Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2024 sur Expedia
Propreté de l'établissement laisse à désirer
Commentaires de Gestion de l’hôtel
12 juin 2024 par Manager, Gestion de l’hôtel
Hello Benoit,We appreciate your feedback and take cleanliness seriously. We encourage guests to reach out to our management team directly to address any concerns for future visits.
par un voyageur
Publié le 24 sept. 2024
My wife and I booked a one-night stay at this hotel due to its convenient location near downtown. Unfortunately, our experience was far from pleasant. Upon entering the hotel, we were immediately hit with a musky odor, poorly masked by cheap deodorant. Things went downhill quickly when, during check-in, a highly intoxicated individual approached the front desk, yelling and cursing. The attendant told us to ignore him, even though he became more aggressive and pushed his way in to demand access to his room. The staff seemed unfazed and told us he was on drugs, which was alarming.
After checking in, we hurried to our room only to find the same individual following us, shouting obscenities. Once inside the room, we were greeted by another foul odor, and at that point, we knew we didn’t want to stay any longer. To make matters worse, the intoxicated person was lingering outside our room. We immediately went back to the front desk to request a different room, but the attendant showed no concern. He rudely mentioned that since we booked through a third party, no changes or refunds could be accommodated.
We decided to leave and booked a different hotel, the Ambassador Hotel Milwaukee, through the same app. It was a world of difference—spotlessly clean, with exceptional service, all for the same price. I highly recommend staying at the Ambassador Hotel instead; it's outstanding and offers a much better experience.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello louis,We are sorry to hear about your recent experience at our hotel. We take all guest feedback seriously and will address the issues mentioned to improve our services. Should you have any further concerns or wish to discuss your stay, please feel free to reach out to our management team directly for assistance. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Terrible neighborhood and at check in they offered me a device for my steering so my car wouldn’t get stolen 😡
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,We apologize for any inconvenience you experienced during your stay. Our priority is to ensure the safety and security of all guests. If you have any further feedback or concerns, please do not hesitate to reach out to our management team.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns and make improvements. We value your experience and strive to provide the best service possible.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There was atosch in my shower and there was mold and a bulging wall full of ways lwatee in my room.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Shawana, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for further improvement. Please feel free to reach out to our management for any further assistance regarding your concerns.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Cathy,We are delighted to hear that you had a wonderful experience at our hotel! We always strive to provide top-notch service to all our guests. We look forward to welcoming you back soon for another enjoyable stay.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
There was holes in the outside wall where daylight was going thru the walls. The shower in our first room broke…not a good area of town.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Peggy,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all guest comments seriously and will address the issues you mentioned to ensure a better experience for future guests. Feel free to contact our management team directly to discuss your concerns further.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
No hot water, very very very limited breakfast, ive been to many days inn and this is by far the most limited with breakfast. It also had a musk smell through the hallways and in the room. The doors dont close as well inless you force it close.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello amy,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team for further improvement. Your comments are valuable to us in our ongoing efforts to enhance the guest experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
When we checked in the first red flag was when they offered us a steering wheel lock. Then told us to park in a certain location so the camera could pick up the car. We were told there was a gang going around and taking cars and killings people. Also it smelled of alcohol the moment we walked in the lobby (a beer can was on the floor).
We felt unsafe and left. Would not recommend this property.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We regret to hear about your experience and take all guest feedback seriously. Your safety is our top priority, and we have security measures in place as a precaution. We will address your concerns with our team for improvement. Your feedback helps us ensure a better experience for all guests in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello MICHAEL,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
