Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2022 par Angela C, Gestion de l’hôtel
Thank you for the 10 of 10 review. We hope to see you again soon!
par un voyageur
Wait for either new owners or a refresh
Publié le 13 oct. 2024 sur HotelsThis hotel was wonderful when we stayed here last year. However, it has fine down hill since then.
1. There was garbage in the courtyard area.
2. The TV could only access about 15 channels during the day, and only three at night.
3. None of the TVs in the lobby area worked. The big one by the video poker machines were set for PPV porn. Nothing else was available on that TV.
4. The morning continental breakfast was sparse, but hit the spot. It would have been nice to have had knives to spread butter, jelly, peanut butter and the likes.
5. You get a $10 credit towards food at their snack bar. However, $4.25 for a snack size bag of chips is OUTRAGEOUS!
I hope that there are plans to revitalize the property. It is in a wonderful location and has such great potential.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Donald,Thank you for your feedback! We're pleased to hear you enjoyed your previous stay and appreciate your compliments on our location. However, we sincerely apologize for the issues you encountered, including cleanliness in the courtyard, limited TV access, and breakfast supplies. Your concerns are noted, and we are committed to revitalizing our property for future guests. Thank you for sharing your thoughts!Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear James,We appreciate you choosing to stay with us and your eight-star review. We value your feedback and extend an invitation to write more about how we can make our services better in order to potentially receive a 10-star rating. It will significantly alter our situation. I would be very grateful for that. I hope to see you here soon again.Sincerely, Hotel Manager
par un voyageur
Under New Owners - Room for Improvement
Publié le 12 oct. 2024 sur HotelsReceived a friendly greeting and was asked if I'd stayed here before - (I had). The clerk explained they had new owners and were now offering a continental breakfast.
My room was very clean but had a strong smell of bleach. The bed was very comfortable.
I did explore the breakfast offering around 8:30 the next morning and was very disappointed (I now understood what I detected as a lack of enthusiasm about it from the clerk when I checked in). There was a selection of cold cereal. One mini muffin and 4 slices of bread was all that was left in the display case and there was no regular coffee left in the dispenser. Sadly, no employee was around to offer any service or assistance. (Not at the counter of food or at the front desk). I left with nothing.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kathleen,Thank you for sharing your experience with us. We're glad you received a friendly greeting and found your room clean and comfortable. We apologize for the strong bleach smell and the disappointment with our continental breakfast offerings. Your feedback is valuable, and we’ll work to improve our service and food options. We hope to welcome you back for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Drew,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Angel is the evil hotel manager
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sanjuan,Thank you for sharing your feedback. We appreciate your insights and take all guest comments seriously. Please know that we have noted your concerns and will work on your inputs to enhance our services. Our goal is to ensure a positive experience for all our guests. We hope to welcome you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Worst hotel in Brookfield… they pick and choose who can stay at they hotel even they have family living free
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Brittany,Thank you for your feedback regarding your recent experience. We value all comments from our guests and take them seriously. Please be assured that we strive to provide a welcoming environment for everyone. We will take your input into account as we continue to improve our services. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cecily,Thank you for the perfect 10 out of 10 rating! We're thrilled you had such a great experience and look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The hotel is ok only things I did not like was the carpet and pull out couch mattress were both were flirty.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Regina,Thank you for your feedback! We're glad to hear that your stay was okay overall. However, we apologize for the issues you encountered with the carpet and the pull-out couch mattress. Cleanliness and comfort are essential to us, and we will address these concerns with our team to ensure improvements are made. We hope to welcome you back for a better experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Juanita,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
