Note fondée sur 120 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2019 sur Expedia
Tout était parfait il manquait un peu d’ambiance le soir pour les adultes. Car la marina et très loin
Commentaires de Gestion de l’hôtel
26 août 2019 par Lujo Management , Gestion de l’hôtel
Dear Guest,
Thank you for your comment. We are very proud that our services have pleased you and you found Lujo to be a perfect place to relax.
Did you have a chance to visit our beautiful Pablo Esco Bar during your visit? It has a breathtaking view and a wonderful ambience of which we are sure it would have pleased you. We do hope to welcome you back very soon for another magnificent journey into the world of art & joy.
Yours sincerely,
Lujo Management
par un voyageur
Hôtel décevant.
Publié le 28 juill. 2018 sur ExpediaPlage sale et maquillée staff près de la piscine irresponsable . Ils se jetaient à la piscine tout en tricots et claquettes et serviettes. .
J’ai pris une poignée de sable juste au bord de la plage et j’ai constaté une couleur et une odeur atroces . Et là j’ai compris que c’etait possible de l’evacuaction et j’ai demandé l’explication a un de leur staf. Et la il me confirme à 80%. .
Commentaires de Gestion de l’hôtel
8 août 2018 par Lujo Management, Gestion de l’hôtel
Dear Guest,
Thank you for preferring Lujo for your vacation in Turkey and for sharing your impressions on Expedia.
We regret that we could not communicate you the Lujo experience you were longing for but would be happy if you could inform us about the areas you think we should improve.
We can assure you that our perfect white sandy beach is perfectly clean and that a matter as described is beyond any possibility. We are certain that there must have been a misunderstanding.
We would be happy, if you could call us or write us.
Best regards,
Lujo Management
par un voyageur
Publié le 24 juill. 2024 sur Expedia
I recently stayed at Lujo Hotel with my family, booking a total of three rooms at different times through Expedia. My experience was mostly wonderful, but there was one significant issue that marred our stay.
When I was searching for hotels on Expedia, I came across Lujo Hotel and was impressed by the variety of room options. I selected a family room that sleeps four, featuring a king bed and two double beds, which seemed perfect for my family. I completed the reservation and paid for it without initially changing the number of guests from two to four. Realizing my mistake immediately after, I emailed the hotel and checked Expedia again to see if the rate would change when I adjusted the number of guests to four, but it didn’t. Confident that everything would be fine, I was shocked upon arrival when the hotel demanded an additional €1863 because we had booked for two guests instead of four.
Throughout our stay, not once were we asked about the number of people in our party when dining at any of the hotel’s outlets, which made the additional charge seem arbitrary and unjustified. This incident left us feeling taken advantage of, as it didn’t appear to be a relevant factor during our stay.
Aside from this issue, the overall quality and experience at Lujo Hotel were excellent. The facilities were top-notch, the rooms were comfortable, and the service was commendable. However, the unexpected and substantial extra charge cast a shadow over what would have otherwise been a perf
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us at the Lujo Hotel Bodrum. We're pleased to hear that you enjoyed your overall stay and found the comfort of the rooms as well as the attentive service provided by our team to your liking.We understand your concerns regarding the additional charge and apologize for any confusion or inconvenience this may have caused. When booking through Expedia, the room rate initially calculated was based on the number of guests indicated as 2. As you rightly noted, increasing the number of guests for the family room category does indeed affect the rate due to additional occupancy costs.We appreciate that you promptly reached out to us regarding this matter. Our team reviewed the situation and confirmed the need for the additional charge based on the updated guest information. We strive to be transparent with our pricing and ensure that all guests are aware of any potential additional costs. Rest assured that we will use your feedback to improve our communication and guest experience in the future.We genuinely hope that the overall enjoyment of your stay with us was not overshadowed by this issue, and we look forward to the opportunity to welcome you back to the Lujo Hotel Bodrum.Kind regards,Lujo Management
par un voyageur
Publié le 10 juin 2024 sur Expedia
The managers are the worst ever! Over rated place! Not happy at all!
Commentaires de Gestion de l’hôtel
11 juin 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Lujo Hotel Bodrum. We are deeply sorry to hear that your experience did not meet your expectations, especially with regards to interactions with our management team.We take guest satisfaction very seriously and strive to create a welcoming and enjoyable environment for all. Your feedback is valuable to us, as it helps us identify areas where we can improve and better meet the needs of our guests.We would be thankful for the opportunity to welcome you back during one of your future visits to the region to an enhanced stay.Best regards,Lujo Management
par un voyageur
Publié le 29 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juin 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for this exceptional review further to your visit to Lujo’s colourful world of art & joy. We are happy to see that you had a successful stay and appreciate your kind rating.Hoping to welcome you back during one of your future visits to the region we remainWith best regards,Lujo Management
par un voyageur
Publié le 24 mai 2024 sur Expedia
excellent
Commentaires de Gestion de l’hôtel
28 mai 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Lujo Hotel Bodrum. We are delighted to hear that you had an excellent experience and appreciate your kind words.We strive to provide all of our guests with an exceptional experience, and your positive review confirms that we are on the right track. We look forward to welcoming you back to Lujo Hotel Bodrum in the future.Best regards,Lujo Management
par un voyageur
Good place!
Publié le 24 mai 2024 sur HotelsCommentaires de Gestion de l’hôtel
28 mai 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your positive feedback about your stay at Lujo Hotel Bodrum. We are delighted to hear that you had a good experience and appreciate your recommendation!We hope to have the opportunity to welcome you back in the future.Best regards,Lujo Management
par un voyageur
Publié le 24 mai 2024 sur Expedia
Reservation and customer service very poor
Commentaires de Gestion de l’hôtel
28 mai 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback regarding your experience with our reservation and customer service processes. We apologize that these aspects of your stay did not meet your expectations.We value guest feedback and are always striving to improve our services. We will be reviewing your specific concerns with our teams to ensure a more seamless and enjoyable experience for the future.We hope to have the opportunity to welcome you back to Lujo Hotel Bodrum in the future, where we can demonstrate our commitment to providing exceptional hospitality.Best regards,
par un voyageur
Publié le 19 mai 2024 sur Expedia
This place also cheating with the food included, but later the bill when you check out Paid my included with my room when we check out they charge me $160 extra
Commentaires de Gestion de l’hôtel
23 mai 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any confusion or inconvenience you experienced regarding your bill and included meals.We strive for transparency and accuracy in all our billing practices. Your feedback is valuable to us, and we will investigate this matter further to ensure it is resolved promptly and correctly.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,Lujo Management
par un voyageur
Publié le 12 mai 2024 sur Expedia
Very beautiful resort feel. Very memorable experience.
Commentaires de Gestion de l’hôtel
15 mai 2024 par Lujo Management, Gestion de l’hôtel
Dear Guest,Thank you for sharing your kind words about your experience at Lujo Hotel Bodrum. We are delighted to hear that you found our resort beautiful and your stay memorable. We strive to create lasting memories for our guests and your feedback is truly appreciated.We hope to have the pleasure of welcoming you back soon for another exceptional experience.Warm regards,Lujo Management
