Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Mathew de Palm Beach
Publié le 22 juin 2016 sur Hotels
Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....
Commentaires de Gestion de l’hôtel
15 août 2016 par General Manager, Gestion de l’hôtel
Dear Mr. Ruiz,
Thank you for your recent review and candid feedback regarding your experiences during your stay. I am so very sorry to hear that your stay with us was not a pleasant experience. Please accept my sincerest apologies for our service gaps and inconvenience caused. This is truly not in keeping with our service standards and I offer no excuses. As a relatively new hotel, we are learning and improving from our guest comments. Thank you for taking your time.
Sincerely,
1 Hotel South Beach Management
