Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Stay
Publié le 3 nov. 2024 sur HomeAwayThe house was incredibly clean and comfortable, the dock was amazing, the location on the water was beautiful. We had a great week. The house met and exceeded all our needs.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
BEWARE OF VACASA
Publié le 18 juin 2024 sur HomeAwayLovely home and amenities BUT VACASA provided no support or communication.
Ants in kitchen and bathroom
Dirty/moldy shower curtain
Grill broken
Outside/downstairs fans seized up
No propane which they said they did not get their propane delivery yet - texted asking how to get reimbursed and no response.
We reached out to VACASA once Saturday, 5 times Sunday and finally got a text reply Monday morning. One rep was off and the other had a "Family Emergency". Monday morning brought us a box of ant traps and said the shower curtain was bad and this was the ONLY contact VACASA made. Asked to speak with the reps manager and nothing. Called VACASA main customer service number and nothing. Emailed VACASA and they said they were trying to reach out to the local manager and NOTHING.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par VrboOwner, Gestion de l’hôtel
Beth, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Nice Lot!
Publié le 28 mai 2024 sur HomeAwayWe really enjoyed our stay. Used the kayaks, paddle boards, and screened in porch while fishing. But, the screens were all ripped. The video game didn't work. The controller was stuck in one direction and we were not able to play it. On the first day we had an ant problem, the washing machine had to be serviced since they didn't have the water on apparently. We had to have batteries brought in since the remote didn't work for the tv. The coffee maker was leaking as well. Despite these problems, we did enjoy the outdoor spaces and it didn't ruin the fun.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par VrboOwner, Gestion de l’hôtel
Eri Michelle, thank you for sharing your experience, we're pleased you enjoyed your stay! We apologize for the areas that needed some TLC and our local manager assured us that pest control has been scheduled to address the ants and maintenance has been scheduled to repair the ripped screens. The arcade game has been removed and the coffee maker replaced and we appreciate you bringing these items to our attention. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Great location, great dock
Publié le 30 mars 2024 sur HomeAwayWe loved our stay at this house. It was clean, and was comfortable for our family. The dock was great for fishing. The kayaks were nice to have. One big problem was the arcade game machine did not work like it did last year when we stayed here. I messaged the manager through VRBO but didn't hear back. Our kids were disappointed. Even though we encourage them not to play video games, they really loved it last year and we wanted to come back this year. If it is advertised on VRBO, then steps should be taken to make sure it works.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.
par un voyageur
Beautiful Scenery with a Home Feeling
Publié le 17 mars 2024 sur HomeAwayMy family and I had such a great time. It was a much needed relaxing experience with such a beautiful view of the lake. We did not want to leave. Will definitely come back again.
par un voyageur
Great Weekend Getaway
Publié le 19 janv. 2024 sur HomeAwayThe house was perfect for our large group that included 11 people. We love that we could bring our dogs. The house was very clean when we arrived, however, the vents on the ceilings were very dusty. Other than that there were no issues. We would definitely stay here again ;-)
Commentaires de Gestion de l’hôtel
21 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Patricia, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur
Gorgeous Setting Beautiful Large Home & Lake Front Beach
Publié le 18 sept. 2023 sur HomeAwayOverall positive feeling about the accommodations in the home and the lake front beach. Lake water was 96 degrees in September, which was lovely. Large anchored raft for relaxing in the water. House seemed very clean when we arrived. Plenty of seating in the home for a large family or group. Screened room on dock was nice with plenty of seating. Negatives were, arrival instructions were to use a key in a lockbox, but the no key was in the lockbox, so after the many hours of travel, as all 8 of us arrived in our 3 cars, we could not get inside the house. I had to call in, and then wait to be contacted to learn there was a front door code. Wish we had been given that prior to our arrival. Internet barely works, so plan use your hot spot. Bring TP, as they do provide, but a bare minimum. Screen doors on sliding doors were broken. And the paddle boat steering was broken, so the "senior" member in our group had no boating options, as kayaks and paddle boards were not an option for that person. We had a great time for our family vacation, and the children were asking to come back next year. House and property were 5 star, just a few things need to be better organized (check-in instructions) and a few things were broken, which we reported to Vacasa. I highly recommend this property for a relaxing lake front vacation. View is amazing!
Commentaires de Gestion de l’hôtel
22 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Alison, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur de United States
Perfect Lakeside Vacation Home!
Publié le 4 sept. 2023 sur HomeAwayWe had a fabulous vacation at this beautiful home. The location is private and the view is gorgeous. The home has everything you need for your Lake Anna vacation. We enjoyed swimming, kayaking, paddle boarding, corn hole, and puzzles. The grill, boathouse, many outdoor eating options, firepits, and huge yard were also perfect for our family and dogs. There is plenty of room to spread out and bedrooms for everyone. The kitchen is well stocked. There is so much to enjoy at the house that we stayed close to home but the area is beautiful and the home is centrally located.
There was a little hiccup when we first arrived with the code to enter the house but the Vacasa rep solved the issue right away.
Thanks for a great vacation and we hope to be back soon!
par un voyageur
So much backyard!
Publié le 30 mai 2023 sur HomeAwayProperty has plenty of space but especially the back yard for tons of activities. Location was easy to get to and was close to places to eat or if you need to run to the grocery store. Only cons I would saw is the internet and wifi was spotty but at the end of they day, trip away to the lake is to disconnect. The property allows dogs so please be aware if you have someone in your group who is allergic to pets, hard to get clean up all the dog hair. Overall a lot of pros that outweigh the minor cons so would definitely be coming back.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
