Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2018 sur Hotels
ete voir une game de baseball tres belle journee
Commentaires de Gestion de l’hôtel
2 sept. 2018 par Front Desk Manager Comfort Suites 414-979-0240, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Beverly Dixon
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Therese,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Melissa,Thanks for your visit to our hotel. Please say more about your stay, if we missed any mark in hospitality, looking at the rating of only 6-star. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Rooms were very nice. Breakfast was really good. Wish the pancake machine was working though lol.
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed the rooms and breakfast. We apologize for the inconvenience with the pancake machine and are working to get it back in service soon. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager
par un voyageur de Detroit
Publié le 11 août 2024 sur Expedia
we checked in and the shower had soap and hair from a previous guest housekeeping came but didn’t remove the soap. Towels had hair on them and when asked for new towels the front desk clerk didn’t want to exchange them. I would never stay at another holiday day inn ever!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ella,We’re truly sorry to hear about the cleanliness issues you experienced and the lack of proper response from our staff. This is not the standard we strive for, and we will address these concerns with our team to ensure they are resolved. We appreciate your feedback and hope you will reconsider staying with us in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
No toilet paper, no shampoo and conditioner
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience caused by the lack of toilet paper and toiletries in your room. This is not our standard of service, and we will address this issue with our team immediately. Thank you for bringing it to our attention, and we hope to better meet your needs in the future. Visit again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Hotel was good, comfy beds and helpful Staff only thing to note was there was some broken glass in the parking lot where someone’s window was obviously shattered, but never picked up.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Morgan A,Thank you for your positive feedback on our comfy beds and helpful staff. We apologize for the broken glass in the parking lot and are addressing this issue to ensure a safer environment for our guests. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Pool was broken
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. I apologize for the inconvenience caused by the pool being out of service. We are working to resolve the issue and appreciate your understanding. We hope to have the opportunity to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Meh
Publié le 5 août 2024 sur HotelsDirty crumbs on the floor, not bed bugs but bugs in the bedding, wouldn’t deliver extra bedding to the room. Pull out couch was colored on by what I would assume is a small child. Breakfast didn’t start until 7am
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kevin,Thank you for bringing these issues to our attention. We're sorry to hear about the cleanliness concerns and the difficulties with extra bedding. This is not up to our usual standards, and we will address these matters promptly. We hope you'll give us another opportunity to provide a better experience.Sincerely, Hotel Manager
