Ratings based on 649 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Nash, Hotel Management
Hi Megan,Thank you for the perfect rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- The Staff at Holiday Inn Harrisburg East
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Nash, Hotel Management
Hi Nicole,We're disappointed to hear about your experience. Your feedback is important to us, and we'd like to learn more about your stay to address any issues. Please contact us directly so we can discuss your concerns and work towards a resolution that meets your expectations. We strive to provide exceptional service and apologize for any inconvenience caused during your visit.- The Staff at Holiday Inn Harrisburg East
by A traveller
Posted Aug. 18, 2024 on Expedia
This was a very family friendly property. The room and the hotel were clean. The staff were friendly and helpful. We checked in later at night and realized there were no sheets on the pull-out couch. A quick call to the front desk and we had them within minutes. They were also helpful when we realized we forgot our toothbrushes.
Comment from Hotel Management
Aug. 19, 2024 by Nash, Hotel Management
Hi Jamie,We’re delighted to hear you enjoyed your stay and found our property to be family-friendly. It’s great to know our team was able to assist quickly with the extra sheets and toothbrushes. Your comfort is our priority, and we’re pleased to have met your needs. Thank you for your kind words!- The Staff at Holiday Inn Harrisburg East
by A traveller
Posted Aug. 15, 2024 on Expedia
The property was convenient, however, we booked a room with 2 queen beds but when we checked in, they only had a king bed with a pull out couch. The couch was a bit small for 2 people to share. Apparently they were overbooked. The front desk did what they could to help.
Comment from Hotel Management
Aug. 16, 2024 by Nash, Hotel Management
Hi Karen,Thank you for your feedback. We’re glad to hear that our front desk team did their best to assist you. We apologize for the inconvenience caused by the room mix-up and understand how important it is to have the right accommodations. Your comments will help us improve our booking process to prevent similar issues in the future.- The Staff at Holiday Inn Harrisburg East
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Nash, Hotel Management
Hi Jodi,We're disappointed to hear about your experience. Your feedback is important to us, and we'd like to learn more about your stay to address any issues. Please contact us directly so we can discuss your concerns and work towards a resolution that meets your expectations. We strive to provide exceptional service and apologize for any inconvenience caused during your visit.- The Staff at Holiday Inn Harrisburg East
by A traveller
Posted Aug. 13, 2024 on Hotels
Comment from Hotel Management
Sep. 26, 2024 by Holiday Inn Middletown, Hotel Management
Thank you for your kind review! We truly enjoyed having you with us and look forward to welcoming you back for your next stay.
by A traveller
Posted Aug. 10, 2024 on Expedia
The hotel while walking to my room on the 5th floor had a bad odor. Spiders were in the room.
Comment from Hotel Management
Aug. 11, 2024 by Nash, Hotel Management
Hi Sean, We apologize for the issues you encountered during your stay. The odor and presence of spiders are certainly not up to our standards, and we'll address this with our housekeeping team immediately. Thank you for bringing this to our attention.- The Staff at Holiday Inn Harrisburg East
by A traveller
Great stay
Posted Aug. 7, 2024 on HotelsIt was great
Comment from Hotel Management
Oct. 2, 2024 by Holiday Inn , Hotel Management
Thank you so much for choosing to stay at our property and for your amazing 10/10 rating! We're thrilled to hear that you enjoyed your experience. Your kind feedback truly means a lot to us, and we look forward to welcoming you back soon for another exceptional stay.If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Oct. 2, 2024 by Holiday Inn , Hotel Management
Thank you for staying with us and for sharing your feedback. We sincerely apologize for not meeting your expectations during your recent stay and for receiving a 6/10 score. Your comments are invaluable to us as we continuously work to improve our services.We hope you'll give us another opportunity in the future to provide you with the exceptional experience you deserve. If there’s anything specific you’d like to share that could help us improve, please don’t hesitate to let us know.
by A traveller from Johnstown
Posted Jul. 30, 2024 on Expedia
I booked a 1 bedroom suite. Upon arrival, I was confirmed that I would be in a 1 bedroom suite, but when we made it to our room, we were placed in a standard king room. I addressed this with the front desk staff and was told that there are no available 1 bedroom suites due to an issue with the ac however when looking online it said there was two available rooms like this. So highly dissatisfied does not begin to describe how I feel. Also someone attempted to break into my car while it was parked at this hotel. I would not recommend this place to anyone.
Comment from Hotel Management
Aug. 6, 2024 by Nash, Hotel Management
Hi Brittany, We’re truly sorry for the mix-up with your room and the security issue you experienced. This is not the standard of service we aim to provide. Your concerns about the room availability and the attempted break-in are being taken seriously. We appreciate your feedback and will address these issues to improve our guest experience.- The Staff at Holiday Inn Harrisburg East
