Avis FULLY FURNISHED OCEANVIEW SUITE WITH RESORT ACCESS

Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet your expectations, and I’d like to address some of the points you raised for clarity and improvement. Check-In Process: Our check-in time is at 4 PM, as stated in our listing. This allows us adequate time to ensure the condo is thoroughly cleaned and prepared for your arrival. Sometimes, we can allow an early check-in as a courtesy, and we encourage our guests to contact us upon their arrival. However, it is important to understand that early check-in is only possible if our staff completes the preparations before 4 PM. Kitchen Amenities: I apologize for the deficiencies you encountered with the kitchen inventory. We aim to provide a well-equipped kitchen, and your feedback indicates we fell short. We will conduct a comprehensive inventory and ensure that the necessary utensils and equipment are available soon. Deck Glass Railing: Cleanliness is a top priority for us, and I am sorry that the deck glass railing was not up to standard. Our property is located on a high floor, and the Florida tropical weather often presents challenges. I hope you understand the difficulties this can present. Fees: The hotel fees, including parking, resort, and administration fees, are clearly disclosed in our listing and all information provided about the reservation. These charges cover essential services and amenities. We encourage our guests to read the information regarding these fees, which is included in every message we send. Bed Quality: I regret that the bed did not meet your expectations. The mattress experience can be subjective depending on each guest's needs. We will ensure that a mattress pad is provided for extra comfort. Deck Door Threshold: This is the first time we have received a complaint about this matter. We adhere to hotel standards, and I assure you that the threshold level is designed to support the heavy sliding doors that protect the building against storms and high winds. This is the reason for its shape. Light Bulbs: I assure you that we test the light bulbs before each check-in. Sometimes, they may fail during the period the apartment is unoccupied. We provided written instructions encouraging you to report such issues, which would have been helpful. Pool Deck Condition: I am sorry that the broken pool deck around the hot tub impacted your stay. I hope you understand that this kind of hotel maintenance is beyond our control as condo hosts.

We consider the tenant's review to be distorted and defamatory, and it doesn't have anything to do with the reality. After carefully reviewing your comments, we feel compelled to address certain inaccuracies in your review. Firstly, we take pride in maintaining a high standard of service for all our guests, regardless of their demeanor or expectations. Not in vain, we have an average reputation with our guests of 9.2 out of 10 in VRBO and Expedia. Our dedication and efforts are the same for every single tenant. Our condominium is a private apartment nestled in a resort, and our guests receive the same services as the hotel's users, except for maid service. While we do not offer a daily towel service akin to Marenas, each apartment is equipped with a full set of towels, including 4 large towels, 4 medium towels, and 2 washcloths, which ensure that our guests have access to fresh towels throughout their stay (it's unacceptable or impossible not to provide even a single towel to guests throughout their stay). As such, it is important to clarify that the inventory of towels provided in our condominium is in line with hotel standards and is sufficient to accommodate the needs of our guests throughout their stay. Also, we do provide complimentary inventory such as paper towels, toilet paper, dishwasher soap, dish soap, and sponges to enhance our guests' comfort. It is regrettable that you found our service offerings unsatisfactory and attempted to coerce access to housekeeping staff towel inventory in a manner deemed inappropriate by the management. We were made aware of your conduct, and the staff intervened to address the situation promptly. We tried to explain that you didn't have access to the hotel inventory, but you took our words as offensive. Please understand that our condominium operates independently from the hotel, and while we strive to accommodate guest requests within reason, we must adhere to the established policies and procedures. We take great pride in preparing our apartments with meticulous care and attention to detail, and it is disheartening to learn that your experience fell short of your expectations. While we acknowledge that there may be areas for improvement, we remain committed to delivering excellence in hospitality to all our guests.