Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 nov. 2023 sur Expedia
Chambre propre mais immobilier désuet
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Leo, Gestion de l’hôtel
Merci beaucoup
par un voyageur
Publié le 30 nov. 2024
Service was exceptional
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Mary, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Ruben, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Troy, Thank you for sharing your feedback regarding your recent experience with our service. We sincerely apologize for the inconvenience and disappointment you encountered during your stay. Providing reliable and efficient service options is a priority for us, and we regret that we fell short of your expectations on this occasion. We appreciate your patience and understanding as we continuously strive to improve our services. Your comments are invaluable to us in identifying areas where we can make immediate improvements and enhancements. If there's anything else you would like to share or if there's anything we can do to make things right for you, please do not hesitate to reach out to us directly. We hope for an opportunity to welcome you back in the future and demonstrate the improvements we have made.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Laura, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
par un voyageur
It was ok, not worth a second stay.
Publié le 7 sept. 2024 sur HotelsI have mixed feelings about my stay. The hotel was nice enough, it felt partially updated and clean, but it wasn't the level of comfortable luxury that I used to equate with Crowne Plaza hotels. You need a key card to access the rooms, which made it a little difficult for friends visiting (versus other hotels). The free shuttle was a nice bonus and the front desk employees were so nice! Bed was comfy. My main complaint is housekeeping. I appreciate daily service since most hotels stopped doing that after COVID, but the housekeeping lady would knock on my door until I physically unlocked it to speak with her. I used the top lock, so you could crack the door open still, and I know she could hear me yelling for her to skip service (the "do not disturb" sign was flimsy and fell off constantly). I could hear my TV at low volume outside the door, no way she didn't hear me telling her to go away. I was in bed, enjoying my privacy, and felt completely uncomfortable with her insistence. She did not give up until I got dressed and came to the door. Also, overnight, there were random beeping noises and unusual sounds (creaking noises, TV clicking, etc). I'm sure there's some explanation, but if I believed in ghosts like my mother, we would have been moving rooms or hotels! The tub drained abnormally slow, as another review mentioned, but it wasn't a problem for me since I take short showers. All in all, YMMV, but I will pick a different hotel for my next stay in Minneapolis.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Keith, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
The staff was incredibly rude and did not care about the concerns that I had
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Ugbad, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Disappointed in the limited restaurant hours and the location is not within walking distance to other locations for meals.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Esther, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Leonardo Atoche, Gestion de l’hôtel
Dear Christopher, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!
