Note fondée sur 642 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024
Did not feel welcome when checking in. Room was clean and tidy. Laundry room was a filthy mess, washer out of order, and smelled really bad would never want to use it. The door to the swimming pool was rubbing against the floor and very difficult to open and close it other guests thought the pool was closed as they could not open the door. The orange juice was watered down at breakfast. After staying six nights at Comfort Inn and Suites in Erie PA I signed up for a Choice card since having stayed nights at Comfort Suites n Waco TX and Bryant AR had been exceptionally good experiences. I would not stay here again a real disappointment.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Joseph,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's great to hear that you found your room clean and tidy. We value your input regarding the laundry room and pool door, and will address these concerns with our team. We will also share your comments about the breakfast juice with our food and beverage department for review. Guest satisfaction is important to us, and we hope you give us another chance to exceed your expectations in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Satisfied
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Relations, Manager, Gestion de l’hôtel
Preston, Thank you for your feedback. We're pleased to hear that you were satisfied with your stay. We look forward to welcoming you back in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Pamela,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
par un voyageur
Another successful family trip
Publié le 3 août 2024 sur HotelsRoom was clean
Beds were comfortable
Staff polite and helpful
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Jamii,We are delighted to hear that you found our rooms clean, our beds comfortable, and our staff polite and helpful. Your feedback is greatly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back soon for another enjoyable stay.
par un voyageur
Publié le 2 août 2024 sur Expedia
I would come back again
Commentaires de Gestion de l’hôtel
2 août 2024 par Guest Relations, Manager, Gestion de l’hôtel
Heather, Thank you for your kind words! We're delighted to hear that you would consider staying with us again. We look forward to welcoming you back soon.
par un voyageur de Liberty Township
Publié le 1 août 2024 sur Expedia
Clean and convenient
Commentaires de Gestion de l’hôtel
2 août 2024 par Guest Relations, Manager, Gestion de l’hôtel
Thank you for your feedback. We're pleased to hear you found our hotel clean and convenient. We look forward to welcoming you back in the future.
par un voyageur de LEXINGTON
Publié le 1 août 2024 sur Expedia
Very nice hotel. I have stayed here multiple times and I’ve always had great service.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Cheri,We are elated to hear that you have enjoyed your stays with us and find our service top-notch. Your loyalty is greatly appreciated. We look forward to welcoming you back for another wonderful experience in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Guest Relations, Manager, Gestion de l’hôtel
Ernesto, we are sorry to hear you did not enjoy your stay. We hope to have the opportunity to host you again.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Not a bad place, noisy beds
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello Armando,We appreciate your feedback and apologize for any inconvenience caused by the noise from the beds. If there are any concerns during a future stay, feel free to reach out to our management team directly for further assistance. Safe travels!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Mylene,We are thrilled to hear that you had an exceptional stay with us! Your satisfaction is our priority, and we look forward to welcoming you back soon.
