Ratings based on 921 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 22, 2024 on Expedia
Beautiful place to stay when visiting Cooperstown
Comment from Hotel Management
Sep. 23, 2024 by Guest Service , Hotel Management
Dear Kristi,Thank you for your fantastic rating! We're delighted to hear you enjoyed your stay and found it a beautiful place to visit. We look forward to welcoming you back to Cooperstown! Sincerely, Vick Guest Service
by A traveller
Posted Sep. 19, 2024 on Expedia
Carpet dirty in elevator
by A traveller
Posted Sep. 19, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by Hotel Manager , Hotel Management
Dear Chris,Thanks for your feedback and a 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
by A traveller
Posted Sep. 9, 2024 on Expedia
Nice enough property, but the plumbing in our room whined loudly when the shower was running and woke everyone up. It was also difficult to dial in the temperature in the room. Pool was only open 6pm-12am.
Comment from Hotel Management
Sep. 9, 2024 by Hotel Manager , Hotel Management
Dear Stephen,Thank you for sharing your experience. We’re glad you found the property nice, but we apologize for the issues with the plumbing noise and temperature control in your room. We also understand the limited pool hours were inconvenient. Your feedback is valuable, and we’ll work on these concerns to improve our guests’ comfort. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Sep. 6, 2024 on Expedia
Comment from Hotel Management
Sep. 6, 2024 by Guest Service , Hotel Management
Dear Lorraine,Thanks for staying with us and for appreciating your stay with us by giving us 5 out of 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. You are welcome again.Sincerely, Vick Guest Service
by A traveller
Posted Sep. 2, 2024 on Expedia
Breakfast provided was not good quality, bathtub and water had yellow film, no towels in pool area and pool area was not well kept. Coffee provided was not good. Air conditioner in room was faulty and dripping. Overall very poor value for money.
Comment from Hotel Management
Sep. 3, 2024 by Hotel Manager , Hotel Management
Dear Theresa,We are really sorry to hear about the issues you encountered during your stay. It’s disappointing to learn that the breakfast, pool area, and room conditions did not meet your expectations. We appreciate your feedback and will address these concerns with our team to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager
by A traveller
Posted Aug. 28, 2024 on Expedia
Friendly, clean service
Comment from Hotel Management
Aug. 29, 2024 by Hotel Manager , Hotel Management
Dear David,Thank you for your review. We're delighted to hear that you experienced friendly and clean service during your stay. Our team strives to provide a welcoming atmosphere and maintain high cleanliness standards. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon.Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Guest Service , Hotel Management
Dear Scott,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Vick Guest Service
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect score! We're thrilled to hear you had an excellent stay. Your satisfaction is our top priority, and we look forward to welcoming you back!"Sincerely, Vick Guest Service Comfort Inn & Suites Milford / Cooperstown 607-286-7600
by A traveller
Posted Aug. 24, 2024
Hotel was spotless any where you it smelled like it was recently cleaned
Comment from Hotel Management
Aug. 25, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear that you found our hotel spotless and freshly cleaned throughout. Your satisfaction is our top priority, and we look forward to welcoming you back soon!"Sincerely, Vick Guest Service Comfort Inn & Suites Milford / Cooperstown 607-286-7600
