Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2019 par Customer Care Team, Gestion de l’hôtel
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Khoi, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best regards,Customer Care Team
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Aileen, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best regards,Customer Care Team
par un voyageur
Publié le 26 août 2024 sur Hotels
Horrible no cable channels antenna channels only with bad reception the floor on the shower was dirty I called reception for help with tv they came but didn’t fix it
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Lorrie,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any upkeep, cleanliness, or service concerns during your visit, as all of these matters are incredibly important to us. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bianca, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best regards,Customer Care Team
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lucy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best regards,Customer Care Team
par un voyageur
Publié le 18 août 2024 sur Expedia
Decent stay. You get what you pay for.
Staff was OK. Laundry was not operational. There were ants in the room. It's an older location, but at least there was a place that was able to accommodate all of us and allow some rest.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, thank you for your feedback. We’re glad to hear that our hotel was able to accommodate you and provide a place to rest. However, we’re sorry to learn about the issues with the laundry facilities and the presence of ants in your room. We are addressing these concerns to improve our amenities and ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory stay in the future.Best regards,Customer Care Team
par un voyageur
Publié le 18 août 2024 sur Expedia
The floor was like walking plastic foam and shower had slight mold, not good cleaning. Over all it was confy.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ralph, thank you for your feedback. We’re glad you found the room comfortable. However, we’re sorry to hear about the issues with the floor and shower cleanliness. We’ll address these concerns with our housekeeping team to ensure a better experience in the future. Thank you for bringing this to our attention.Best regards,Customer Care Team
par un voyageur de Riveriside
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Atenas, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best regards,Customer Care Team
par un voyageur de Mililani
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Erickson, thank you for your feedback. We’re sorry to hear that cleanliness and property conditions did not meet your expectations. We take these concerns seriously and will review our cleaning procedures and maintenance to address these issues. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience on a future visit.Best regards,Customer Care Team
