Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
HORRIBLE EXPERIENCE
Publié le 17 août 2024 sur HomeAwayDO NOT STAY HERE! I read the reviews before booking this property. Many mentioned that the property has not been maintained well and was dirty. I emailed the property manager to ensure that it would be properly cleaned prior to our stay in July. They assured me that all the problems would be taken care of.
When we arrived to the house, the floors were dirty, the coasters were dirty, and there was nail polish on the floor. Part of the bathroom ceiling fell on one of my friends. It looked like they had tried to patch the ceiling, but it was not done properly.
We turned the AC on and after several hours of the place not cooling down, we realized that the AC was broken. I contacted property management and they told us that nothing can be done until 9AM. We spent the night in 85 degrees. I asked if they would be able to bring by fans or do something to help us cool down and they said no one would be available until 9AM. This was a health hazard and they did nothing to resolve the issue. By 9:30AM, no one had contacted me and property management kept telling me that they are prioritizing getting the AC fixed and the supervisor will call me as soon as she gets in at 10AM. We ended up leaving the property at 12:30PM and still no one had contacted me or come to repair the AC.
We spent 4-5 hours on the phone with VRBO and the property manager. VRBO allowed us to self-relocate. They were supposed to refund us for our stay, but have not. I will never book with VRBO again.
par un voyageur
Mold and they dont care about it
Publié le 30 juill. 2024 sur HomeAwayThe PH is a beautiful house. Howeve, i paid months in advance only to show up early to see construction going on in the PH. Paint and all. So we couldnt get an early check in. I told them months in advance that i would have elderly ppl with me that were sickly to please have all issues rhat was previously stated by anothe guest resolved. Needless to say they didnt do it. We walked in and there and eas hit in the face with a loud mold smell
. Also the sockets wouldnwork the breaker kelp going out. They didnt have anywhere else to move us, then eanted to charge us to move us as if we did something wrong. I wouldnt recommend this company to anyone. They are the problem with our country huge companies taking advantage of the small peopledoinbusiness withwas
par un voyageur
20th Anniversary Celebration Trip
Publié le 27 mai 2024 sur HomeAwayOur friend group stayed in this beautiful space for our celebration weekend. It was amazing, but check in started slowly. Once I was in contact getting in was easy. The space is huge and the pool was awesome. Overall the space needs some love and deep cleaning. The company is also very responsive when you contact them and fast to remedy the situation. I would stay there again.
Commentaires de Gestion de l’hôtel
12 juin 2024 par VrboOwner, Gestion de l’hôtel
Hi, Meredith! Thank you for choosing our space for your 20th-anniversary celebration trip. We're delighted you enjoyed the amenities and found our team responsive. We appreciate your feedback on the check-in process and cleanliness and will work to improve these areas. We look forward to hosting you again in the future.
par un voyageur
Nothing was right - 2024 Stay
Publié le 11 janv. 2024 sur HomeAwayWe stayed here in January 2024 for a few reasons:
1) The heated, rooftop pool
2) The massive space (6500 SF)
3) The place looked amazing online
4) We wanted to try a new area
From the beginning it was a trainwreck working with the landlord (Roami)
When we got into the property, the first thing we noticed was the oven.
The front of the oven has been ripped off and was sitting in the hallway. I messaged the landlord and they said it was 'undergoing maintenance'.
But cooking wasn't why we booked the place, we booked it because of the pool and the space.
So I went outside to check out the heated infinity pool.
When I got out there, the roof area was a bit disheveled, with some fake grass some old lawn furniture and cushions not organized.
When I put my hand on the 'heated' pool, I immediately noticed two things:
1) It was cold and not heated
2) The entire pool was covered in a green growth that looked like algae or guck
I immediately sent another message asking 1) how do we get the heater on, and can they clean the pool asap.
They said
Commentaires de Gestion de l’hôtel
30 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hello, Ethan! We appreciate your detailed feedback regarding your recent stay. Our sincere apologies for the inconvenience you faced, particularly with the oven and the pool. This falls short of our usual standards, and we're truly sorry for any disappointment caused. Rest assured, we're addressing these issues to ensure a much-improved experience for future guests. We appreciate your insights and hope to have the opportunity to welcome you back for a more seamless stay.
par un voyageur
Scan
Publié le 5 janv. 2024 sur HomeAwayPrivace of the rooms are poor. Just 2 bathrooms with showers not 3 , the coin beds are extremely noisy. The refrigerator was dirty. There is no face towers and gloor towers , just one bath tower for each person. Extremely desapoint. I will never come back
Commentaires de Gestion de l’hôtel
21 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi, Joao Carlos! We're genuinely sorry to hear about your disappointment with your recent stay. Providing a comfortable and enjoyable experience is our priority, and we regret that we fell short of your expectations. Your feedback is invaluable, and we'll use it to improve our services and address the issues you've mentioned. Should you reconsider in the future, we'd love the opportunity to provide you with a much better experience.
par un voyageur
Nice location but a couple of things to mention
Publié le 23 oct. 2023 sur HomeAwayThe communication with the staff was great. They responded to any questions that I had. The check-in was a bit confusing, but we figured it out.
The unit was clean and beautiful, but the overall building was a bit interesting. We tried to unload in the alley and were told by a city worker that we needed to leave immediately or we would be fined. There were people sleeping on the front steps and the front gate did not lock, which made us feel a little uneasy when we were staying there with 7 children.
We enjoyed the rooftop pool and view and having a unit large enough to host our large group was a bonus. There was some damage to the interior, likely due to previous parties hosted in the unit.
The location was perfect, very close to the beach and many great restaurants.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Shelley! We're delighted to hear that you had good communication with our staff and enjoyed the beautiful unit! We appreciate your feedback on the check-in process and building, and we'll use it to enhance the experience for future guests. Your satisfaction and safety are important to us, and we'll make sure to address any concerns accordingly. Thank you for staying with us and sharing your thoughts!
par un voyageur
Birthday trip
Publié le 3 août 2023 sur HomeAwayPrior to arrival, I had emailed host for early check-in options but did not receive a response. Upon arrival, the instructions were a little unclear as it stated to enter the building then go to emergency stairs. We entered bldg but could not find emergency stairs. We ended up finding them outside of building in the alley way. Once we were inside, the residence was beautiful and definitely fit our needs. It did rain on day 2, causing the ceiling to leak in living room but didn’t last long as rain stopped shortly after. We also couldn’t get the outside pool speakers to work but it wasn’t a big deal. All appliances worked fine but ice machine wouldn’t stop making ice and we didn’t know how to turn it off. Also one of the eyes on stove didn’t work, but again, no big deal. We bagged up our trash but trash dumpster was locked so we left it in the kitchen. We loved the place and would definitely recommend it to others and ourself again if we come back. The maintenance man (Alix) was super responsive and professional. Overall, great stay!!!
Commentaires de Gestion de l’hôtel
21 août 2023 par VrboOwner, Gestion de l’hôtel
Hello, Courtney! Thank you for sharing your detailed feedback about your stay with us. We appreciate your patience and understanding regarding the initial communication and instructions for check-in. We're delighted to hear that once you settled in, you found the residence beautiful and well-suited to your needs. We apologize for the inconvenience caused by the temporary ceiling leak and the minor issues you encountered with the ice machine and stove. Rest assured, we will look into these matters to ensure they are addressed. Your kind words about Alix, our maintenance man, are much appreciated. We're thrilled to hear that he was responsive and professional. Thank you for recommending us, and we look forward to hosting you again should your travels bring you back to the area.
par un voyageur de Minneapolis
Forum
Publié le 15 mars 2023 sur HomeAwayIt was good for a large group.
Commentaires de Gestion de l’hôtel
30 mars 2023 par VrboOwner, Gestion de l’hôtel
Hi John. We're thrilled that you had such a great experience with us! We would be pleased to have you back anytime in the area.
par un voyageur
Stay in Style - In the heart of the Art Deco District
Publié le 8 nov. 2022 sur HomeAwayLooking for a slice of luxury for families and larger parties in South Beach’s Art Deco district. This beautifully decorated penthouse apartment is right on Collins Ave. Complete with luxury linens, plenty of towels and state of the art appliances. Our group had a great time.
Minutes to the beach, coffee shops and restaurants. The rooftop has great views and the neighborhood was lovely but not noisy at all.
Very responsive and nice management company although slightly complex renting process.
Commentaires de Gestion de l’hôtel
24 nov. 2022 par VrboOwner, Gestion de l’hôtel
Hi Jennifer. Thank you for the excellent review. We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon. Have a beautiful day!
par un voyageur de Tampa, FL
South Beach - Great Location
Publié le 23 juin 2022 sur HomeAwayThe property is in a great area, one block from the beach. We had ages 1 all the way to 76 and we all walked very easily in the area. The place is incredible. Outdoor roof area and pool were great to come back to at night. Everything was provides that was advertised.
Commentaires de Gestion de l’hôtel
27 sept. 2022 par VrboOwner, Gestion de l’hôtel
Hello Justin. Thank you so much for your positive comments. We really appreciate you taking the time out to share your experience with us. We look forward to hosting you again soon
