Note fondée sur 753 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2024 sur Expedia
Nous avons détesté notre arrivée
A notre arrivée personne pour nous accueillir..
On a attendu un bon moment
Pas tres souriant non plus.
Je me.suis presque demande sil etait pas couché.
Dautres clients ont du téléphoner. On était 3 clients a attendre mais nous plus longtemps.
On ma demande une piece d'identités et remis ma carte de chambre.
Jai demande ou je dois aller et jamais il ma explique..
Ma.repondi ton numéros est sur la carte.
Meme ca jai tourner 3 fois la carte pour comprendre les chifres.il.ma.regardé mais fallait que je me débrouille .
Finalement cétais facile mais honnetement ja mis un etoile mais ca le vallait pas.
Sinon très belle chambre et peopre..
Mais echo:(
par un voyageur de Quebec
Publié le 22 févr. 2022 sur Expedia
J'y retournerais
Commentaires de Gestion de l’hôtel
28 févr. 2022 par Courtyard by Marriott Management Team , Gestion de l’hôtel
Thank you for staying with us. We hope you had a great stay and hope to see you back again!
par un voyageur
If you have more then 2 people don’t stay there.
Publié le 16 oct. 2024 sur Hotelsterrible single pull up sofa that we ever seen.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of an unsatisfactory stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the property owner to ensure the necessary guidelines are in place and reviewed to prevent another unsatisfactory stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Assistant General Manager Courtyard Marriott of Middletown/Goshen
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Great convenient location!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for sharing your kind words about you stay at Courtyard by Marriott of Middletown/Goshen. The entire staff thanks you and we appreciate your time in completing the survey. We all look forward to seeing you again.Safe travels,Assistant General Manager Courtyard by Marriott of Middletown/Goshen
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Upon check-in we were told that breakfast was included with our stay. We rearranged our schedule to eat breakfast at the hotel. Woke up the next morning, went down to the lobby, and Barbara at the desk said breakfast was not included with our stay and was extremely rude about it. No apologies were given since we were given bad info when we checked in. Extremely rude. Should’ve stayed at the Hilton next-door.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for sharing your stay experience. Even the not great experiences are opportunities for our property to learn from and grow to become a better property I do apologize for the confusion during your stay with us. I know how frustrating that must have been to be told at check in that your room included breakfast. Then the next day at breakfast you were told otherwise. Again, I do apologize and completely understand your frustration during your stay. However, your stay did not include breakfast, nor were you charged for breakfast. Your check in agents received additional training on identifying reservations that have breakfast included. The agent that was rude to you was unacceptable. She was spoken to about the incident and given additional training on delivering quality guest care.Thank you again for sharing your stay experience.Assistance General Manager Courtyard by Marriott Middletown
par un voyageur
Publié le 8 oct. 2024 sur Expedia
It was a good stay overall, and I understand that our room wasn’t ready when we checked in due to the high volume of guests staying at the hotel. Aside from that just the smelly air condition in the room, but comfortable beds and everything else was clean.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for sharing your kind words about you stay at Courtyard by Marriott of Middletown/Goshen. The entire staff thanks you and we appreciate your time in completing the survey. We all look forward to seeing you again.Safe travels, Assistant General Manager Courtyard by Marriott of Middletown/Goshen
par un voyageur
Publié le 28 sept. 2024 sur Hotels
The marketing information indicated a continental breakfast was included in the morning. This was not true; thus, adding to cost not budgeted, and the breakfast at the co-located national coffee vendor was too overpriced. Not everyone is a Wall Street millionaire. Misleading advertising. Additionally, during check-in, I asked staff about the wedding party, since I noticed gifts on the shelf for those participating, to be provided at check out. He indicated those staying were "a quiet" group. Well, to the contrary, slamming doors, running up and down the hallways, and shouting continued until 2:30 AM. I will NEVER book with or stay at this chain hotel or any of its affiliates again. I'd rather sleep in my car when traveling.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for taking time out of your day to complete this survey. I do apologize for unfortunate stay you had at our property recently. Our property is a fairly quiet stay. However, we do host several guest from all over the world, and things can get rowdy. Our property is full of happy celebratory wedding guest and that can get pretty noise. Again, we do apologize for the inconvenience. I do know how frustrating it can be to not have the quite stay you intended to have at a property.Our property is a Courtyard by Marriott, and no meals are included in the stay as our brand requires. You can purchase breakfast when you book your room online for a few dollars more. However, once you are at the property, you can choose to purchase meals ala cart from the Bistro. I will pass along your concerns about the pricing of the Bistro restaurant to our owners. Thank you again for your stay with usWe'd love to have you back againSafe travelsAssistant General ManagerCourtyard by Marriott
par un voyageur
Publié le 24 sept. 2024 sur Hotels
My only complaint is that there is no magnifying mirror in the bathroom and no tea in my room only coffee😢
But Wesley our bartender,waiter,cook(the man of many hats)made our stay perfect.he was efficient,kind and attentive
Commentaires de Gestion de l’hôtel
26 sept. 2024 par AGM Courtyard, Gestion de l’hôtel
Thank you so much for sharing your kind words about you stay at Courtyard by Marriott of Middletown/Goshen. I will send this message to Wesley as well. The entire staff thanks you and we appreciate your time in completing the survey. We all look forward to seeing you again.Safe travels,Assistant General Manager Courtyard by Marriott of Middletown/Goshen
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,I can tell that you were not satisfied with your stay at our property. However, we do need some information on stay experience Please let us know about your stay experience. Then we can learn from it to provide future guest a better stay experience. Thank youAssistant General Manager Courtyard by Marriott Middletown/Goshen
par un voyageur de Annandale
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par AGM Courtyard, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for sharing your kind words about you stay at Courtyard by Marriott of Middletown/Goshen. The entire staff thanks you and we appreciate your time in completing the survey. We all look forward to seeing you again.Safe travels,Assistant General Manager Courtyard by Marriott of Middletown/Goshen
