Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,8 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
hôtel prétentieux qui ne tient pas ses promesses
Publié le 11 mai 2016 sur Expedia
Pour : la situation, accès direct à la plage
Contre : presque tout
Le condo que nous avions loué était dans un état de saleté déplorable, frigo sale, literie pourrie, linge resté dans le sèche linge à notre arrivée, la moitié des lampes ne fonctionnant pas......, 5 cintres en tout....
Le pire étant que nous avons appris en arrivant que s'agissant d'un condo privé, l'hôtel ne s'occupait de rien, et chaque réclamation coutait 25 dollars. Cette subtilité juridique ne nous a pas été donnée par Expedia. Ce qui ne nous a pas empêchés de devoir payer 900 dollars a l'arrivée pour obtenir les clés, en plus de ce que nous avions déjà payé a Expedia, pour l'accès à la piscine et le parking
A éviter absolument
Commentaires de Gestion de l’hôtel
18 mai 2016 par Property Manager, Gestion de l’hôtel
Our units are privately owned within the hotel. However it is our goal to provide every guest with hotel quality accommodations and service. We apologize if that was not the case with your stay. Occasionally items slip through the cracks. We value your business and assure you any stay with us in the future will be up to standard. Thank you for providing feedback so we can take the steps to correct the problem.
par un voyageur de Miami
Publié le 26 janv. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
26 janv. 2021 par Eli, Gestion de l’hôtel
Please accept our sincerest apology for any trouble or inconveniences we have caused you. Let us know what was the reason why you were unhappy during your stay at our property, and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.
par un voyageur
Publié le 5 sept. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2020 par Eli, Gestion de l’hôtel
Hello Aida. We're sad that you were not happy for this booking. We have already informed you of your reservation status as it was also indicated in our page.
par un voyageur de Cumberland city
Publié le 14 juin 2020 sur Expedia
The view was amazing ..and the bed was wonderful to sleep in
Commentaires de Gestion de l’hôtel
14 juin 2020 par Hotel Management, Gestion de l’hôtel
Hello Tanya. We are glad that you enjoyed your stay in our property. Thank you so much for your feedback. We look forward to hosting your stay again.
par un voyageur
Publié le 27 nov. 2019 sur Expedia
Great room. Ricardo made it super easy for us to check in and was there for is if we had any questions.
Commentaires de Gestion de l’hôtel
27 nov. 2019 par etx-elirouimi, Gestion de l’hôtel
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!
par un voyageur
Publié le 16 juill. 2019 sur Hotels
No fue buena lamentablemente. No hubo servicio de.limpieza y hasta las cosas más básicas tuvimos que proveer las. Como el papel del baño y el café de la cafetera. La limpieza siempre tuvo una excusa para no venir. Hasta llegaron a decir que dejé un cartel que no entren, cuando no había uno ni yo tenía. El día del check out el encargado me había dado por escrito un check out a las 13 ha. Y la limpieza me amenazó de cobrarme un medio día más si no me iba antes de las 12. U n estrés. El lugar es muy lindo. Pero el servicio de atención de la propiedad es muy malo.
par un voyageur
Misled by hotels.com picture in teservation
Publié le 27 févr. 2019 sur HotelsOcean view condo was Terribly described because the view was looking straight at Active construction site with Noise and Dust. Not what was marketed and assumed by pictures presented on Hotels.com site. Very disgusted and misled, then you rely on fine print at bottom of page.
Commentaires de Gestion de l’hôtel
3 mars 2019 par EroReservations, Gestion de l’hôtel
Hi Bernard,
We appreciate your feedback and we apologize if you were inconvenienced due to the construction happening in another building.
Kindly be advised that the construction, which is in another property and not part of the hotel you were staying in, is out of our control.
We have given a refund and additional compensation for all the inconveniences experienced.
It is always our aim to provide excellent experience to our customers. Thank you once again for reaching out to us and we hope that you will give us another opportunity
to serve you once more as our guest in our other properties.
par un voyageur
Publié le 23 févr. 2019 sur Hotels
was terrible when we just come to unit bed layers looks not clean,table under glass old oil,dast was around the place . After third night stay there we fill with wife some bugs bait us in night.
Just 5 stars I can give Steven his try help us move to different hotel but all was book. His call for cleaning service lady clean the room . After his give us credit $200.00 . I will never rent from third party
Commentaires de Gestion de l’hôtel
28 févr. 2019 par etx-elirouimi, Gestion de l’hôtel
Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property; and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.
We will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
par un voyageur
Quarto privete horroroso
Publié le 10 déc. 2018 sur HotelsPior quarto que ja fiquei apesar de eu amar i hotel e os quartos regulares mas este adiministrado privadamente e independente do hotel é sujo velho cim as coisas quebradas e um carpete fedorento e uma roupa de cama horrorosa onde tivemos que comprar uma nova para substituila
Sofremos muito
Commentaires de Gestion de l’hôtel
13 déc. 2018 par etx-elirouimi, Gestion de l’hôtel
Obrigado por tomar o tempo para nos dizer por que você estava infeliz durante a sua estadia em nossa propriedade; e nós não atendemos às suas expectativas. Temos todo o desejo de atender às suas necessidades e fornecer a melhor solução disponível para resolver sua preocupação. Por favor, entre em contato conosco pelo nosso número para fazer a nossa melhor tentativa de recuperar sua confiança em nossa empresa. Além disso, avaliaremos melhor como podemos evitar que esse problema ocorra novamente no futuro. Por favor, aceite nossas sinceras desculpas por qualquer problema ou inconveniência que tenhamos causado a você. Mais uma vez, agradecemos muito o seu feedback, pois nos ajudará a melhorar o que fazemos. Como em qualquer negócio como o nosso, a maior publicidade que podemos ter é a palavra de boca de um cliente satisfeito. O nosso objetivo é mantê-lo como um cliente satisfeito e esperamos atendê-lo novamente no futuro.
par un voyageur
Great weekend getaway!
Publié le 9 nov. 2018 sur HotelsIt was nice! My only complaint, the previous guest had set the alarm clock and we didn't realize it, so it woke us up both days (because I couldn't figure out how to turn it off and forgot to ask for help before we went back to bed). Also, the cleaning lady overlooked the pack of camel cigarettes that were on the floor under the chair on the balcony from the previous guests.
Commentaires de Gestion de l’hôtel
16 nov. 2018 par etx-elirouimi, Gestion de l’hôtel
Thank you for your recent visit at our property in Trump Sunny Isles, we hope you've enjoyed your stay! As one of our preferred guests, your feedback is of the utmost importance to EroRentals. Our goal is to provide the very best service and we are always looking for ways to improve. We are constantly striving to deliver the ideal experience for our guests, and your input will help us to define that experience.
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
