Note fondée sur 664 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Correct sans plus
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nash, Gestion de l’hôtel
Hi Heather,Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!- The Staff at Holiday Inn Harrisburg East
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Both of my rooms they put me in had bed bugs ! Please beware as the rooms are extremely dirty and not cleaned properly. There were bugs crawling all over the sheets. I had to check out immediately and go to a new hotel and wash all my belongings…. Traumatizing experience !!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Nash, Gestion de l’hôtel
Hi Rachel,We take this feedback very seriously and deeply apologize for your experience. The cleanliness and comfort of our guests are top priorities, and this is not the standard we uphold. We have immediately escalated this issue to our management team and have scheduled a thorough inspection of the rooms. Please reach out to us directly, as we want to ensure this matter is fully addressed and provide you with the necessary support moving forward.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Nash, Gestion de l’hôtel
Hi Dave,Thank you for your awesome rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nash, Gestion de l’hôtel
Hi Maggy,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I chose this property bc it had an airport shuttle. Our flight was very early and they would not provide the shuttle despite that not being the conditions in the promotion for the hotel. The two cab services they gave me cards for upon sending me to my room suggested would be $7 for the ride to the airport - but these two services wanted $30 for the same ride. The uber ended up costing $25. They DID give us an upgrade to a bigger room, but that was after we turned on the heat and smoke poured out of the radiator. Also, the rooms they provided (both on 5th floor) were down the hall from a room that had a large meeting going on and 25 people laughing and making noise - it was 9:30 pm when we checked in. They had told us no one else was staying on the floor when we asked for a quiet room area. We will not be staying here again.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nash, Gestion de l’hôtel
Hi Lori,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the shuttle service and the noise from the meeting. It’s disappointing to hear that the conditions you were promised weren’t met, and we understand how frustrating that can be. Your experience with the room issues is also not up to our standards, and we appreciate you bringing this to our attention. We strive to provide a pleasant experience for all our guests, and your comments will help us improve. We hope you’ll consider giving us another chance in the future.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Inadequate showers
Publié le 24 sept. 2024 sur HotelsI called the hotel approximately three hours prior to arriving as we were getting there after midnight. The clerk advised that their shuttle would be available. After arrival at the airport I called and was told that the driver was sent home for the night. We were kind of stranded, so to speak, until I found a taxi operating at that time of night. This was disappointing. Fast forward to the morning. The shower was but a trickle of water. This is very unacceptable. Being in a rush, this was not brought to management's attention as they should have known the condition of the bathroom. I have been an avid fan of HI Express for many years now. This has placed a funk on my experience and expectations.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nash, Gestion de l’hôtel
Hi Dennis,Thank you for bringing this to our attention. We sincerely apologize for the miscommunication regarding the shuttle service and for the inconvenience it caused upon your arrival. It’s unacceptable that you faced issues with the shower during your stay, and we appreciate your feedback as it helps us identify areas for improvement. Your loyalty to Holiday Inn Express is valued, and we’re committed to restoring your faith in our brand. We hope you’ll consider staying with us again so we can provide you with the exceptional experience you expect and deserve.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Nash, Gestion de l’hôtel
Hi Juda,We're disappointed to hear about your experience. Your feedback is important to us, and we'd like to learn more about your stay to address any issues. Please contact us directly so we can discuss your concerns and work towards a resolution that meets your expectations. We strive to provide exceptional service and apologize for any inconvenience caused during your visit.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Nice location
Publié le 16 sept. 2024 sur HotelsNice room, food buffet was okay
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Nash, Gestion de l’hôtel
Hi Michael,Thank you for sharing your experience. We’re glad you liked the room, and we appreciate your feedback on the food buffet. We’ll use your comments to help improve our offerings.- The Staff at Holiday Inn Harrisburg East
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Nash, Gestion de l’hôtel
Hi George,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Holiday Inn Harrisburg East
