Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible Property Management
Publié le 23 juin 2024 sur HomeAwayCentral A/C unit broke on the second day resulting in 89+ degree temperatures in the bedrooms at night! Property management (Vacasa) was worthless. Didn’t offer alternative accommodations or compensation. Had to pack up the family in the middle of the night essentially ruining our vacation. Will never use properties managed by Vacase again. VRBO customer service was equally useless. Customer service rep made it very clear VRBO is only an advertisement service and cannot provide actual assistance. Sticking with hotels from now on…
par un voyageur
Lake House
Publié le 13 mai 2024 sur HomeAwayEverything you need on Lake Anna
par un voyageur
Already did in another email request
Publié le 25 avr. 2024 sur HomeAwaySee above
par un voyageur
Lake Anna in April
Publié le 22 avr. 2024 sur HomeAwayWe stayed for a fishing tournament, so having the boat slip and ramp was perfect. A couple of the beds were so uncomfortable we split up and slept in the basement on the sofas - the upstairs Queen and the 2 singles in the loft. Everything else was perfect!
Commentaires de Gestion de l’hôtel
7 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Lassie, for your feedback! We are happy you enjoyed this home. While we understand that sleeping preferences vary widely, we are sorry to hear that the bed did not provide for a comfortable night of rest. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Nice lake stay
Publié le 11 avr. 2024 sur HomeAwayWe had a few issues at the beginning of our stay but Vacasa did help to resolve them. The home is in a perfect location and the little beach outside was perfect for my young family. The house has a number of aspects great for a young family (tableware and basement playroom) however I was surprised there was no high chair and no pack and play (not advertised so I brought mine but easy additions to increase interest in this property?). Kitchen incredibly well stocked which made my evenings stress free because we cook every night and eat in. Our bed was not comfortable but my daughter loved her bunk bed.
Commentaires de Gestion de l’hôtel
26 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Alice, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. We hope to have the opportunity to better impress you in the future!
par un voyageur
Short visit
Publié le 15 déc. 2023 sur HomeAwayNice area clean unit everything was seamless
par un voyageur
What a wonderful family stay!
Publié le 12 nov. 2023 sur HomeAwayWe stayed because my husband and son had a fishing tournament, so we had us, 2 adult children and spouses and grandkids 3 and 1 year old. What a magical place! Very nice kitchen, bedrooms were awesome and had something for everyone and the family room on bottom level is where we spent every evening - thanks for having the TeePee and kids area! We got some good family time and utilized the late check out option offered. The included boat slip and boat launch were very nice,we all went fishing together and had a blast! Amanda was my property contact and was a great help to us!
par un voyageur
Great House for Families but trash disposal is major issue
Publié le 7 sept. 2023 sur HomeAwayThis is a great house that is very kid friendly.
Excellent location in terms of the common area and beach for the kids, the restaurants within walking distance, grocery store etc. Also the homeowners were so friendly and welcoming! These owners put a lot of thought towards kids which we appreciate! Little chairs on the patio, kids corner in the basement, very thoughtful. I gave it 4 stars for two reasons
1. The basement shower definitely needs work. The shower insert doesn’t seem to be installed correctly. When you move around in the shower water squirts out from underneath insert and completely soaks the tile. Even a quick 10 min shower made a totally mess. And you wouldn’t know there is a problem until it’s too late.
2. Trash. This was a huge detractor for us and despite how great this house is, it would cause us to look elsewhere in the future. There are no trash bins on-site at the house or a community dumpster for the homeowners and guests. You have to drive your garbage 3miles down the road to a trash facility. I wish we had a better heads up about this. We would’ve packed better heavy duty bags for the trash if we had known we had load our trash into our vehicle. We had a Sunday check out at 10am yet the trash facility doesn’t open until 10am. Makes it hard logistically to make a trash run before you load up your car with luggage. I wish the trash situation was noted in the listing itself. More importantly the renters guide in the house should be more specific on
Commentaires de Gestion de l’hôtel
22 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Ashley, thank you for staying with us! We are so glad you had a great time! We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
par un voyageur
PvZ Lake Anna
Publié le 3 sept. 2023 sur HomeAwayWonderful location, lots of room and close to restaurants.
Only issue we had was on days 2-3 there was an invasion of ants around front door, hall bathroom, through hallway and into living room and kitchen. Ended up moving all our food and items into the bedroom. Called Vasca to get someone to come take care of problem. We were told some one would come that day. No one came. Then we were told they could some later which is the day we were checking out. Did receive a small discount for our inconvenience though.
par un voyageur
Beautiful home and location
Publié le 11 août 2023 sur HomeAwayThe home and location were great. The rating of 3 is due to several issues - Vacasa difficulties and construction on-site. Vacasa did not send us an accurate check in code and we had to call to get into the house. After several attempts, they finally got it right. I also called Vacasa in the second day to ask a question about swimming in the lake (house directions said no swimming allowed) and the contact never called me back. And there was home construction across the street with hammering starting at 8am and ending around 5 - not great for a vacation. Because of this, we did not spend much time at the property, although it was a beautiful place. The home is very inviting and well equipped, although you couldn’t get water from the refrigerator (slow flow). The back screen door was broken and was left on the deck in the sitting area. I would consider staying again but would want to be sure the construction is completed and Vacasa stepped up their service.
Commentaires de Gestion de l’hôtel
27 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Susan, for your feedback! We're glad to hear that the location of the home served you well. We did not receive prior notification regarding the construction next door, we are so sorry for the disturbance this caused during your visit. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
