Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
2,7 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disgusting place
Publié le 15 avr. 2024 sur HotelsFilthy. Not cleaned from previous guests. Hair on the bed. Stains on the sheets. Dust everywhere. Dirty carpets. FILTH!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Management, Gestion de l’hôtel
We're truly sorry to hear about your unpleasant experience. Your feedback is incredibly important, and it's clear that we fell short of providing the level of cleanliness we strive for. Rest assured, we take your concerns seriously and will address them immediately with our housekeeping team to ensure this doesn't happen again. We appreciate you bringing this to our attention and hope to have the opportunity to make it right for you in the future.
par un voyageur
Not Sure that we would return
Publié le 25 mars 2024 sur HotelsOverall, we are not sure that we would return or trust our hard-earned money with this rental agency. The check-in experience was very disheartening; the unit was not ready due to maintenance work that resulted in the shower/tub not being usable until the next day. The assigned EroRentals Welcome Ambassador promised us that we would receive a one-night refund if we decided to check in, but the refund never materialized. We paid for a 6-night stay and the 1-night refund never posted to our credit card by EroRentals or Hotel.com.
When my husband and I went to the unit, a handwritten note was posted to the outside door of the unit – “Do not use the shower until tomorrow. Wet cement”. Once inside, it was even more discouraging to see the complete mess left in the bathroom; the entire main bathroom was not usable, unclean, and debris was everywhere (pictures attached). We went out for dinner and upon returning, we were surprised to find the unit door wide open and people inside cleaning the bathroom; a man kept apologizing to my husband.
The next morning, we were given the "okay" to start using the shower only to discover the shower hose broken and streaming water down the tiles. The bedroom carpet was badly stained. We never met the Welcome Ambassador in-person nor received a tour of the property as indicated in the check-in instructions provided; our communications was by text and cell phone. By trial-and-error, we got acclimated to the property amenities and access fob.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Hotel Management, Gestion de l’hôtel
Hi Cherisse,We're sorry if we're unable to meet your expectations with the property. This falls far short of the standards we strive to uphold for our guests. Please know that your feedback is invaluable to us, and we take it very seriously. We are investigating the issues you've raised and will take immediate steps to address them. We sincerely apologize for any inconvenience or frustration this may have caused you and your husband during your stay.
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Hotel Management, Gestion de l’hôtel
Hi Doruk. Thank you so much for your perfect score! We truly appreciate your positive feedback. If you ever have any additional comments or if there's anything specific you loved about your experience, please feel free to share. We're thrilled to hear that you had a great time and look forward to welcoming you back.
par un voyageur
Publié le 8 déc. 2023 sur Expedia
Management is hard to get a hold of if you have a problem but overall condo was clean stay was peaceful
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Hotel Management, Gestion de l’hôtel
Hi Latoya,Thank you for your positive feedback and for highlighting your peaceful stay and clean environment of the unit. We will strive to enhance our responsiveness for any future concerns. We hope to serve you again in the future!
par un voyageur
Publié le 30 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Hotel Management, Gestion de l’hôtel
We’re sorry your experience didn’t match your expectations. Please let us know what made you unhappy during your stay as it is our priority to provide customer satisfaction. We would love to make things right and your feedback helps us do better.
par un voyageur
Publié le 10 sept. 2023 sur Expedia
Este condominio en la playa tiene reglas muy estrictas. Jamás te sentirás de vacaciones allí. Mi experiencia fue terrible. Apto 307 no tenia luz en la cocina y la puerta al balcón no abre. Me fui a pasar solo una noche porque nos gusta levantarnos temprano y sentarnos en el balcón a tomar un café disfrutando el aire del Mar, eso no pude hacerlo. Llame a las personas correspondientes y solo se ocuparon de hacerme video llamada para no resolver nada en lugar de mandar a alguien para que lo arregle. El sábado en la tarde fuimos a la playa y tuvimos que salir corriendo porque comenzó una tormenta, cuando llegue al edificio la muchacha en la recepción nos obligó a salir y dar la vuelta por detrás porque no puedes entrar mojado, jamás vi semejante cosa en un hotel. Aún estaba lloviendo muchísimo y ella nos hizo dar la vuelta. Y para terminar algo peor aún, en esa propiedad te cobran un fee de 40 dólares por darte una manilla( que es gratis en cualquier hotel) y un control remoto para abrir el garaje y las puertas del edificio. Es algo que jamás vi en ningún lugar. No recomiendo este lugar.
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Hotel Management, Gestion de l’hôtel
¡Hola!Gracias por tomarse el tiempo para dejarnos una reseña. Lamentamos la experiencia desagradable durante su estadía en nuestra propiedad. Ya informamos el estado de la unidad a nuestro administrador de la propiedad y tenga la seguridad de que todos los problemas mencionados anteriormente se resolverán de inmediato. Lo que sucedió en la playa y en el hotel fue incontrolable y la recepción o el personal tenían sus propias razones por las que lo dirigieron a una entrada alternativa en el edificio. En cuanto a la tarifa de hotel de 41, es por el clicker del garaje pero también por el acceso al resort y a las comodidades. ¡Apreciamos sus comentarios y nos dará la oportunidad de hospedar su estadía nuevamente en el futuro!
par un voyageur
😔
Publié le 4 juill. 2023 sur HotelsThe air conditioning does not work properly the heat what is locked by day in the condominium affects at night and when you want to regulate the temperature does not work, the wifi also had problem in the time what we were my family questioned me about the conditions that the ...
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Eli, Gestion de l’hôtel
Thank you for taking the time to communicate to us why you were unhappy during your stay at our property, and we did not meet your expectations. Please accept our sincerest apology for any trouble or inconvenience we have caused you.
par un voyageur
Publié le 29 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 mai 2023 par etx-eli, Gestion de l’hôtel
Hi Yosvel,We appreciate you taking the time to leave a review, despite the lower rating. We are thankful for your feedback and would have been glad if you had informed us about the issues you encountered during your stay, as it would have given us an opportunity to address them.
par un voyageur
Publié le 10 mai 2023 sur Expedia
The property was in good condition. It could have been a little more updated, but I felt comfortable and was happy with the cleanliness of the room.
Commentaires de Gestion de l’hôtel
10 mai 2023 par Eli, Gestion de l’hôtel
Thank you for your feedback! We are delighted to hear that you have enjoyed your stay at our property. Hope to serve you again on your next vacation.
par un voyageur
Publié le 26 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 mai 2023 par etx-eli, Gestion de l’hôtel
Hi Lesly,Thank you for your time leaving us a review. Although it is not clear what was wrong, this would just mean there is still room for us to improve our property and services. We will use this as fuel to be better next time and improve our property for the next guests.
