Note fondée sur 1 256 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
3,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comment dire… plus que décevant !
Publié le 28 mai 2024 sur HotelsNous avons été accueilli par une hôtesse exécrable. De prime à bord chambre correcte, au final il y avait un trou dans le matelas! on a réclamé à changer de chambre le lendemain ! Ma sœur elle a changé 3 fois de chambre sans pour autant être satisfaite et au final on a tous eu des puces de lit! Merci le cadeau de fin de séjour. La responsable était confuse elle nous a déduit les frais annexes mais nous avons demandé le remboursement des chambres, cela fait un mois et personnes ne nous a jamais contacté ! Cette partie de l’hôtel est à rénover intégralement et à passer au karcher ! Dommage l’endroit était bien situé !
Commentaires de Gestion de l’hôtel
31 mai 2024 par Guest Service Team, Gestion de l’hôtel
Dear Roberto,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced during your stay Your comments are invaluable for our improvement. We have addressed this with our team to prevent it from happening again. We hope to welcome you back soon for a better experience at South Beach HotelSincerely,Guest Service Team
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Service Team, Gestion de l’hôtel
Dear Susanna,Thank you for contacting South Beach Hotel !We thank you for your feedback. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 15 nov. 2023 sur Expedia
J’ai us plein de boutons sur mon corps après avoir dormit dans cette hôtel
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Guest Service Team, Gestion de l’hôtel
Dear Mathieu, I am deeply apologetic to hear about your experience and understand your sense of disappointment. We have unfortunately fallen short of that goal. At South Beach Hotel, customer satisfaction is something that we take extremely seriously. We will surely work towards improving your experience during your next visit. Allow us the opportunity to serve you again. Best Regards, Guest Service Team South Beach Hotel.
par un voyageur
Publié le 27 juill. 2023 sur Expedia
We were disappointed. We did not know that the SB hotel depended on the Boulan South Beach Hotel. All the amenities (pool, gym, restaurants) are in the Boulan SB which is also a thousand times better than the SBH. The SBH is really cheap compare to the Boulan. It was indicated on the website that iHome, bathrobes and wifi were included in the rooms, but it is a lie (i think it’s the case for the Boulan). The wifi was terrible, when we complained they said they couldn’t do anything and that we had to come in the Boulan to have a better connection… The phone in the room wasn’t working either.
Commentaires de Gestion de l’hôtel
29 juill. 2023 par Guest Service Team, Gestion de l’hôtel
Dear GuestThank you for staying with us at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Services
par un voyageur
Publié le 16 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2023 par Guest Service Team, Gestion de l’hôtel
Dear Bertrand,Thank you for staying with us at the South Beach Hotel and for giving us a good rating. We can't wait to welcome you back soon! Sincerely, Guest Service Team
par un voyageur
Publié le 28 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2023 par Guest Service Team, Gestion de l’hôtel
Dear Bertrand, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team
par un voyageur
Horrible
Publié le 27 févr. 2023 sur HotelsHôtel des années 70, jamais rénové.
Forte odeur d'humidité et d'ancien qu'ils tentent de masquer avec la climatisation a fond / lit de tres mauvaise qualité qui grince fortement a chaque mouvement / chaise dechirée avec du scotch / ménage de tres mauvaise qualité / piscine sans aucune zone d'ombre, il y a des cabanons mais attention paiement en supplément / acces a une plage privée, parasol en supplement/ bruit de couloirs, fetards a 3h du matin on entend tout.
Vraiment hormis l'emplacement, rien ne va. Pourtant le prix est tres élevé
Commentaires de Gestion de l’hôtel
27 févr. 2023 par Guest Service Team, Gestion de l’hôtel
Dear Ahmed, Thank you for staying with us at Berkeley Shore Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel. in the near future.Sincerely,Guest Service Team
par un voyageur
Parfait si mieux insonorisé
Publié le 25 janv. 2023 sur HotelsHôtel bien placé, les chambres sont grandes mais l'insonorisation est très mauvaise, sinon bel hôtel, belle piscine très agréable, les supplément au petit déjeuner sont tout de même excessif.
Commentaires de Gestion de l’hôtel
25 janv. 2023 par Guest Service Team, Gestion de l’hôtel
Dear Richard, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team
par un voyageur
Publié le 25 nov. 2022 sur Expedia
Le séjour fut très agréable le staff très très sympathique magnifique emplacement très belle hôtel
Commentaires de Gestion de l’hôtel
28 nov. 2022 par Guest Service Team, Gestion de l’hôtel
Dear Peterson, Thank you for staying at South Beach Hotel and for taking the time to share your comments regarding your stay. We apologize that your visit was less than extraordinary. This is certainly not up to our standards, and feedback like yours allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our concerned department to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience at the South Beach Hotel shortly. Sincerely, Guest Service Team
par un voyageur
Publié le 24 nov. 2022 sur Expedia
