Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Hotel bien place et très correct même si les chambres sont petites
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Giovanni Testa - General Manager Starhotels Ritz, Gestion de l’hôtel
Dear Paul,thank you very much for choosing our Starhotels Ritz and for sharing your experience.We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and go shopping. Best regards
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Milena V. Front Desk Department, Gestion de l’hôtel
Dear Avi Aven,Thank you very much for your positive review of your recent stay in Starhotels Ritz.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Kind regards,
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Tatiana B., Gestion de l’hôtel
Dear Philippe,thank you for giving us a 10 to 10 rate.Hoping to have the chance to welcome you in the next future we remain at disposal and we send our best regardsTatiana B.Front House Manager
par un voyageur
Publié le 11 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Almira O. Front Desk Department , Gestion de l’hôtel
Dear Imed, Thank you for finding the time to leave a good review on your recent stay at Starhotels Ritz! It was a delight to have you as guest! We hope to have another opportunity to host you at Starhotels! Sincerely,
par un voyageur
Bien mais évitez le petit dej trop cher
Publié le 15 févr. 2024 sur HotelsHôtel bien situé et chambre et salle de bain confortables. Personnel accueillant, aux petits soins et chaleureux. Propreté impeccable, choix possible entre douche et baignoire. Literie agreable.
Neanmoins, pour un hotel de ce standing le petit dejeuner à 15€ se doit d'être mieux. Aucun produit frais, que du surgelé, même les oeufs brouillés sont clairemenr faits à base de poudre. Les boissons sont à peine chaudes. A ce prix la c'est presque du vol.
De plus, quand vous annoncez dans les chambres que pour des questions ecologiques on peut garder les serviettes plusieurs jours, que nous laissions donc les serviettes sur le porte serviette et qu'elles étaient changées quand meme, cela s'appelle du Greenwashing. Gros point negatif.
Insonorisation des chambres a revoir à associer avec une plus grande discretion du personnel de menage le matin, plutot bruyant.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par izabel, Gestion de l’hôtel
Dear Ms. Dournes,Thank you for taking the time to provide feedback following your recent visit to the Starhotels Ritz. We appreciate the detailed input you have given to us. We are pleased to learn that our well-located hotel, comfortable rooms and bathrooms, and welcoming, attentive staff had a positive impact on your stay. Our housekeeping team works diligently every day to maintain impeccable cleanliness and provide the best service possible, taking into consideration our green policy. While we strive to follow eco-friendly practices, we do change the linen when stained as part of our service commitment.Regarding the breakfast buffet, we offer over 170 items, including a variety of fresh products such as green salad, tomatoes, cucumbers, and steamed vegetables. We also use pasteurized liquid whole eggs from 100% Italian Class A barn eggs for our scrambled eggs. Additionally, we suggest trying our omelet extra offers for a different egg option.We are disappointed to hear that your experience with the breakfast did not meet your expectations. We take your feedback seriously and will review our offerings to ensure even better service in the future. Your comments about the soundproofing of the rooms and the discretion of our morning cleaning staff are also being addressed to improve the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide an improved experience that reflects the high standards we strive for.Sincerely,Izabel T.Room Division Manager
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Continental breakfast has been improved
Nice welcome and services
Commentaires de Gestion de l’hôtel
16 janv. 2024 par The Hotel Management, Gestion de l’hôtel
Dear Amina, Thank you for finding the time to write a short review on your recent stay at Starhotels Ritz! We do our best in order to ensure that the guest's experience is made memorable through out their stay. What makes our establishment stand out is the location, reasonable cost without sacrificing the quality of the services offered and varied breakfast buffet. We hope to have you back as guest! Sincerely, The Hotel Management
par un voyageur
Publié le 7 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 déc. 2023 par The Hotel Management, Gestion de l’hôtel
Dear Ariane,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.Sincerely,The Hotel Management
par un voyageur
Bien mais....
Publié le 7 déc. 2023 sur HotelsHôtel confortable et bien situé ( proche restaurants, métro, commerces) mais quelques points négatifs : parking à 30€ ! femmes de menage très bruyantes, s'interpellent dans les couloirs, impossible de faire une grasse matinée, des travaux pendant 2 jours ( perceuse, marteau) et aucun geste commercial, ni excuse
Commentaires de Gestion de l’hôtel
19 déc. 2023 par The Hotel Management, Gestion de l’hôtel
Dear Ariane,we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels Ritz. We are very glad you appreciate the location.We are sorry to read that you found it to be too expensive, however we would like to point out that it gives the opportunity to our guests to have the car parked and guarded just a minute away from the Duomo Cathedral. Moreover, we are pleased to inform you that the price we charge is aligned with the properties around us.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate and take into consideration any suggestions, comments and experiences our guests desire to share as a way to better Starhotels’ hospitality. Precious feedback and what guests might want to recommend is the key to improvement.However, we apologize for the noise you heard due to work in progress in the hall and above all we are sorry that you were disturbed by the staff, it is certainly something that should not happen, we can assure you that this does not reflect our usual high standards and we will thoroughly investigate the matter.We hope to have a chance to welcome you back, so that you can experience the hospitality standards we are renown for.Kind regardsThe Hotel Management
par un voyageur
Publié le 24 oct. 2023 sur Expedia
un hôtel parfait et très bien tenu un service impeccable
Commentaires de Gestion de l’hôtel
26 oct. 2023 par The Hotel Management, Gestion de l’hôtel
Dear Fabien, Thank you for finding the time to write a positive feedback on your recent stay at Starhotels Ritz and for the perfect score. It was a delight having you as guest. We are glad that we have contributed in making your short visit memorable! We hope to have you back soon! Sincerely,
par un voyageur
Publié le 5 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2023 par The Hotel Management, Gestion de l’hôtel
Dear Sir/Ma'am, Thank you for rating Starhotels Ritz! We hope to have another opportunity to welcome you back as guest! Sincerely,
