Note fondée sur 652 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Stayed here for 4 nights with my 3 kids, I didn't feel unsafe at any moment. The staff is extremely helpful and friendly. My kids had a great time at the pool! The only thing I didn't like was that the rooms only have a mini fridge but no microwave, iron or blow dryer but there is a coffeemaker and microwave in the lobby. It is a pet friendly hotel and people definitely take advantage of that, there were people with huge dogs and they would bark until very late at night and very early in the morning which was also something that I didn't like so much. There's no carpet in the rooms which can get a little too noisy if you are in the lower level rooms. Also, they do ask for a $100 deposit which I recommend you give in cash, I paid for with a debit card and have not been refunded for that yet 5 days later. Overall we had an okay stay, we would stay again if we were on a tight budget.
par un voyageur
Publié le 1 août 2024 sur Expedia
Very clean an nice place
Commentaires de Gestion de l’hôtel
8 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jay, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Was there 3 nites never got room serviced upon check in pool was “open” went to get towels maybe a hr or so after check in n changing n was no longer open suddenly. Requested room to be serviced 2nd nite as well as 3rd dy before check out and never was had to wait until into the nite to get our own towels from front desk. Staff was friendly enough… just non chalant about any issue
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Cheree, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations.We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly.Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers.Thank you for your understanding.Natalie #team6
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur de Edinburg
Publié le 29 juill. 2024 sur Expedia
I booked the facility for 6 days and checked out on the second day, I requested a kitchenette suite and received a normal room with a non functioning fridge. The television had no signal and the area didn’t feel safe. I voiced my concerns and was told the facility was fully occupied and wasn’t not going to be able to be moved.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Norma, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Natalie #team6
par un voyageur
Publié le 29 juill. 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Work Hotel
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Reginald, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Would stay here again.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Russell,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jennifer,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Miguel,Thank you for positively rating your stay!Lilith#Team6
