Ratings based on 374 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Lowkl Team, Hotel Management
Thank you for taking the time to rate our property. We look forward to hosting your stay again!
by A traveller
Posted Jul. 11, 2024 on Expedia
Comment from Hotel Management
Jul. 13, 2024 by Lowkl Team, Hotel Management
We are really sorry for the inconveniences you faced during your stay, and we would like to know more about your experience. We take our guests opinions really carefully cause our goal is to give you the best experience.
by A traveller
Posted Jul. 10, 2024 on Expedia
The key code to the room did not work had to use the lock box
The place was in a bad state of repair
Laundry facilities out of order
Neighbours really noisey after midnight so no soundproof rooms as advertised
Comment from Hotel Management
Jul. 19, 2024 by Lowkl Team, Hotel Management
We apologize for any inconvenience you experienced in your room. We genuinely value our guests' opinions, and our aim is to make you feel at home. Your feedback is important to us, and we will take note of it to ensure a better experience for you next time.
by A traveller
Posted Jul. 2, 2024 on Expedia
Comment from Hotel Management
Jul. 23, 2024 by Lowkl Team, Hotel Management
Thank you Cristian for taking your time! We highly appreciate! We will be happy to receive you again soon!
by A traveller
Posted Jun. 10, 2024 on Expedia
Comment from Hotel Management
Jul. 2, 2024 by Lowkl Team., Hotel Management
Dear guest, It saddens us that you were not satisfied with our hotel. We apologize for the inconvenience that you have faced during your stay. We would love to know more about your concerns, and I hope to have the chance to welcome you back to re-experience at RockRegards,
by A traveller
Posted Jun. 9, 2024 on Expedia
Didn’t received the access in time , had to wait for two hours outside .. place is not top class .. it is close to happening night life .. parking was nightmare - no real guidance given
Comment from Hotel Management
Jun. 25, 2024 by LOWKL Team, Hotel Management
Dear guest Thank you for staying with us at Rock. We thank you for your feedback and your kind comments about our staff. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day. We hope to have the pleasure of welcoming you back soon.
by A traveller
Posted Jun. 6, 2024 on Expedia
Smelly in the bathroom, seems like sewage smell coming through, no exhaust fan either
Room not getting cold with the window AC
Comment from Hotel Management
Jun. 25, 2024 by LOWKL Team, Hotel Management
Thank you for staying with us at Rock and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon! Regards,
by A traveller
Great
Posted Jun. 2, 2024 on HotelsWalkable, clean, quiet. Would stay again.
Comment from Hotel Management
Jun. 25, 2024 by LOWKL Team, Hotel Management
Thank you so much you review, we hope you visit us again soon! Warmest wishes,
by A traveller
Posted Jun. 1, 2024 on Expedia
Comment from Hotel Management
Jun. 25, 2024 by LOWKL Team, Hotel Management
Thanks for you time! we hope you visit us again soon!
by A traveller
Posted May 30, 2024 on Expedia
We are so happy staying here, it’s convenient. The location is perfect
Comment from Hotel Management
Jun. 25, 2024 by LOWKL Team, Hotel Management
We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the island.
