Note fondée sur 1 204 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Pas tres propre et odeur désagréables dans la chambre
Commentaires de Gestion de l’hôtel
8 sept. 2024 par na, Gestion de l’hôtel
Dear Martin,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues and unpleasant smell you encountered during your recent stay. This is certainly not the standard we strive to maintain, and we regret that this affected your experience.Please be assured that we have addressed these concerns with our housekeeping team to ensure that this does not happen again. We truly appreciate your feedback as it helps us improve our services and the guest experience. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Thank you again for sharing your feedback.Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 28 août 2024 sur Hotels
par un voyageur
Publié le 27 août 2024 sur Expedia
My 5 night stay was great ! Staff was pleasant, b'fast was delicious with many options, fabulous pool, and room was clean and spacious. Only minimal downsides were the bed was too soft for my liking (but I like a very firm mattress), and carpets/hallway could use a little updating.
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
My Lisa,Thank you so much for your kind words and for choosing to stay with us for five nights! We’re thrilled to hear that you had a great stay and enjoyed our pleasant staff, delicious breakfast with its many options, fabulous pool, and clean, spacious room.We appreciate your feedback regarding the bed and the carpets in the hallway. While we understand that mattress preferences can vary, we’re sorry that the bed wasn’t as firm as you would have liked. We’re also taking note of your comments about the carpets and hallway, and we will look into potential updates in those areas.Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We hope to welcome you back in the future!Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
par un voyageur de Waterloo
Publié le 26 août 2024 sur Expedia
Hot tub jets didn’t work. Breakfast was good. Had to ask for housekeeping to get us towels after 2 days
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
Dear Todd,Thank you for sharing your experience with us. We’re glad to hear that you enjoyed our breakfast offerings and found our hotel easily accessible.However, we sincerely apologize for the issues you encountered during your stay. The cleanliness and functionality of our amenities are very important to us, and we are sorry to hear that the hot tub jets were not working and that there was a marker on your bed linens. This is not up to our usual standards, and we have informed our maintenance and housekeeping teams to address these issues immediately.We apologize for the inconvenience caused by the need to request towels after two days. These matters are being reviewed by our staff to prevent them from happening in the future.Your feedback is crucial in helping us improve, and we hope to have the opportunity to provide you with a much better experience on your next visit.Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
par un voyageur
Publié le 25 août 2024 sur Expedia
Spent two nights at this property. Check in was quick and front desk staff were outstanding. Breakfast choices were amazing, staff working were friendly and helpful.
A special shout out to Christina at the front desk. She went out of her way for my family. An upgraded room for our anniversary! She was friendly, efficient and saved us when another hotel didn’t confirm our booking and were full.
Christina went above and beyond to make sure our stay was memorable and she should be recognized as a fantastic employee!!
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
Dear Patti,Thank you for your wonderful feedback about your recent stay with us. We’re thrilled to hear that your check-in experience was quick and that our front desk staff, especially Christina, made such a positive impression on you and your family.It’s fantastic to know that Christina went above and beyond to make your anniversary special with an upgraded room and to assist when your original booking fell through at another hotel. We’re proud of her commitment to excellent service and will make sure to recognize her efforts.We’re also glad you enjoyed the breakfast choices and found our staff to be friendly and helpful. Your feedback truly motivates us to continue delivering exceptional experiences.Thank you again for choosing our property. We hope to have the pleasure of welcoming you back in the future.Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
par un voyageur
Publié le 23 août 2024 sur Expedia
Lost power and my room was burglarized
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
Dear Matthew,We are deeply concerned and sorry to hear about the issues you experienced during your stay, particularly regarding the power loss and the burglary of your room. This is an extremely serious matter, and we are treating it with the utmost importance.Please be assured that our management and security teams are fully investigating the incident, and we are cooperating with local authorities to address this situation. The safety and security of our guests are our top priorities, and we are taking immediate steps to ensure that such an incident does not happen again.We sincerely apologize for the distress this has caused you and would like to discuss the matter with you directly to provide any support you may need and to better understand the details. Please reach out to us at your earliest convenience.Thank you for bringing this to our attention, and again, we deeply regret the inconvenience and distress this has caused.Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
par un voyageur
Publié le 22 août 2024 sur Hotels
par un voyageur
Clean and great service
Publié le 21 août 2024 sur HotelsThe hotel itself and rooms were very clean. The front staff was also courteous and informative. However, the carpet down the entire hallway was starting to pull up creating a bad tripping hazard. Also had wished the pool and hot tub hours were a bit longer.
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
Dear Erin,Thank you for your feedback and for choosing to stay with us. We’re pleased to hear that you found our hotel and rooms very clean and that our front staff was courteous and informative.We appreciate you bringing the condition of the hallway carpet to our attention. The safety of our guests is a top priority, and we take the tripping hazard you mentioned very seriously. We are addressing this issue immediately to ensure that it does not pose any further risk.We also appreciate your feedback on the pool and hot tub hours. We will take your suggestion into consideration as we review our amenity hours to better accommodate our guests’ needs.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
par un voyageur
Publié le 20 août 2024 sur Expedia
Was nice. I was there only for sleep.
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
Dear Marcia,Thank you for taking the time to share your feedback. We're glad to hear that you had a nice stay, even if it was brief and just for sleep. We hope to have the opportunity to welcome you back for a longer stay where you can fully experience everything our hotel has to offer.Sincerely,Denise LindnerAssistant General ManagerBest Western Plus Milwaukee Airport
