Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2019 par Customer Care Team, Gestion de l’hôtel
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
par un voyageur
Publié le 11 déc. 2024
The staff is really cool
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ray, thank you for your kind words! We're so glad to hear that our staff made a positive impression during your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Customer Care Team
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best regards,Customer Care Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
staff wasnt very nice or friendly and the property was dirty, ants in the bathroom for no reason, the room reeked of cigarettes even though it was non-smoking
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Vanessa, we deeply regret to hear about your experience and sincerely apologize for the cleanliness issues and the behavior of our staff. Your feedback regarding the ants in the bathroom and the unpleasant odor in your room is concerning, and we will address these issues with our housekeeping and maintenance teams immediately. We strive to create a welcoming and comfortable environment for our guests, and your comments will help us improve our services. Please contact us directly so we can make this right for you and discuss a suitable resolution. Thank you for bringing these matters to our attention.Best regards,Customer Care Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
It was very grungy feeling everywhere in the room. While it was a no smoking room as a common smoke smell was quite strong. The flooring was a rubber mat, similar to what you might seen in gym and overall the whole room just did not seem clean or sanitary. The sheets were clean and the bed luckily they have no bugs. Air air-conditioning worked fine bathroom had the strongest smoking smell and the dispensers for soap shampoo and body wash were also grimy and out of repair the room keys were the standard mag swipe. The area of the motel was pretty close to a major mall, but overall seem to be in a low income to commercial area. The motel also had a tournament food truck parked in the parking lot.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Andrew, thank you for sharing your experience with us, and we're truly sorry to hear that your stay did not meet your expectations. Cleanliness and comfort are our top priorities, and your feedback regarding the strong smoke smell, the condition of the bathroom amenities, and the overall atmosphere of the room is very concerning. We will immediately investigate these issues with our housekeeping and maintenance teams to ensure that all areas of the motel are properly cleaned and maintained. Additionally, we apologize for any inconvenience caused by the food truck on the premises. We appreciate your feedback, as it helps us to identify areas for improvement. Please consider reaching out to us directly so we can address your concerns and work towards making your next experience a much better one.Best regards,Customer Care Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The flooring in the room that I stayed in the bathroom flooring was of which you would put for a backsplash in a kitchen and it was glass tile. Glass tile with zero grout it's pretty painful on bare feet in a bathroom. And the remaining room flooring, its some sort of foam mat material.DO NOT walk on that foam matte flooring with your feet. They will be insanely black in just a few steps. I'm not over exaggerating I promise
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Chastity, thank you for your candid feedback. We're sorry to hear about your disappointing experience with the flooring in your room. We understand how uncomfortable and frustrating that must have been. Cleanliness and comfort are top priorities for us, so we deeply regret that this aspect of your stay did not meet expectations. Your concerns about the bathroom and foam flooring will be forwarded to our team for immediate attention. We appreciate your insights and will work on improving the overall experience for future guests.Best regards,Customer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Catiemaree, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best regards,Customer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Ricardo, thank you for your feedback. We apologize that cleanliness did not meet your expectations during your stay. We take this matter very seriously and will address it with our housekeeping team to ensure improvements are made. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Customer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Elizabeth, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best regards,Customer Care Team
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Joseph, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best regards,Customer Care Team
