Avis Be Mate Via Tivoli

Dear Herve,Thank you for choosing Be Mate during your last trip to Milan and we do appreciate you taking the time to share your experience on Expedia.com; It makes us feel confident that our path is the one to follow and pursue excellence. Unfortunately, not all flats have windows overlooking the open hallway, we will take note for your next stay, trying to take into consideration your preference for he street view apartment. We can’t wait for your next visit, or here or in any other Be Mate! We are your home away from home. Best Regards and see you soon.

Dear Debra,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found our accommodations to be modern, safe, clean, and convenient. Our team works hard to provide the best experience possible, and we’re glad to know that we hit the mark during your visit. We take great pride in our facilities and the services we offer, and your feedback reassures us that our efforts are appreciated. Your kind words about our staff are especially heartwarming; we are dedicated to ensuring every guest feels welcome and well taken care of. It is very important to us that our guests feel welcome and "at home" here at Be Mate Via Tivoli. We hope to have the pleasure of welcoming you back soon. If there is anything we can do to make your next stay even more perfect, please don’t hesitate to let us know.Warm regards,Ilaria G.,Guest Services

Dear Marylu,Thank you for choosing us during your stay in Milan, we sincerely appreciate your review giving us the highest score which makes us smile and makes us confident that our path is the one to follow to pursue excellence. We are very happy that the services provided met your expectations. We look forward to your next visit, either here or at any other Be Mate! We are your home away from home. A big hug from Be Mate!

Dear Fahrettin,Thank you for choosing us during your stay in Milan, we sincerely appreciate your review giving us the highest score which makes us smile and makes us confident that our path is the one to follow to pursue excellence. We are very happy that the services provided met your expectations. We look forward to your next visit, either here or at any other Be Mate! We are your home away from home. A big hug from Be Mate!

Dear Sebastian,Thank you for choosing us during your stay in Milan, we sincerely appreciate your review giving us the highest score which makes us smile and makes us confident that our path is the one to follow to pursue excellence. We are very happy that the services provided met your expectations. We look forward to your next visit, either here or at any other Be Mate! We are your home away from home. A big hug from Be Mate!

Gentile Andrea,Grazie per aver condiviso la sua esperienza con noi. Ci dispiace molto sapere che il suo soggiorno non è stato all'altezza delle sue aspettative. Le assicuriamo che il feedback dei nostri ospiti è estremamente importante per noi e ci aiuta a migliorare continuamente i nostri servizi.Riguardo ai problemi con la prenotazione, vorremmo precisare che i dati inseriti inizialmente erano errati e non corrispondevano alle informazioni ricevute. Abbiamo comunque fatto del nostro meglio per risolvere la situazione il prima possibile. Inoltre, poiché la prenotazione è stata effettuata tramite un'agenzia online di prenotazioni esterna, ogni modifica, come da procedura dell'agenzia, deve essere apportata direttamente tramite il sito competente. Ci dispiace se la nostra attenzione e impegno nel seguire le procedure e rispettare le regole siano stati percepiti come una mancanza di responsabilità da parte nostra.Dopo il check-in, le abbiamo chiesto se tutto fosse di suo gradimento e la sua risposta è stata positiva. Se ci avesse fatto presente i problemi in quel momento, saremmo stati lieti di offrirle un altro appartamento che rispecchiasse maggiormente le sue esigenze. Inoltre, anche dopo il check-out, le abbiamo richiesto un feedback e ci ha confermato che andava tutto bene, senza menzionare nessuno dei problemi ora segnalati.Per quanto riguarda l'appartamento, ci dispiace sapere che non ha trovato la struttura all'altezza degli standard promessi. I dettagli che ha menzionato, come il rumore, la pulizia del tappeto, il divano letto e le condizioni della cucina e del bagno, sono stati presi molto seriamente. Abbiamo già avviato un controllo accurato e provvederemo a effettuare tutte le migliorie necessarie.Siamo dispiaciuti se la sua esperienza con noi è stata percepita come una mancanza di attenzione. Il nostro obiettivo è offrire un soggiorno piacevole e indimenticabile a tutti i nostri ospiti, e ci impegniamo quotidianamente per garantire la massima qualità del servizio.La ringraziamo nuovamente per il suo feedback e ci auguriamo di poterla accogliere nuovamente in futuro per offrirle un'esperienza all'altezza delle sue aspettative.Cordialmente,

Dear Wilhelmina,Thank you so much for your wonderful feedback and for choosing Be Mate via Tivoli during your stay!We are glad to hear that you enjoyed your stay with us in Milan. We are very proud of our housekeeping team, we strive to offer the maximum quality of cleaning and aim for perfection.We strive to provide the best experience for our guests, and your positive comments are truly encouraging. We're delighted to have been a part of your wonderful stay.We can’t wait for your next visit, or here or in any other Be Mate! We are your home away from home. Best regards and see you soon,

Dear Tudor, Thank you for choosing us during your stay in Milan, we sincerely appreciate your review giving us the top score which makes us smile and feel confident that our path is the one to follow to pursue excellence. We are very happy that the services provided met your expectations. We look forward to your next visit, either here or at any other Be Mate! We are your home away from home. A big hug from Be Mate!

Dear Guest, Thank you for the preference given to Be Mate during your last stay in Milan and for taking the time to share your experience on Expedia. We're sorry to read that your experience did not fully meet your expectations. While we wish we had more details on what might have gone wrong, please know that at Be Mate we take into serious account our guests’ reviews as they show us areas of improvement.If you have any specific concerns or suggestions on how we can improve, we would greatly appreciate hearing from you directly.We really hope you will choose our apartments, or any other Be Mate in the world. With our best regards,

Dear Maria Jose,Thank you for choosing us during your stay in Milan, we sincerely appreciate your review giving us the highest score which makes us smile and makes us confident that our path is the one to follow to pursue excellence. We are very happy that everything met your expectations. We look forward to your next visit, either here or at any other Be Mate! We are your home away from home. A big hug from Be Mate!