Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Greatness
Publié le 6 oct. 2024 sur HomeAwayThis was the best cabin I have ever visited. Nice,quiet, and relaxing. Clean and well prepared for us to come and in and relax. Most definitely coming back again!!
par un voyageur
Publié le 23 sept. 2024 sur HomeAway
par un voyageur
Publié le 20 août 2024 sur HomeAway
par un voyageur
Great
Publié le 22 mars 2024 sur HomeAwayThe fridge is an issue but everything else was great
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Crissy. We are happy to hear you enjoyed the location, though we apologize for the issue that prevented you from fully enjoying your stay. We wish that you had alerted us to the issue with the fridge while in the home so that we could rectify the situation as we worked to fix the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
par un voyageur
Amazing location, house needs some TLC.
Publié le 28 nov. 2023 sur HomeAwayThis place is DISGUSTING! The roach infestation was so bad that my kids couldn't sleep in their room upstairs for 3 nights b/c of the number of roaches crawling on the walls & ceiling. In the kitchen, there was a mishmash of functional items. The dishes are random & mismatched with not nearly enough utensils for a party of 8. There are about 5 glasses and random coffee mugs. The under-counter lights don’t work. For the money, I would have thought the kitchen would be more user friendly than it was. The main table has a broken leg. The faucet at the sink is about to come disconnected from the counter. The freezer does not get below freezing. The working lightbulbs in the fixtures on the porches outside are minimal. There is a rusted table with two unmatched chairs scattered in the yard that you can use if you want to risk having your legs near the nasty spider webs covering the center of the table. The dishwasher barely cleans rinsed off/mostly washed dishes. Two of the toilets had issues working well.
There is a level of expectation a family should have for a “mountain, riverfront property,” but I assure you, our expectations are not out of bounds, especially paying the amount of money we paid. Cheap toilet paper & paper towels-sure. Heck, the COMPLETE lack of ambiance, decor, warmth, etc. would be ok if this place was clean & functional. The rental company was helpful, but I was disappointed in the amount offered to be credited.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Calhoun Ga
Cabin was awesome
Publié le 28 juin 2023 sur HomeAwayStay was miserable. Power went out 30 minutes after we got there. Which could not be helped. But in the middle of the night this beeping started behind a locked door. After numerous calls we had no relief. The beeping lasted for 17 hours. Then in the middle of the day the alarms started going off. Your customer service could not give us help or get in touch with anyone. We ended up calling 911. They checked for gas leak. Finally Your guy showed up and disconnected. The service in an emergency was unacceptable. We lost $250 worth if food and the cost of the cabin. Our stay was ruined WITH all the beeping and alarms and no solution. We were working around not having power but the other issues were a fiasco. Would like some money back. Cant recommend you because of the way the emergency was handled.
Commentaires de Gestion de l’hôtel
15 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Gary, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
par un voyageur
3RD STAY HERE... NEVER AGAIN
Publié le 29 juill. 2022 sur HomeAwayI have stayed at this cabin before when listed with private/local rental company and now it is managed by Vacasa/VRBO....I was sad to see how much it has changed and not in a positive way at all. I was truly disappointed in the condition of the cabin along with the response from Vacasa when help was needed with the television. I The first issue was the cleanliness of the cabin,,, the actual MOLD in the bathrooms and holes in the quilts and shower liners....disgusting. Long time buildup of cobwebs everywhere. Broken outdoor furniture, hot tub not properly cleaned or correct balance of chemicals causing odor. I can go on and on.. Also there are very limited items in the kitchen so bring tuber ware and mixing bowls etc.. Now that I look I should have been warned by the past reviews. -
par un voyageur
Family vacation
Publié le 7 juill. 2022 sur HomeAwayIt was wonderful everything we needed. Beautiful home. The coldest water we have ever been in before.
par un voyageur
Filthy with no good compensation
Publié le 27 juin 2022 sur HomeAwayWe got to this cabin and there was food in the sink, all the dishes had to be washed before we could use them, the floors felt like there was a dirty film over them, there was food and mail clippings on the couch, and the air wasn’t left on it was 79 degrees when we got there and had to wait til the next morning for the cabin to finally get to a comfortable degree. Talked to management and the best the could offer was half of the cleaning fee, even though clearly the cabin had not been cleaned. Also all the towels had a sour smell.
par un voyageur
Weekend Away
Publié le 19 mai 2022 sur HomeAwayProperty was as advertised. A clean comfortable cabin right on the river.
