Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 nov. 2024
Good stay
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Andy, Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear you had a good stay with us and look forward to welcoming you back for another great experience.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
My bathroom shower wasn’t clean. Hair was on the shower wall and the tub was dirty. And there wasn’t no hand soap.And breakfast wasn’t what I was thinking to have. Staying here peoples need to go to a restaurant for breakfast
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize for the cleanliness issue in your bathroom and for the disappointment with breakfast. This does not reflect our usual standards, and we will address these concerns with our team to ensure improvements. We appreciate your input and hope to provide you with a much better experience on your next visit.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for your review. We’re glad to hear you had an overall positive stay, but we recognize there’s room for improvement. Your feedback helps us enhance our services, and we hope to provide you with a better experience on your next visit.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for your review. We regret that your experience fell short of expectations. Your feedback helps us improve. We hope to offer you a more positive stay next time.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for your review. We're sorry to hear that your stay didn’t meet your expectations. Your feedback is important to us, and we’ll be reviewing your experience to make improvements. We hope to provide you with a better stay in the future.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Room had fruit flies and found dirty diaper in drawer and no tv channels came in on tv i asked for my money back and ghey threatened to throw me out of property
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for bringing these issues to our attention. We sincerely apologize for the unacceptable condition of your room and for the way your concerns were handled. This is not reflective of the standards we aim to uphold, and we will be thoroughly addressing the cleanliness and service issues you experienced with our team. Your feedback is important, and we appreciate the opportunity to improve.
par un voyageur
Relaxing
Publié le 6 oct. 2024 sur HotelsPool was awesome ! And very cloae to valleyfair
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for your great feedback! We're thrilled to hear you enjoyed the pool and appreciated our convenient location near Valleyfair. We hope to welcome you back for another fun stay soon!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for taking the time to rate your stay with us. We're always striving to improve, and if you have any additional feedback on how we can make your experience better, we’d love to hear from you. We hope to have the opportunity to serve you again in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
They wanted to charge my card again when they already did. The staff was very rude and had no hot water and bathroom door would lock u in the bathroom,the tv channel did work well at all. They charge my card before I had cheeked in I didn’t like that at all they that how they do it .
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Andy, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the confusion with your card charge, the issues with the staff, hot water, bathroom door, and TV. These matters do not reflect our standards, and we’ll address them with our team. We appreciate your input and hope to provide a better experience in the future.
par un voyageur de Rancho Cordova
Publié le 28 sept. 2024 sur Expedia
Good experience at a reasonable cost. Bring back the jigsaw puzzles in the lobby!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Andy, Gestion de l’hôtel
Thank you for sharing your experience! We're happy to hear you enjoyed your stay and found the pricing fair. Your suggestion about bringing back the jigsaw puzzles in the lobby is a great one—we’ll be sure to share it with our team. We hope to see you again soon!
