Note fondée sur 528 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 févr. 2017 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Good stay
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Glenn, Thank you for your feedback! We’re pleased to hear that you had a good experience at Extended Stay America. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The property is very well kept and clean. The staff are helpful and accommodating.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Not satisfied at all.
Staff is not helpful. I asked for complimentary room service that was added to my stay for booking over 2 weeks. Never got it.
They didn't give me a bug spray even tho i asked them. There was spider n mosquito in my room.
it mentioned breakfast was included, but it was the worst breakfast I have ever experienced. They only had coffee, hot water, cereal but no milk to have it with and cheap store bought small muffins.
Would never stay here again
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Muhammad,Thank you for sharing your concerns. We apologize for the disappointing experience during your stay and regret not meeting your expectations. We will indeed address all the concerns with our team to review and improve our services and prevent similar issues in the future. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Rooms were not clean
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Priyal,We are deeply sorry for the cleanliness issue you encountered during your stay. We understand that a clean and comfortable environment is essential for a relaxing and enjoyable stay; therefore, we regret not meeting your expectations. We will address this with our housekeeping to ensure our hotel meets the high standards. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Stay for 1 night. With long drive we enter the room just want to lie down rest, …. The room they give to us is smell cigarette smoke We never smoke so this give us a headache. We come home sick. Don’t think will ever come back to this hotel
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kim,We sincerely apologize for the unpleasant experience during your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we will address them with our team immediately. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is our top priority, and we are constantly working to improve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Will come back again
Publié le 15 sept. 2024 sur HotelsGreat room for couples
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Travis,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We're thrilled that our room was a great fit for couples. Our goal is to provide a comfortable atmosphere ideal for relaxation and quality time. We're glad you had a positive experience during your stay. Thank you for considering staying with us again; we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Ladie at front desk was rude and unprofessional,didn’t know where the room was ,asked for a lower floor room and she said we don’t have the rights to it cuz we booked with Expedia. Then I asked how much more for a late check out and was told that this location does not offer it but I can book another night stay and leave when ever . ,,very little close by parking , room was ok mattress was not comfortable at all , didn’t even waste time on the “free breakfast “ will not come back to this location !!!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Thomas,We're sincerely sorry for the disappointing experience you encountered during your visit. We regret that our staff fell short of providing helpful and courteous service and our amenities didn't meet your expectations. Please know that we take your feedback seriously and will address these concerns with the appropriate team to enhance our guest experience and overall services. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
