Note fondée sur 745 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2025
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Very clean and comfortable room and good check-in service. The website said the hotel would offer breakfast, but it did not. It also said there would be amenities like shampoo and there were not. The website should be more accurate about this, but the room was still excellent for the price and we would definitely stay again.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Overall our stay was great. We had 5 rooms for 13 people and wanted to keep the cost down. We got what we paid for. The staff was wonderful. I was surprised when they didn't take cash, but that was my fault because I didn't read every little detail in my search. This is a bare bones motel. No hair dryers, shampoos, had to search for a garbage can in our room etc. They offer stoves and microwaves, but nothing in the room for pans or utensils. I guess things have changed since the last time I stayed at an extended stay. Fortunately, we weren't counting on any of that as our stay was a short stay. We had a place to crash for the night and enough room to play some cards for a bit. It served it's purpose.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lori, We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience. Thank you once again for staying with us with your family.Sincerely,Hotel Management
par un voyageur de Westminster
Publié le 24 sept. 2024 sur Expedia
This had a better rating when I booked but it does not deserve even a 7 star rating. Property was in very poor condition. We were not given any kitchen items for free so why even stay there? Linens were limited to a towel and a washcloth. Ultimately its saving grace was it was near a Texas Roadhouse restaurant.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Susan, We would like to express our sincere apologies for any inconvenience that may have been caused by the condition of our accommodation and our updated policy on kitchen amenities. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arisen and apologize for the same. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
There is no desk agent available after 10pm. We arrived from a wedding and had to wait 15 minutes before someone was able to come down and check us in. It was another 10 minutes for them start up computers and find the reservation. Our room was barebones, no soap, shampoo, conditioner, two small towels in the bathroom. The room we stayed in was musty when we walked in and was far too warm.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Hannah, Thank you very much for posting a review of your stay. We aim to offer every guest outstanding service, cozy accommodations, and excellent amenities. Therefore, we apologize for not meeting your expectations and appreciate your letting us know. We will take care of these matters right away. We value your business and would love to have the opportunity to accommodate you again so that we can provide you with an even better experience.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur de Tigerville
Publié le 21 sept. 2024 sur Expedia
It's an extended stay property so no amenities whatsoever. No coffee anywhere, no vending machines, no soap in bathroom. Our toilet wouldn't flush and the thing on the tub that makes the shower work was broke so we couldn't shower. But the bed was comfy.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robyn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Expedia
