Note fondée sur 865 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mai 2024 sur Expedia
Friendly staff. Great location. First time in Miami, loved it !
Commentaires de Gestion de l’hôtel
2 juin 2024 par Customer Service, Gestion de l’hôtel
Maria, thank you for your kind words. The Gates Hotel South Beach is thrilled to hear you enjoyed the location and that our team members contributed to a memorable first visit to Miami. We're looking forward to welcoming you back!
par un voyageur
Publié le 4 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mai 2024 par Customer Service, Gestion de l’hôtel
Cyr, it's evident that your recent experience did not meet your expectations. While there are no specific points for us to address, we truly value your feedback and it's essential in helping us to improve. We hope we have another opportunity in the future to deliver an experience more in line with your expectations.
par un voyageur
Publié le 2 mai 2024 sur Expedia
2 inches gap under my door.
Couldnt sleep. Was told to put a towel…
Next day, they installed the missing part.
Ask to extend: their pricing was outrageous and way higher then suggested online.
The resort fee of 41 use per day was hidden.
Gives you access to chairs half a mile away with no view on the ocean, super crowded. Less than a feet between chairs.
Overall very greedy hotel and not up to the hilton standards. Very disappointed. Do not recommend.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Customer Service, Gestion de l’hôtel
Bruno, we're genuinely sorry to hear about your recent experience. While we're glad the door issue was resolved promptly, we certainly appreciate your feedback regarding the room rates and resort fee. It's crucial that our pricing and resort offerings meet guest expectations, and we regret any confusion regarding our amenities. We aspire to uphold the highest planning and comfort standards, and your feedback is impactful in highlighting areas for improvement. We hope for a chance to provide a better experience in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Nous avons passé deux jours à l’établissement et nous avons apprécié. Bien situé, personnel souriant et courtois, il y a plusieurs activités possibles pour les enfants. L’accès à la plage à 2 coins de rues et là encore, service impeccable. Bref, vous ne pouvez pas vous tromper
Commentaires de Gestion de l’hôtel
17 mars 2024 par Customer Service, Gestion de l’hôtel
Denis, vos aimables paroles concernant votre séjour au Gates Hotel South Beach sont grandement appréciées. Nous sommes ravis que vous ayez apprécié notre emplacement et la gamme d'activités pour les enfants. Nous sommes également heureux que vous ayez apprécié l'accessibilité de la plage et la courtoisie des membres de notre équipe. Merci de nous avoir recommandé. Nous espérons vous accueillir à nouveau dans le futur.
par un voyageur
Bien
Publié le 11 févr. 2024 sur HotelsHôtel satisfaisant, chambre au calme, à 200m de South Beach.
Je recommande
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Customer Service, Gestion de l’hôtel
Sylvain, c'est merveilleux de savoir que vous avez trouvé le Gates Hotel South Beach satisfaisant et que vous avez apprécié son emplacement privilégié à proximité de la plage. Nous sommes ravis que vous nous recommandiez. Nous nous engageons à continuer de vous offrir la tranquillité et le confort que vous avez expérimentés lors de ce séjour lors de vos prochaines visites.
par un voyageur
Publié le 26 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Customer Service, Gestion de l’hôtel
Charles, thank you for your splendid rating of The Gates Hotel South Beach. We're thrilled to find out you had an excellent experience. We look forward to your return.
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Bon placement
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Customer Service, Gestion de l’hôtel
Zakariae, we're pleased to hear that you found the location of The Gates Hotel South Beach to your liking. Thank you for staying with us and we hope to welcome you back again soon for an even more superior experience.
par un voyageur
Publié le 15 juill. 2023 sur Expedia
👍
Commentaires de Gestion de l’hôtel
16 juill. 2023 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to leave us a 4/5 rating, Martine!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Gates Hotel South Beach.
par un voyageur
Depends on the price you pay
Publié le 11 juin 2023 sur HotelsThree star hotel in my taste. Building feels a bit old, breakfast included is a dish with few ingredient options (no buffet), room overlooking some offices on the side was quiet, AC loud while working as other guests say, but can easily adjust the thermostat.
Commentaires de Gestion de l’hôtel
12 juin 2023 par Customer Service, Gestion de l’hôtel
Ioannis,Thank you for taking the time to share your experience at The Gates Hotel South Beach. We appreciate your feedback and are glad to learn that you found your room to be quiet and enjoyed the included breakfast with its various ingredient options.We understand that certain aspects of the hotel, such as the building's age and the view from your room, did not meet your expectations. We are always working on improvements, and we will consider your feedback as we continue to make upgrades and enhancements to our property.We do apologize for any inconvenience caused by the noise from the air conditioning unit. We are glad to know that you were able to adjust the thermostat, but we understand that a quieter experience would be more enjoyable for our guests. Our maintenance team is constantly working to improve this aspect, and we will share this feedback with them as well.Please know that, at The Gates Hotel South Beach, we are dedicated to offering a comfortable and convenient stay for our guests, and we hope to have another opportunity to host you and provide an even better experience on your next visit.
par un voyageur
Publié le 15 avr. 2023 sur Expedia
It needs a bit of upgrade on mobilia of main lobby.
I asked for an espresso coffee at the bar but the person needed to leave the bar section for it and since he was alone, he did not provide me with my espresso. I was disappointed and the staff did nothing with my request!
This happen twice…you can’t refuse an espresso when needed this was unprofessional.
Commentaires de Gestion de l’hôtel
17 avr. 2023 par Akiba Guest Experience Manager, Gestion de l’hôtel
Thank you so much for your feedback. I have forwarded your grievances to the restaurant manager and agree that your order should not have been refused because there was the only person at the bar. I am very sorry to hear that was your experience and will ensure your review is used as a training opportunity.
