Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024
The shower and shover chair was very dirty; shower head was terrible unable to stay I one position to take a shower. The jacuzzi drain was not working unless you held it with your hand.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the shower, shower chair, and jacuzzi in your room. This is not the standard of cleanliness and functionality we aim to provide, and we will address these concerns with our housekeeping and maintenance teams immediately. We appreciate your feedback and hope to have the opportunity to offer you a much-improved experience on your next stay.
par un voyageur
Publié le 27 août 2024
the outside was unkempt.
Commentaires de Gestion de l’hôtel
28 août 2024 par Andy, Gestion de l’hôtel
Thank you for your feedback. We apologize for the unkempt appearance of the outside of our property. Maintaining a clean and welcoming environment is important to us, and we will address this issue with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a better experience in the future.
par un voyageur
Publié le 27 août 2024
outside of property was dirty looking.
My room was nice but the tv was annoying and wifi was slow.
It was great for the price.
Commentaires de Gestion de l’hôtel
28 août 2024 par Andy, Gestion de l’hôtel
Thank you for sharing your feedback with us. We’re glad to hear you found your room comfortable and that you felt your stay was great for the price. However, we apologize for the issues you encountered with the property’s exterior, the TV, and the slow Wi-Fi. We will address these concerns with our team to ensure we make improvements. We appreciate your comments and hope to provide a better experience on your next visit.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for your feedback. We appreciate your rating and are committed to improving. If you have specific concerns, please feel free to comment. We hope to welcome you back for a better experience in the future!
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for your positive review! We appreciate your rating and are glad to hear you enjoyed your stay. If you have any specific feedback to share, please feel free to comment. We look forward to welcoming you back soon!
par un voyageur
Family get together
Publié le 13 août 2024 sur HotelsVery friendly staff and convenient location. The pool and waterslide are great. My room must have had a water leak becasue you could see it on the ceiling. Unfortunately, there were still pieces of paint/plaster on the chair that had not been cleaned. The hotel is starting to rrally show its age.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for your feedback! We’re pleased you enjoyed our friendly staff and the pool. We apologize for the maintenance issues in your room and will address them with our team. We appreciate your insights and hope to welcome you back for a better experience.
par un voyageur
Publié le 7 août 2024 sur Expedia
Staff was very nice and responsive. Fixed leaking shower next day. Great lobby to gather in. Pool was a hit with the kids. It’s not a 5star hotel but it’s clean and has all you need. Beds were comfy, towels are small but they brought more.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for your kind review! We’re glad you found our staff responsive and enjoyed the lobby and pool with your kids. We appreciate your feedback and hope to welcome you back soon!
par un voyageur
Publié le 7 août 2024 sur Hotels
I first room the toilet kept backing up and the beds were terrible. Our second room tge refrigerator didn’t keep things cold and the air conditioning didn’t work well. Front desk personnel were great. Breakfast was ok
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about the issues with your rooms and appreciate your patience. We're glad our front desk staff provided excellent service. Your comments will help us improve our facilities and breakfast offerings. We hope to have the chance to provide you with a better experience in the future.
par un voyageur
Publié le 7 août 2024 sur Expedia
Check in went fine. Guy at front desk was friendly. Problem was my 2 rooms I rented (Connecting rooms).
1st room- No hand soap , hand towel or wash rag.
Bathroom only had 1 bath towel with a nice blood stain on it plus no shower curtain.
2nd room- Had hand soap but no hand towels , or bath towels but had 1 wash rag.
So of course I went down to front desk , and got what we needed plus a shower curtain for both rooms & yes had to hang my own shower curtain up for both of my rooms I rented.
All I got from the guy at front desk was oh Im sorry & it seemed like no big deal.
Since I was staying 2 nights , the next morning I decided to talk to new person at front desk & about how I found my 2 rooms. All I got from was well guess the housekeeper got busy doing something else & forgot to go back & finish.
Well as someone who has been a hotel housekeeper...
A room should be completely finished before you leave that room so you dont get busy & forget to go back.
Forgetting to hang up a shower curtain is one thing but damn towels are something that no housekeeper should forget to put in a room.
Breakfeast sucked to.
"Waterpark" was fun the kids.
This isnt the 1st American in Ive stayed in but this location gives American a bad name.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad you enjoyed the waterpark, but we sincerely apologize for the issues you experienced with your rooms and the breakfast. Your comments about housekeeping are concerning, and we will address them with our team to ensure this doesn't happen again. We appreciate your insights and hope to provide you with a better experience in the future.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for your review. We value your feedback and are dedicated to making improvements. If you have any specific concerns, please don’t hesitate to comment. We hope to have the chance to provide you with a better experience next time!
