Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,0 Service et personnel
4,3 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Customer Service, Gestion de l’hôtel
Jessica, thank you for your rating. It seems your stay didn't meet your expectations entirely. We are eager to understand the details of your experience to make your next visit more enjoyable.
par un voyageur
Publié le 8 févr. 2024
This room is not at all what is shown online NO KITCHEN. And the reviews say they are suits and has a kitchen nope a basic room not worth 800 plus dollars at all it also says it’s good for families with a baby where in the closet???
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Customer Service, Gestion de l’hôtel
Tasha, we deeply regret that the room did not live up to the expectations portrayed online. We endeavor to offer transparency and accurate information for all our guests and your feedback is appreciated and will be considered moving forward. We value the satisfaction of every guest, including families with young ones, and we want to ensure your needs are fully met. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Would definitely recommend. Love the area.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the excellent rating, Shernel!Our goal is to go above and beyond to ensure our guests have a memorable experience at Provident Grand Luxury Short Term Residences! We look forward to hosting you again soon.
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Customer Service, Gestion de l’hôtel
John, thank you for choosing Provident Grand Luxury Short Term Residences. It brings us joy to know your experience was deserving of a top rating. We're looking forward to hosting you again in the future.
par un voyageur de Coral Gables
Publié le 27 déc. 2023 sur Expedia
This was an excellent property. We booked from one day to the next and they were very professional
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Customer Service, Gestion de l’hôtel
Sabrina, your kind words are deeply appreciated. We're thrilled to hear about your exceptional experience at Provident Grand Luxury Short Term Residences. Our team values such prompt bookings and always aims to provide an efficient, professional service. We're looking forward to welcoming you back in the future.
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Went to the Dallas dolphin football game
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Customer Service, Gestion de l’hôtel
Michelle, it's wonderful to hear that you included your stay at Provident Grand Luxury Short Term Residences during your trip for the football game. We hope you enjoyed both the game and your stay. Please think of us the next time you're planning a trip to Dallas.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Olga.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
par un voyageur de DORAL
Publié le 6 déc. 2023 sur Expedia
Extremely dirty room
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Customer Service, Gestion de l’hôtel
Radhames, we regret to hear about your unsatisfactory experience concerning the cleanliness of your accommodation. Please know that we prioritize our guests' comfort and satisfaction, and your feedback has been shared with our housekeeping team to make necessary improvements. We hope you'll give us another opportunity to serve you better in the future.
par un voyageur
Publié le 21 nov. 2023 sur Expedia
I would stay there again
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Customer Service, Gestion de l’hôtel
Thanks for the fantastic review, Richard!We're delighted you had such an amazing experience at Provident Grand Luxury Short Term Residences! It's excellent we could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
par un voyageur
Publié le 10 nov. 2023 sur Expedia
I paid for the golf view and was told the view was not available and was given a cheaper room than what I paid for (Bait and switch). Horrible customer service!
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Customer Service, Gestion de l’hôtel
Matthew, it's regrettable to read your recent experience didn't meet your expectations, especially regarding your room allocation and customer service interactions. We assure you it's never our intention to change room types that our guests have carefully selected. Your feedback will serve as a vital tool for improving our service delivery. We'll do our best to ensure situations like these won't occur in future. We hope you'll reconsider staying with us again for a truly seamless experience.
