Note fondée sur 730 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Room was easy to get too except they didn't empty garbage can in kitchenette area
par un voyageur
Publié le 26 août 2024 sur Expedia
This place was adequate as a place to sleep. But when we checked in, it appeared that housekeeping had not finished our room. Some of the bed linens were missing. There were no towels or washcloths. There was half eaten food and drink in the fridge. Not sure what happened. But we just slept there and left. We encountered people with big dogs in the hallways, so they must let people live there with dogs. I think I'll find another place for next visit to the area.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear John, Thank you for sharing your review with us. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Also, we regret any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to reach out to our front desk anytime to make the most of your stay; we are always here to help! We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely, Hotel Management
par un voyageur
Publié le 26 août 2024 sur Hotels
Hotel closes lobby at 10 and we had to call customer service for them to open and check me in. Also they made the check in before we even arrived there .
There was no shampoo or conditioner in the room.
No breakfast either even when I made my reservation the website was advertised
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Artemio, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this to our attention. We understand that starting your day with a good breakfast is crucial, and we regret that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Rest assured, we are actively pursuing a resolution with the relevant parties. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely, Hotel Management
par un voyageur
Publié le 25 août 2024 sur Expedia
No staff available during night time, they charge extra for change sheets, blankets, towels, trash, etc very expensive for that “kind” of service.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Julyse, Thank you for your feedback. We understand your concerns about your recent stay at our hotel and sincerely apologize for any disappointment caused. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
par un voyageur
Poor service to start
Publié le 25 août 2024 sur HotelsNot a great visit, started with poor desk service by an unattentive host with minimal customer service. Hotel ammenities and services were not offered or discussed. After receiving 1 room key only (no request for additional with a 3 party two bed room) our family grabbed our items and trekked to the room.
Initial impressions were good. Settling in proved a different story as the bathroom was not ready for new guests. The first of our family used the last of the only roll of toilet paper stocked with no additional roll in sight. One of our party went to the desk for more along with requests for towels (only 2 in room for 3 people), pillows (2 on one bed, 3 on the other) a blanket if possible and the toilet paper.
After learning company policy regarding only 2 towels in each room, no exceptions, and being told there were no pillows to spare my family member returned with a roll of toilet paper an a promise of a blanket, maybe.
No blanket came, drawers in the kitchenette were broken and fell apart at the slightest of touch. The bathroom was ill designed for use.
Do not intend to stay at sinilar properties afain.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 24 août 2024 sur Expedia
Dirty. Hallway had bad odor. Room had bad odor. Room was 3/5 for clean. Windows so dirty you could hardly see out. Bathroom was nasty enough that I didnt shower there. Rug was stained, had wet spot between the beds. Outside/ parking lot had garbage everywhere. Stay somewhere else if you can.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Lee, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We have addressed this with our staff and are grateful for your patience and valuable feedback. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
par un voyageur de Largo
Publié le 22 août 2024 sur Expedia
I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facility based on it having a fully functioning/stocked kitchen. We had already purchased groceries for our meals. I informed the manager that he must comply with the terms of our rental - which included all of these items. As a concession, he did allow us to use a pot, a pan and a spatula. We had to provide our own dishes, utensils, etc. We had to buy a coffee pot. We also purchased towels, because I refused to pay anything additional to this property for them. A hotel room should provide towels for guests. We
Expedia should not list this as a hotel for short-term guests. It is really an apartment complex. Most guests were living there. There were men drinking an urinating in the parking lot - just below our window, and near the dumpster where we had to take our trash.
This was not even close to the experience we expected. I cannot tell you how upset and disappointed we are with this trip. I hope you will consider a refund!
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Charlotte, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
No go… not what was advertised
Publié le 18 août 2024 sur HotelsFirst, there is no continental breakfast. I found this out when I got there, despite it being advertised online AND at the hotel itself!
Second, there are no pots, pans, plates, bowls, cups, utensils… nothing in the kitchen!!
Third, the bathroom was not clean. I found dirty wipes and the walls are peeling bad. Shower pressure was nonexistent.
Will not stay here again.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Travis, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Additionally, to ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Your feedback has been invaluable in identifying the issue, and we are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Publié le 14 août 2024 sur Hotels
