Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Assistant General Manager, Gestion de l’hôtel
Dear Gilles, We are happy you chose SpringHill Suites Miami Downtown/Medical Center for your recent visit to Miami. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.David Herrera
par un voyageur
Publié le 21 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2019 par Assistant General Manager, Gestion de l’hôtel
Dear Stephanie, thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Miami Downtown/Medical Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
Noraimy Rodriguez,
Assistant General Manager
par un voyageur de orbeil, fr
Publié le 7 janv. 2019 sur Expedia
Chambre donnant sur l'autoroute donc bruyante. Canapé lit très inconfortable. Nous partions du matin jusqu'au soir et notre climatiseur a grillé durant la journée. Quand nous sommes revenus le soir, toute la chambre ainsi que nos vêtements sentaient le roussi. Nous l'avons signalé et l'hotesse d'accueil qui nous a engueulé comme quoi nous n'avions pas à le toucher !! (sachant que nous lui avions dit que nous n'étions pas la). Nous avons été reclassé dans une chambre un étage plus haut presque au fond du couloir. Quelle galère de déménager des affaires de 5 personnes !! Pas de dédommagement de l'hotel qui aurait pu au moins nous proposer de laver les vêtements. Mauvaise expérience
Commentaires de Gestion de l’hôtel
8 janv. 2019 par Operations Manager, Gestion de l’hôtel
Dear Guest, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future.
Noraimy Rodriguez,
Operations Manager
par un voyageur
Un bon plan
Publié le 18 avr. 2018 sur ExpediaHôtel très bien tenu. Personnel agréable. Très accessible depuis l'aéroport et vers Downtown via le métro rail. Un tres bon plan vu les tarifs
Commentaires de Gestion de l’hôtel
24 avr. 2018 par Larry S., Gestion de l’hôtel
Thank you for the positive review and kind words.
par un voyageur de rosemere
Personnel très sympatique
Publié le 28 mars 2018 sur ExpediaL’hotel Se trouve entre le port et l’aeroport il y a un transport pour le port $8 par personne mais aucun pour l’aeroport Et l’hotel. Attention de ne pas se tromper il y a un transport du même nom à l’aeroport Mais ce n’est pas le même hôtel.
Commentaires de Gestion de l’hôtel
2 avr. 2018 par Larry S. , Gestion de l’hôtel
Thank you for your review. We unfortunately do not provide airport transportation as mentioned due to the distance between the two.
par un voyageur
Publié le 28 sept. 2024
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Christian, Thank you for rating your pleasant experience at SpringHill Suites Miami Downtown/Medical Center. We are glad to know you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. David Herrera,Assistant General Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Dolly, Thank you for your gracious rating. On behalf of all of us at SpringHill Suites Miami Downtown/Medical Center, we would like to invite you for another outstanding visit.David Herrera, Assistant General Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great price and located within 10 minutes of U Miami hospital
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Elle, We are glad you loved our ideal location with proximity to the University of Miami Hospital and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, and we look forward to welcoming you back soon to SpringHill Suites Miami Downtown/Medical Center. David Herrera,Assistant General Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Not clean, the rooms smelled bad and the AC was noisy.
Breakfast is very limited and poor quality. There are so many other hotels with lower prices that are much better. I stayed there because it is close to Jackson Memorial Hospital but you can stay in much better hotels in better areas, cheaper and better quality, and use Metrorail to go to UM or the hospital
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Shadi, We are very sorry for the cleanliness issues you encountered and for the noise disruptions from the air conditioning unit of your room. It is important to us that we offer our guests a quality experience, so we will address your concerns with the appropriate members of our team. Furthermore, we apologize for not meeting your expectations with the breakfast we serve. Your comments will be discussed with our food and beverage team to see where we can make improvements. On a positive note, it is nice to know that our proximity to Jackson Memorial Hospital worked well for your needs. We are grateful for your feedback and hope you will allow us another opportunity to make a favorable impression. David Herrera,Assistant General Manager
par un voyageur
Publié le 31 août 2024 sur Expedia
The hotel was nice and clean. The staff was friendly and the breakfast was good. We just didn’t like the area. We would walk our dogs around and there were a few homeless people and the area was under construction. I wouldn’t want to walk around by myself at night.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear James, It is a pleasure to know you enjoyed our well-maintained property and delicious complimentary breakfast. We also appreciate your kind remarks about our courteous associates. Having said that, we regret any inconvenience you experienced due to our surroundings. Unfortunately, the hotel does not have control over public spaces and, therefore, cannot control the environment. We strive to ensure that any disruption to our guests is mitigated to the best of our ability. Your feedback is valuable to us, and we hope to accommodate you again at SpringHill Suites Miami Downtown/Medical Center. David Herrera,Assistant General Manager
