Note fondée sur 695 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 déc. 2024
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Marissa,Thank you for the perfect 5-star rating! We're delighted you enjoyed your stay and hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Lack of information
Publié le 6 oct. 2024 sur HotelsWe had asked for a main floor room when booking online as husband uses a cane and walker. Immediately was given a second floor room. Asked for a main floor room. Host had to check online to see if I had really requested one and then once confirmed she changed it to main floor. Host didn’t mention to us anything about breakfast or pool hours, check out hours etc.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cynthia,Thank you for your feedback. We understand the importance of accommodating special requests, especially for guests with mobility needs, and we appreciate you bringing this to our attention. Your comments about the communication regarding breakfast, pool hours, and check-out times have also been noted. We are committed to improving our guest experience and will address these issues with our team. We hope to provide you with a more seamless stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Check in and staff was fine. However, TV reception was horrible.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear that your check-in process and staff interaction were positive. We apologize for the issues you experienced with the TV reception and will look into it to enhance the experience for our guests. We hope to welcome you back for a better stay!Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024 sur Hotels
It was good but always too short
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you enjoyed your stay, even if it was too short. We hope to welcome you back for a longer visit soon so you can fully experience all we have to offer!Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Good enough
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your 4 out of 5 rating! We're glad to hear that your stay was satisfactory. If there's anything we can do to enhance your next experience, feel free to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear jimmy,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 5 rating. If you have any specific feedback or concerns you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kenneth,We are overjoyed to receive your ten-star rating! Thank you for selecting our hotel and taking the time to provide such positive feedback. We work hard to ensure that our guests have a positive experience, and we're thrilled to hear that your stay exceeded your expectations. We hope to see you again in the future and provide another pleasant stay. Thank you for your outstanding rating!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments regarding the issues you encountered are invaluable and will be addressed with our team to ensure improvements. We hope you’ll consider staying with us again in the future for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
1st time visitor … impressed with room size and cleanliness of the property … surprised at the quality of the breakfast as well !!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 5/5 rating! We’re thrilled to hear you were impressed with the room size, cleanliness, and the quality of our breakfast. It’s wonderful to know we exceeded your expectations on your first visit. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
We had a nice size room
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're pleased to hear you found your room to be a nice size during your stay. Ensuring our guests have comfortable and spacious accommodations is important to us. Thank you for the positive feedback - it's great to know we were able to meet your expectations. We appreciate you taking the time to share your experience, and we look forward to hosting you again in the future.Sincerely, Hotel Manager
