Note fondée sur 819 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 déc. 2024
I gave them another try and the hot tub was still closed it was to hot in the room so i adjusted the ac/heater lower by 4 degrees and cold air was coming in. It was the same aa last time. Ice machine still broken
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Manager, Gestion de l’hôtel
Hello Jermaine, We appreciate you giving us another opportunity to host you and regret the continued inconvenience with the hot tub and room temperature control. Your feedback about the HVAC system and ice machine is valuable for our improvement efforts. We recommend reaching out to management for any further assistance with your concerns.
par un voyageur
Publié le 21 nov. 2024
I was not fan of the hot tub being closed the whole time i was there. Which was 5 days. The ice machine was broke the whole time. The heat in the room did not seem to get hot. I did like the breakfast there.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Jermaine,We appreciate the feedback on your recent stay with us. Please accept our apologies for any inconvenience caused by the maintenance of the hot tub and ice machine. We're glad to hear you enjoyed the breakfast during your visit. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Breakfast food was bad
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Juan, Thank you for sharing your feedback with us. We appreciate your insights and will pass this information along to our culinary team for their review and consideration. Your comments help us improve our services for future guests.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
When we got into our room, we noticed there were only two queen beds. Our reservation was for 5 people but there was only enough room for 4 people to sleep. Also, we noticed the bed was dirty (the top covers) and saw what looked like droplets of blood in various places on the carpet as well as the toilet paper holder was broken. We called the front desk and they quickly gave us a different room. The next morning we went to get some breakfast in the breakfast area. There wasn’t much of a variety of food and the area didn’t seem sanitary. There were some workers painting areas of the hotel and were signs up warning of wet paint. I did not feel comfortable staying there nor looking forward to sleeping. It just seemed very run down and the workers were just running it at the bare minimum.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for any inconvenience you experienced during your stay and appreciate your feedback. Rest assured we take your comments seriously and use them to improve our services. Your comfort and satisfaction are our priorities, and we hope you will consider staying with us again for an enhanced experience.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello RICKIA,We are grateful to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another exceptional stay!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Property was very dirty. Common area floors had not been cleaned well in a long time. Lots of broken items throughout the hotel. Lights burnt our and covers missing on a lot of fixtures. Our room had a broken towel bar and it was just laying on our sink. Not a huge deal but either fix it, or remove it. The room itself was clean enough. Seems like a little maintenance and some management that cared about the place would go a long ways on improving the facility.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kevin,We appreciate your feedback and apologize for the inconvenience. We will share your comments with the appropriate team members for further attention and improvement. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we take all feedback seriously to enhance our guest satisfaction. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Darren,We are thrilled to hear that you had a fantastic stay with us! We appreciate your support and look forward to welcoming you back in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Comfortable
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lewis,We are glad to hear that you found our hotel comfortable during your stay. We strive to provide a relaxing and enjoyable experience for all of our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We appreciate your comments and look forward to welcoming you back in the future.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
It was clean and convenient. I will say that the breakfast options weren’t that appealing…
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Susan,We appreciate you taking the time to share your thoughts with us. Your feedback on the breakfast options will be shared with our team for review and improvement. Thank you for choosing to stay with us and we hope to welcome you back in the future.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Evan,We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly if there are any areas where we can improve. We value your insights and hope to welcome you back for a better experience.
