Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
5,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2024 sur Expedia
Very loud
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Sanam! We're sorry to hear about the noise disturbance during your stay. Your feedback is valuable, and we'll do our best to address this issue to ensure a more peaceful experience for our guests. Thank you for bringing it to our attention.
par un voyageur
Publié le 10 mars 2024 sur Expedia
At first glance the property is nice, but the pictures are very deceiving. The room, including the bedroom is extremely small. The kitchen was clean, but the bathroom was pretty dirty including the shower and floor/wall between the toilet and shower. The first night we stayed we found lots of hair all over the sheets and comforter, and in the shower. There is a code to get in and out of the front door, but a homeless person was able to get in and stay in the lobby for several hours. After being back outside the homeless person decided to sleep right next to the front door. The second night we stayed here another family was able to enter a code that opened the door to our unit. I had to ask for the door code to be changed, but really didnt feel safe after that. The walls are extremely thin and you can hear what is going on in the next room. The location of the property however was convenient to shops and the beach.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Janae! We're truly sorry to hear about the challenges you encountered during your stay. Your comfort and safety are our top priorities, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will take immediate steps to address the issues you've mentioned to ensure a better experience for our guests. We appreciate your honesty and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Alexandra! Your perfect score has made our day! We're overjoyed that you had a delightful stay and appreciated our efforts to provide a memorable experience. We can't wait to have the pleasure of hosting you again soon.
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Miami Beach Trolley runs to South Beach every 20 minutes or so. It didn’t have network TV only streaming services. No beach chairs were included only high chair and crib were included. It was a nice small clean efficiency apartment
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Ronald! Thank you for choosing to stay with us and for sharing your insights. We're delighted to hear you enjoyed the clean and efficient space. Your feedback about the Miami Beach Trolley and amenities is valuable, and we'll certainly consider it as we aim to enhance our guests' experiences. If your future travels bring you back to the area, we'd love the opportunity to host you again.
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Adrian was Very nice & helpful
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Destany! Thank you for the kind words! We're delighted to hear that Adrian provided you with excellent service during your stay. Our team values your feedback, and we hope to welcome you back for another wonderful experience.
par un voyageur
Publié le 4 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Julio! We're honored to have received a perfect score from you! Your positive feedback motivates us to maintain our high standards. We're excited about the opportunity to continue exceeding your expectations during your future visits.
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Ich fahre mit gemischten Gefühl nach Hause. Zunächst würde ich positives erwähnen:
- sehr gute Lage, nahe an Strand (5 min), 8$ Parkhaus pro Tag gibt es in der Garage 6 (ca 400 m Fußweg)
- Wohnung hat alles was gebraucht wird (Ausreichend Teller, Besteck usw. )
- die Kommunikation bei Fragen / Problemen hat auch super funktioniert ..
Leider gibt es auch negative Punkte, weshalb ich die Unterkunft nur beschränkt weiterempfehlen kann :
- Sauberkeit: es ist unsauber an allen Ecken die nur gibt, Boden (schmutzig), Fensterbänke, Betten gefüllt alles. Wir haben mind. 5 mal Boden selbst gewaschen und es war immer noch schmutzig (Wir haben 70€ zurück erstattet bekommen). Da wir mit Kleinkind unterwegs waren, ist es für uns ein K.O Kriterium gewesen..
- zu laut, da die Wohnung direkt an der Hauptstraße liegt
- 1,5 Tage kein Warmwasser(wegen Unwetter) und in Waschbecken in der Badewanne funktionierte Warm Wasser ebenfalls nicht
- Allgemeiner Zustand der Wohnung/ Hauses extrem veraltet
Wir werden leider nicht wieder kommen, schade
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Maxim! Thank you for sharing your thoughts. We're glad you appreciated our prime location and the well-equipped apartment. However, we sincerely apologize for the cleanliness issues and the inconvenience with hot water. Your feedback is crucial, and we're actively addressing these concerns to ensure a better experience for future guests. We understand your decision not to return and appreciate your honesty. If your travels bring you back our way, we'd love the opportunity to host you under improved circumstances.
par un voyageur
Publié le 18 oct. 2023 sur Expedia
The entire building smelt like mildew, there was no staff available or present on the property, no clean towels, nobody came to take out the trash. Trash all in the hallway
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Aner! We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Your comments about the odor and lack of staff presence are noted, and we will take steps to improve these aspects. We hope you'll consider giving us another chance in the future, and we'll work diligently to provide a better experience for you.
par un voyageur
Publié le 4 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2023 par Maria, Guest Experience, Gestion de l’hôtel
Hello, Sherien! Your perfect rating has made our day! We're thrilled that you had a wonderful experience and appreciated our efforts to make your stay exceptional. Your satisfaction is our priority, and we can't wait to welcome you back for more enjoyable stays.
par un voyageur
Publié le 12 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2023 par Maria, Guest Experience, Gestion de l’hôtel
Hi, Penelope! Thank you for taking the time to share your feedback with us! We hope you have a chance to stay again in the future.
