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The Elser Hotel Miami

4.0 star property
4-star aparthotel near Bayside Marketplace

Choose dates to view prices

Photo gallery for The Elser Hotel Miami

Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Suite, Multiple Beds, Ocean View
Balcony view
Lobby
Full-size fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available

Explore the area

Map
398 NE 5th Street, Miami, FL, 33132
  • Bayside Marketplace
    ‪2 min walk‬
  • Bayfront Park
    ‪2 min walk‬
  • Kaseya Center
    ‪4 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪17 min drive‬

Room options

View all photos for Twin Room, 3 Bedrooms, City View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Twin Room, 3 Bedrooms, City View

  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, City View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Accessible, City View

  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

Suite, 1 King Bed with Sofa bed, Ocean View

Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Twin Room, 3 Bedrooms, Accessible, City View

55-inch Smart TV with cable channels, TV

Twin Room, 3 Bedrooms, Accessible, City View

  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Full-size fridge, microwave, oven, stovetop

Suite, Multiple Beds, City View

  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View | Living room

Suite, Multiple Beds, Ocean View

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Ocean View

Balcony view

Suite, Multiple Beds, Accessible, Ocean View

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View

55-inch Smart TV with cable channels, TV

Suite, Multiple Beds, Ocean View

  • Ocean view
  • 112 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bay View

  • Bay view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Bay View

Suite, Multiple Beds, Bay View

Suite, Multiple Beds, Bay View

  • Bay view
  • 107 sq m
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bay View

Balcony view

Suite, 1 King Bed with Sofa bed, Accessible, Bay View

  • Bay view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Bay View

  • Bay view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Bay View

Studio Suite, 1 King Bed with Sofa bed, Bay View

Studio Suite, 1 King Bed with Sofa bed, Bay View

  • Bay view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Suite, Multiple Beds, City View | Living room

Suite, Multiple Beds, City View

  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Bay View

  • Bay view
  • 107 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Accessible, Bay View

  • Bay view
  • 107 sq m
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

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About the area

Miami

City center stay.At this Downtown Miami aparthotel, you'll be well placed to visit Bayside Marketplace and Kaseya Center, both within a 5-minute walk. Also, Bayfront Park is within half a mile (1 km) and Brickell City Centre is within 2 miles (3 km).

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 km
  • Bayside Marketplace - 2 min walk - 0.2 km
  • Bayfront Park - 2 min walk - 0.2 km
  • Kaseya Center - 4 min walk - 0.4 km
  • Brickell City Centre - 2 min drive - 1.9 km

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Hialeah Market Station - 10 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 7 min drive

Restaurants

  • ‪Bubba Gump Shrimp Co - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Mojito Bar - ‬4 min walk
  • ‪Five Guys - ‬4 min walk

About this property

The Elser Hotel Miami

4-star aparthotel near Bayside Marketplace
As a guest of The Elser Hotel Miami, you'll find an outdoor pool, a 24-hour health club, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Elser Hotel Miami. For a fee, parking is available. A complete renovation of The Elser Hotel Miami was completed in November 2022.

This 4-star Miami aparthotel is smoke free.

  • 1 building
  • 646 guestrooms or units
  • 49 levels
  • 2 bars or lounges
  • Built in 2022
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Elser Hotel Miami offers 646 accommodations with washers/dryers and minibars. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. 55-inch Smart televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

This Miami aparthotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Sauna
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1871 out of 2534 reviews
Rating 8 - Good. 338 out of 2534 reviews
Rating 6 - Okay. 141 out of 2534 reviews
Rating 4 - Poor. 84 out of 2534 reviews
Rating 2 - Terrible. 100 out of 2534 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer at check-in was amazing and everyone was so helpful! The concierge was also very helpful i. Gett my transportatio scheduled for the next morning tonthe cruise.port.
Stayed 1 night in Jan 2025

6/10 Okay

Juan

Stayed 2 nights in Dec 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Raquel

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is our first time here in Miami as a family vacation and was hoping to have a great experience. When I got here parked in the side was clueless since it’s the first time . The valet staff wasn’t welcoming they were just pressured . Then we got here at 3:40 since check in was 4 . The staff Kathy told me they were still cleaning the room . Understanding the situation since we were here 20 min early . Then after 4:20 went to ask if it was ready she was typing and said not yet 20 till 30 min more . After that time frame my mother in law went to ask how much longer . The lady said now we are just waiting for the room to be inspected. That it well take 5 till 6 minutes more . We are coming from Fresno Tx that’s 18 hours away from here my family was very tired and was just ready to get here relax and go to the pool . My mother in law went again this time it was already 5:15 pm finally they gave us room 4609 . And the cleaning wasn’t completed I took picture don’t want yall to think we left it this way we can share if needed .
Stayed 1 night in Jan 2025

2/10 Terrible

MOSAAB

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here again. The great thing is the location, across the street from Bayside and Bayfront park. Otherwise poor service. It seems not enough staff and workforce to handle the volumes of bookings. Valet is terrible takes forever to get the car. Room had no toilet papers, body wash in the shower was empty. Floor had white stains. Room service takes long time to respond up to an hour. Internet is super slow. It doesn’t feel like a hotel but rather apartment building.

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dung

Travelled with family and small children
Liked: Property conditions & facilities
Nice location high end next to Miami nba center and bayside water front
Stayed 5 nights in Dec 2024

2/10 Terrible

Bogdan

Stayed 3 nights in Dec 2024

2/10 Terrible

Shiya

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bad room service, super slow, waited for 4 hours to get my blanket. The front desk is rude. The valet parking is super slow, need to request my car at least 40 minutes earlier, and the valet are always causing traffic jam.
Stayed 2 nights in Dec 2024

4/10 Poor

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below expectations
On arrival extremly long wait for Valet parking. Then after receiving email that I was awarded room upgrade opon check in the upgrade disapered. In the roon we had no TV remote, tried calling on room phone for guest services and discovered phone did not work. Had to go to lobby amd ask concierge to get us tv remote. We had no forks in kitchen, only two set of towals when we booked room for three. No sheets, matres pad, or pillow for pullout sofa bed. Once we got the bedding for the sofa bed the bed cover was stained with a large yellow stain. Had a balcony to watch fireworks but no chairs to sit. For the cost of this room we were disapointed that so many things were not taken care of correctly. Location was excelent but due to all the inconsistencies, too over priced.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Evelina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
4pm check-in is not guaranteed
By "check in begins at 4pm" they mean that some rooms will be ready at 4pm, while other rooms won't. Don't count on your room being available at 4pm.
Stayed 1 night in Dec 2024

10/10 Excellent

arianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not believe the condition of the hallway and of our room when we walked in. Property wasn’t clean, balcony doors were left open. It was a true mess.
Stayed 2 nights in Sep 2024

2/10 Terrible

Adeel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service!
The service at this hotel is horrible. We called to request teabags (as there were none in the room), tissue paper (as the box was empty when we checked in), crib for baby, and extra towels (as they only provided 2 towels and one of them had stains). Didn’t receive anything for 3 days despite multiple calls. Went down to front desk twice but it was always over crowded and manager was in hiding always. Stayed 3 nights and still no tissue box (the hotel ran out of tissue boxes apparently), no teabags, and no crib. I happened to come across a cleaning staff and borrowed some towels. There was a cleaning cart with garbage lying around near the elevator all 3 days of our stay. House keeping is every other day but the day they apparently came to clean, washroom counter tops and bath didn’t get cleaned. Worst service ever! Also found a cockroach in the shower one of the days, regret not taking a picture as it was too scary! If this was a 2 star hotel, it would make sense. But they charge an extra USD 65/night amenity fee, on top of the steep nightly rates, so you would expect staff to be responsive, and at least a tissue box in your room, and a crib for baby to sleep on!
Stayed 3 nights in Dec 2024

10/10 Excellent

Moishe

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Dec 2024

10/10 Excellent

EMMATID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Tonita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Travelled with family and small children
A step above of most others in all regards
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Bradlee

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Aisi

Stayed 4 nights in Dec 2024

10/10 Excellent

Hui, Los Altos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedroom suite is very convenient for our family with two kids. The swimming pool is large and has beautiful view. Lots of dining options in walking distance nearby. Would love to come back again.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jared

Travelled with family
Disliked: Staff & service
We contacted Guest Services at 6:30p to ask where the extra sheets and pillows were kept in the room. We were going out to dinner and wanted the sofa bed to be ready for when we returned (our reservation was for two adults and two kids). We were getting on a cruise ship early the next morning and we had kids with us that needed to get in bed at a decent hour. I was informed by guest services that there were not sheets nor pillows in the room but they would come make the bed for us. Sounded great to me! I was told it would be taken care of while we were gone. We returned at 8:30p and the bed wasn’t made. I called guest services a second time to check. A different individual apologized and said she would send it as a priority request. 9:30p and no one had shown up so we called the third time. We were assured that someone would be up immediately or the housekeeping manager would be in touch. 10:45p we went to the front desk to request sheets, blankets, and pillows. At this point it was 2 hours past the kids bedtimes, we were more than willing to make the bed ourselves! We were informed that hotel staff HAD to make the bed and they couldn’t give us sheets or blankets. We returned to the room and continued to wait. At midnight we made the second trip to the front desk and demanded bedding. Somehow it was miraculously available! We still had to come get it ourselves and make the bed ourselves, 5.5 hours after we requested bedding. Stupid.
Stayed 1 night in Dec 2024

10/10 Excellent

Abhishek

Stayed 1 night in Dec 2024