Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Very nice experience!
Commentaires de Gestion de l’hôtel
8 août 2024 par Fernando Arias , Gestion de l’hôtel
Hi David, thanks for giving us a review! You are always welcome in Casa de Vista Alta.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The pros for this property are endless! The property and surrounding area are breathtaking. The staff go above and beyond to ensure a happy stay. A breakfast of fruit, fresh juice, coffee, eggs, bread and jam using high quality, local ingredients. We felt safe in Mindo and the property is located in between the town and the excursions. We opted for dinner and a bird watching tour, i highly recommend both!
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Fernando Arias , Gestion de l’hôtel
Hello Joshua. Thank your for your visit and your review. Casa de Vista Alta is your home in the cloud forest.
par un voyageur
Publié le 1 juin 2024 sur Expedia
Absolutely lovely. Owned and operated by a local family. The staff is very kind and helpful. The views of wildlife are exceptional. We were very comfortable. We didn’t want to leave! Note that the road to the hotel is not paved. The local drivers are used to it. If arriving from Quito, get out at the Mindo town square and take a taxi $4-5 to the hotel. People there seem honest and hardworking.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Fernando Arias , Gestion de l’hôtel
Hello Judith thank you very much for your wonderful review, it motivates us to improve more and more. Best wishes;
par un voyageur
Publié le 22 mai 2024 sur Expedia
This property is in a nice location, nature's paradise, lots of trees and birds around, I was delighted to see toucans and hummingbirds everyday(stayed for 4 nights) it's safe and quiet, staff is good, breakfast is free and it's quite good, there are also decent lunch and dinner options if u don't want to to go to town. Taxi ride is $4 if u want to go to town and Esther who is the caretaker will call for a taxi for u. She is very helpful with answering ur questions. Overall it's a good place, my only suggestion would be to have screen doors/windows so u can leave glass door/window open for airflow and not have mosquitoes/insects come in.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Fernando Arias , Gestion de l’hôtel
Dear Nimmi. Thank you very much for your review and your recommendation. It motivates us to do the things better for your comfort.
par un voyageur
Horrible service. Do not recommend.
Publié le 19 mai 2024 sur HotelsHorrible service. This place costs much more than the other hotels in town. The first night was fine. On the second night, when we came back from town, there was no power. No one informed us. We called the hotel and they said they’re workin it. We didn’t have power all that evening/night and the day after through checkout. After that initial phone call to the hotel, they stopped answering our texts and calls. We didn’t know what was happening. No one checked on us, no one brought us a flashlight. Within 30min our phones shut down cause we couldn’t charge them and we didn’t even have a flashlight in them. Couldn’t use our computers. It was pitch dark. We couldn’t do anything in the room, had to shower in the dark, search for our stuff in the dark. Couldn’t even use the jacuzzi we paid extra for. The most frustrating thing is that no one cared no one checked how we were doing. No one apologized the day after. We couldn’t go to the reception because it was a 10 min walk through complete darkness. We could have paid $100 less and stayed in a a room with light in town. Since then they have been ignoring our calls for refund for that horrible night. One of the worst experiences I had in a vacation. I do not recommend.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Fernando Arias , Gestion de l’hôtel
Dear guest our apologies for your inconvenience. We are in the raining season and in places like Mindo, problems with light happens sometimes for the rains in all the town. Perhaps your communication problem with our front desk after working hours is our responsibility. We sorry for that. Your review help us to improve. Thanks
par un voyageur
Publié le 16 mars 2024 sur Expedia
Wonderful breakfast, helpful staff, quaint and clean facilities.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Casa de Vista Alta staff, Gestion de l’hôtel
Hello Mathew, it is wonderful for us to know that you enjoyed your stay. Thanks for visiting us. Best wishes;
par un voyageur
Publié le 5 mars 2024 sur Hotels
It was a wonderful experience-everyone was extremely customer oriented and helpful at all times. Maibe is an asset to the business.
Thank you!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Casa de Vista Alta staff , Gestion de l’hôtel
Hello Antoinette!! Thank you very much for bringing us your review. We are inspired all the time thanks yours feedbacks Our best wishes.
par un voyageur
Publié le 18 févr. 2024
Yandry and the rest of the staff were great!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Casa de vista Alta staff, Gestion de l’hôtel
Thank you very much for coming Antonio was a pleasure for us.
par un voyageur de San Diego
Publié le 17 févr. 2024 sur Expedia
The location in the jungle was fabulous for birding.. Loved the Lemon house built right in the jungle with a lots of windows.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Casa de Vista Alta team, Gestion de l’hôtel
Hi Joseph!! thanks a lot for comming!! Your review is really important for us. Was a pleasure have you here )Best regards;
par un voyageur
Publié le 16 janv. 2024 sur Expedia
The most incredible hotel. The views are amazing. Humming birds and toucans all around the common area lobby. Walking distance to cable car and waterfalls hike. VERY peaceful setting. Breakfast was stellar. Freddy at checkin completely helpful and accommodating. Thank you for making our Mindo experience unforgettable.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Casa de Vista Alta team, Gestion de l’hôtel
Hi Douglas, Thanks a lot for your review. It was great to have them with us. Your experience inspire us to improve more and more. Best regards
