Note fondée sur 320 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
Clean and nice people
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Robert Brown: GM, Gestion de l’hôtel
Thank you Daniel!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The bedroom had a odd odor bag of potatoes under the sink went turn tv under tv and it was sticky
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Robert Brown: GM, Gestion de l’hôtel
George, thank you for choosing to stay with us this weekend. I do want to appologise fo rnot meeting your expectations, and you;d like to discuss further if you'd reach out to me at the hotel!
par un voyageur
Pet friendly
Publié le 15 sept. 2024 sur HotelsCould have been a little cleaner. It’s a pet friendly hotel and I looked under both beds to ensure my cat would not get into anything and found someone’s deodorant cap as well as a Bobby pin on the bathroom floor. Quite the variations in smell when using the stairs by the time you get to the third floor like they needed a little more air circulation. The kitchenette was a nice option with full fridge/freezer and ice maker, sink, coffee maker and stove top as well as kitchen cabinets. It worked well for our quick stay in town.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Robert Brown: GM, Gestion de l’hôtel
Bridget, thank you so much for taking the time to review us, and for your 5/5!! I will take your comments to our staff, and use it as a teachable moment. thank you!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Robert Brown GM, Gestion de l’hôtel
Adam, I'd appreciate hearing how we could have made this a 10/10 experience for you!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I was put in a room after a few days of my stay, the room ceiling cracked open and water coming down in the bathroom. I was given a different room but has strong cigarette smell.I have asthma ask the nice lady. I was given another room where the toilet seat is wobbly when you seat and dirty water coming out from the bottom of the toilet, Disgusting. I ask to have it fix because the room is good but not the toilet. It took 3 days to get it fix but the man only sealed the bottom of the toilet but not the wobbly toilet seat. I just scratch my head and I said… whatever. I extended my stay for the same room til Sept 30 because of the location of my work but decided to leave early due to my worst experience with the front desk staff who had given me the rudeness and harshness and impolite customer service. I had issue with her on multiple occasions and yesterday Sunday 8/8, she checked me in again and made a mistake charging my card after I told her that the reservation had been fully paid last week for 22 days reservation. She was lecturing me about what to and which room to book with a code number which I had no clue of what was she was saying. As a guest I do not have to know that info. That is something that a front desk to use to check in the guest what I know I go online to book the room and make reservation no code to pick, no clue of what she was saying but the thing that was upset me is her negative attitude towards me. I cried in my room and can’t sleep and went to work
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Robert C Brown: GM, Gestion de l’hôtel
Rosita, I can understand your frustration on being asked to leave the hotel and not return, but we've tried to accomodate you during your 7 weeks with us.Our staff had bent over backwards to make you feel at home, and was trying to couch you on how to book the same room type you were in to ensure we could keep you in the same room every week, as every week was a different reservation from a third party.The only times we'd knock on your door, was to offer housekeeping, or to ask that you take care of the mundane of registering/signing your new reservation weekly.I'd attempted to understand why you were (previously) leaving one star reviews with no text, and to discover what we could have done better/different for you, but any such question was met with a paranoia about us inquiring about your life. we truly just wanted to turn around your experience.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The room are nice n clean
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Robert Brown: GM, Gestion de l’hôtel
Thanks Maria!we're so very happy you'd enjoyed your stay!
par un voyageur
Publié le 26 août 2024 sur Hotels
Quiet and comfortable. Very good value for the price.
Commentaires de Gestion de l’hôtel
27 août 2024 par Robert Brown: GM, Gestion de l’hôtel
Thankyou so very much,Susan!
par un voyageur
Publié le 26 août 2024 sur Expedia
There were a couple long hairs in the shower and I shave my head bald so they weren't mine.
Commentaires de Gestion de l’hôtel
27 août 2024 par Robert Brown: GM, Gestion de l’hôtel
Michael, Apologies from myself and my staff, we take our room cleanliness very seriously, this will absolutely be shared to showtheimportance pf proper cleaning, but proper inspecting as well. I appreciate you reaching out!
par un voyageur
Publié le 19 août 2024 sur Expedia
The first room they assigned me smeeled so horribly that i didnt even get more than one foot in the door. The "replacement" room was almost as bad. It was very late amd i feltnstuck so i stayed. But, my nose never got used to thenstank. Stay somewhere else.
Commentaires de Gestion de l’hôtel
20 août 2024 par Robert Brown: GM, Gestion de l’hôtel
Sir,We take the comfort of out guest very seriously, and do ourbest to remedy what we can/ as soon as we can.I see you were assigned a 2nd floor room, wich ( while pet freindly hotel, we strive to kep pet free for allergens)mayhap it was cooking smells, due to our kitchenette? i do see you stayed with us 7 days, and I would have moved you (I understand it is a frustration and and inconvienence) to any room of your choosing over the course of your stay!!!!Please, never hesitate to alert staff any/all issues!!!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Robert Brown GM, Gestion de l’hôtel
Jennifer,Would love tohear how we couldmake your "6" to a 10!Thankyou for leaving a review!
