Ratings based on 394 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 28, 2024 on Expedia
Average hotel, nothing fancy, rooms were clean. Close to dining and attractions.
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager , Hotel Management
Dear Melissa,Thank you for your feedback. We’re glad you found the rooms clean and enjoyed the convenient location near dining and attractions. We appreciate your comments and hope to provide a more memorable experience on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Olivia RediResponse Specialist , Hotel Management
Dear Valued Guest, The staff at the Red Roof Inn & Suites Newport – Middletown, RI and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A traveller
Posted Aug. 13, 2024 on Expedia
The front desk employee was friendly and the toilet, tub and sink were clean but, the bedding looked old with faded stains, vents and every corner was layered with grime, there was a strong odor in the building and room, the doors wood paneling was peeling, the paint was chipped, you cannot fully open the bathroom door because it hits the front of the toilet so the bathrooms have limited accessibility, there is little pool privacy or landscaping or outdoor maintenance; the pool appeared clean at first but, I removed a living frog with the net (no fault of hotel) and while I was checking for further frogs, saw a large-ish object at the bottom of the pool. Scooped it out with the net and it was a huge chunk of what looked like raw meat/a piece of roast. I’m not joking. It was revolting. I got the front desk employee and said that I need to show him something that I removed from the pool (now on the ‘lawn’ outside the pool fence). Asked him to consider closing pool, shocking pool and asked if there were cameras for them to figure out what the hell happened. He apologized, he took a picture of it (and the frog for some reason), said he checked the pool when he arrived at work and didn’t see anything, and said he texted his manager and would let me know. I never heard anything, I checked out the next morning (noone was at the desk and they had a cup for returned room keys); the pool was still open. They offered no remedy. Would never stay there or recommend that place.
Comment from Hotel Management
Aug. 14, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. However, it's good to know that the front desk employee was friendly and the toilet, tub and sink were clean. You indicated that you were unsatisfied with the strong odor, the doors wood paneling that was peeling and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Aug. 13, 2024 on Expedia
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Comment from Hotel Management
Aug. 13, 2024 by Hotel Manager , Hotel Management
Dear Jing,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your businessSincerely, Hotel Manager
by A traveller
Posted Aug. 12, 2024 on Expedia
It was fine.
Comment from Hotel Management
Aug. 13, 2024 by Hotel Manager , Hotel Management
Dear Bridgette,Thank you for your feedback and rating. We're glad to hear your stay was satisfactory. If there’s anything we can do to make your next visit even better, we'd love to hear from you. We hope to have the opportunity to welcome you back!Sincerely, Hotel Manager
by A traveller
Posted Aug. 10, 2024 on Expedia
it fit our needs, a one night stay to facilitate meeting with friends. Clean, basic room.
Comment from Hotel Management
Aug. 11, 2024 by Hotel Manager , Hotel Management
Dear Tracy,Thank you for your feedback! We're glad the room met your needs for a one-night stay and that you found it clean and basic. We hope to welcome you back for another convenient stay in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Hotel Manager , Hotel Management
Dear Svetlana,Thank you for visiting our hotel. We would appreciate more details about your stay, especially since you rated us with only 6 stars. Your feedback is valuable as we strive to enhance our services. We hope to welcome you back in the near future!Sincerely, Hotel Manager
by A traveller
Posted Aug. 8, 2024 on Expedia
This place looks like it was relatively recently renovated but it was done cheaply. The person at the front desk was not very 'motivated'. The price payed for one night was excessive for what you get at this place.
Comment from Hotel Management
Aug. 9, 2024 by Hotel Manager , Hotel Management
Dear Rodrigo,Thank you for your feedback. We understand your concerns about the renovation quality and pricing. We’ve noted your input and will consider it as we strive to enhance our guest experience. Your comments are important to us.Sincerely, Hotel Manager
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Hotel Manager , Hotel Management
Dear Amy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Hotel Manager , Hotel Management
Dear William,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager
