Note fondée sur 569 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Great time
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Irene, Gestion de l’hôtel
Dear Thuyen,Thank you so much for staying with us and leaving us feedback! We are overjoyed that you gave our service a 10 star rating because we work so hard to give all of our customers exactly that. We anticipate seeing you again soon.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
The key to the pool did not work and the jacuzzi didn't turn on and it was dirty. Other than that everything else was fine.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Irene , Gestion de l’hôtel
Hi Ruby,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the issues you mentioned regarding the key to the pool did not work and the jacuzzi not turning on and being dirty immediately to ensure a better experience for our guests moving forward. Please accept our sincerest apologies once again
par un voyageur
Publié le 11 sept. 2024 sur Expedia
I didn’t like that you had to pay for parking despite having their own lot. The front desk told me that the money for parking goes to the security guard which despite not seeing one and they take no responsibility if anything gets stolen, would make $500k/year with the amount of spaces they charge for. Also, we needed sheets for the hida bed and they were short staffed so had to go to the front desk ourselves to get them.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita - Front office manager , Gestion de l’hôtel
Dear Brad,Thank you for sharing your concerns. I’m sorry to hear about your experience with parking and the shortage of staff. We understand that paying for parking can be frustrating, especially when it seems like there should be added value. I’ll make sure to pass your feedback along to management for review.Regarding the issue with the hide-a-bed sheets, I apologize for the inconvenience that caused. We strive to provide prompt service, and it’s disappointing to hear we fell short. Thank you for bringing these matters to our attention; we’ll work to improve. We hope you’ll consider giving us another chance in the future.Sincerely,Anita - Front office manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Irene , Gestion de l’hôtel
Dear DeMoris, Thank you so much for staying with us and leaving us with feedback! We are overjoyed that you gave our service a five star rating because we work so hard to give all of our customers exactly that. We anticipate seeing you again soon.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita - Front office manager , Gestion de l’hôtel
Dear Anonymous,Thank you for the perfect score. We hope to see you again in the near future.Sincerely, Anita - Front office manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Pillow and bed was very comfortable.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita - Front office manager , Gestion de l’hôtel
Dear Amanda,I'm so glad to hear that you found the pillow and bed comfortable! A good night's sleep is so important. Thank you for your feedback, and we hope to have the pleasure of hosting you again!Sincerely,Anita - Front office manager
par un voyageur
Publié le 29 août 2024 sur Expedia
I was bit disappointed because in the three days stay I told them two times that shower pressure was low, and both times they promised to send maintenance but the issue remained.
Expedia shown that there is Parking and Breakfast available with this hotel. But they didn’t mention that both were paid separately. Had to pay over 50$ for 3 night parking.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita, Gestion de l’hôtel
Dear Mayank,Thank you for your feedback, and I’m sorry to hear about the issues you experienced during your stay. It’s concerning that the shower pressure issue wasn’t resolved despite your requests, and I understand how frustrating that must have been.Regarding the parking and breakfast, I apologize for the confusion. We aim to be clear about any additional costs, and I appreciate you bringing this to our attention. Your comments will help us improve our communication.We value your feedback and hope to provide you with a better experience in the future. Thank you for staying with us!Sincerely,Anita - Front office manager
par un voyageur
Publié le 24 août 2024 sur Expedia
The bed is soooo comfortable. Room big
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita, Gestion de l’hôtel
Dear Ana,I’m so glad to hear that you found the bed comfortable and the room spacious! Comfort is a top priority for us, and it’s great to know you enjoyed your stay. Thank you for sharing your feedback!Sincerely,Anita - Front office manager
par un voyageur
Publié le 20 août 2024 sur Expedia
I had the most horrible stay.
-Parking Fee was not outlined in website or confirmation. Had to pay by phone.
-Rooftop area was closed, not outlined on website or confirmation.
-Telephone Cord was removed from phone. Had to have housekeeping move the bed to reconnect.
-Pool Gate was broken. They had to open with a stool and reach over the fence.
- Toilet ran all night.
- Microwave in common area was dirty.
-No extra blanket provided.
-The staff did their best to keep up. But, I will not stay there again.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita, Gestion de l’hôtel
Dear Terri,I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your concerns. It’s clear that we fell short in several areas, and I understand how frustrating that must have been.We do our best to make the parking policy clear on our booking site and confirmation emails, however, I understand how it could be missed, and I apologize for any inconvenience this caused. I also regret that you encountered issues with the phone, pool gate, toilet, and common area cleanliness. Your feedback about the missing blanket is noted as well.While I’m glad to hear the staff did their best, I completely understand your decision not to return. We will take your comments seriously to improve our services. Thank you again for your feedback, and I hope you find better accommodations in the future.Sincerely,Anita - Front office manager
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Anita, Gestion de l’hôtel
Dear Jade,Thank you for the perfect score, hope to see you again.Anita
