtel
It was such a pleasure to host you Rhonda, come back anytime!
par un voyageur
Publié le 4 mai 2024 sur Expedia
Exclente, muy segura, tranquila y amplio parqueo
Commentaires de Gestion de l’hôtel
7 mai 2024 par Andy, Gestion de l’hôtel
Gracias Engel, fue un placer hospedarte!
par un voyageur
Nice place
Publié le 18 févr. 2024 sur HotelsCute place, quiet, and had everything we needed for our stay.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Andy, Gestion de l’hôtel
Glad you enjoyed our home Julie! You are welcome back anytime
par un voyageur
Publié le 24 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2023 par La Finca, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 22 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Andy, Gestion de l’hôtel
Costella was a 5 out of 5 star guest!! If you are a 5-star guest then please book us today!!
par un voyageur
Publié le 17 août 2023 sur Expedia
Woke up with the bed covered in termite poop coming from a vent above the bed. Emailed the owners, got no response. 2nd day there I discovered the kitchen counter and sink covered in bugs and emailed them again, I received a text from who I believe is the property manager (Liza Imbert) stating that they’d like to move me to one of their other units which I agreed to because I could not see myself sleeping in a bed covered in feces for the rest of my stay.
The unit was actually a hotel (said to be 4 star hotel, it wasn’t) I was told I would be in one room for 2 days then have to move to another or back to La Finca after it was done being fumigated.
I explained to Liza that the main reasons I chose to stay at the La Finca property was privacy and access to a full kitchen to cook my own meals; Im on a strict diet and did not budget buying each meal from a restaurant. Liza tells me that unfortunately La Finca studio will not be available to go back to and she will try to find other accommodations for me, that fell flat with no option other than to stay in a 3rd unit at the hotel which was disappointing which I expressed to her and brought up finding my own accommodation, she said if I chose to do that I would be refunded for the rest of the days which I aggravatingly agreed to. The refund was never sent so I texted her later saying I will go through Expedia. Expedia ended up refunding much less than agreed. All in all stressful bad experience which but a damper on my vacation
Commentaires de Gestion de l’hôtel
6 sept. 2023 par La Finca , Gestion de l’hôtel
We did everything possible to accommodate this guest. Unbeknownst to us, there was a small termite issue that was quickly addressed. We advised guest that we can host his remaining days at one of our hotels nearby that had plenty of amenities to enjoy but after the 2nd day guest decided he did not want to stay and be moved around and wanted a refund instead. We absolutely agreed to refund the remaining 2 nights and asked where to send it. We were also sending him an additional 40 for the inconvenience. Guest later changed his mind and wanted Expedia to handle. Which we also agreed without hesitation. Once Expedia took over the dispute, Expedia sent the two nights that corresponded to him, which was less because the 40 were coming from us directly. We spoke to Expedia and after a lot of back and forth, this guest received an additional 100 in future credit to use. We are sorry that the guest encountered a difficult situation but by no means did we not addressed it immediately, we went above and beyond to make up for the disruption of his stay. We have never had any bad reviews of this nature as you see all our reviews are great and hope he can reconsider and come back and stay with us again so we can make up for the incident.
par un voyageur
Publié le 18 juill. 2023 sur Expedia
is nice place
Commentaires de Gestion de l’hôtel
18 juill. 2023 par The SoFLA Team , Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 4 mai 2023 sur Expedia
Nice place, n very quite
Commentaires de Gestion de l’hôtel
8 mai 2023 par La Finca, Gestion de l’hôtel
Thank you for your review!
