Note fondée sur 439 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
par un voyageur
Nuit d escale sur la route
Publié le 19 juill. 2022 sur HotelsPoints négatifs : Chambre sale, des bouts d ongles dans le lit, les draps sales. La douche cassée qui arrosait toute la salle de bain.
Points positifs : le petit déjeuner était bon et le personnel sympathique au petit-déjeuner
Commentaires de Gestion de l’hôtel
19 sept. 2022 par Greta, Gestion de l’hôtel
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta
par un voyageur
Publié le 6 août 2018 sur Hotels
Rapport qualité prix très bon compte tenu du menu souper inclus qui n'était pas mauvais.
par Valérie
Publié le 18 janv. 2017 sur Hotels
Très bon accueil.
Petit-déjeuner très complet.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
This was renovated around 5 years ago and looks to have been left to deteriorate, such that the original carpets are worn / dirty in hallways, room I stayed in; there was mould in shower joins; the fitted coffee shelves on the fitted headboard were literally hanging off, both sides; the mattress was very old, tired, with springs sticking through, the cushioning long since melted away; the shower soap dispensers were broken and empty. The shower sliding door hinges at the bottom were detached and not affixed, such that the door was loose. There was only sound, without picture on the room TV. Staff said they would come and see; but did not. The windows were dirty, still with remnants of Santa stickers, half peeled off from when I presume a family stayed there long term.
The only positive was that there was a small bourbon biscuit for one, albeit it was a triple room.
Turning to breakfast, it was so, so sad and depressing. It comprised rice crispies in 2 out of 3 dispensers and a museli in the 3rd. They all looked so tired and stale. There was beans, boiled eggs, tomatoes and sausages. There were nil fruit. Nil pastries. The staff did toast and coffee to order. That's it.
The difficulty is that Middlesbrough has only 4 national chains, which are typically sold out with workers / contractors. Therefore this sort of "hotel" is the next available level. The price is relatively cheap.
A member of staff helpfully ordered a taxi for me and provided hot coffee / toast - thank you.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. This is certainly not the level of service we strive to provide to our guests.
We understand your concerns regarding the condition of the room and facilities. We apologize for any lack of maintenance and cleanliness you encountered. We will share your valuable feedback with our team to ensure that such issues are addressed promptly.
Regarding the breakfast options, we apologize for falling short of your expectations. Your feedback will be shared with our kitchen team to improve the quality and variety of our offerings.
We are glad to know that our staff assisted you with ordering a taxi and provided hot coffee and toast. We appreciate your recognition of their helpfulness.
If there is anything else we can assist you with or if you would like to discuss your experience further, please feel free to email us at guestsupport.na@oyorooms.com. We are here to help.
Once again, we apologize for the inconvenience caused and thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Depends what you’re after …. Was a bed for the night for me ……. But it’s a Hostel not a hotel dont be fooled by pics ….. you’ve got to ring reception to get served at the bar ….. most residents (not paying guesfs) don’t speak English as do the Hostel Staff ….. 👍
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Nice place, lovely to stay, staff fab
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The friendly atmosphere the staff give. The fact they are always happy to help when someone has a query. The downstairs stairs seating as well as the rooms I stayed in are neat, clean and tidy. I would stay again as it's great value for money.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Stayed here a few time and always been very good but last night was terrible. Tried to use shower but within minutes of turning it on there was a swimming pool in the tray as drain was blocked. Then the noise from room upstairs was unbearable due to what sounded like loose floorboards creaking very very loudly so didnt actually get much sleep which resulted in me sleeping in for work
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for choosing OYO Rooms for your stay and taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your recent stay.
We understand that the blocked drain and the noise disturbance from the room above must have made your stay less than enjoyable. We are truly sorry for the inconvenience caused and assure you that we take such matters seriously.
We have noted your concerns and will speak to our team to ensure that appropriate steps are taken to address the issues you have mentioned. Your comfort and satisfaction are of utmost importance to us.
If there is anything else we can do to make it up to you or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. We would be more than happy to assist you.
We appreciate your understanding and hope to have the opportunity to serve you better on your future visits.
Warm regards,
Team OYO
