Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de TUCSON
Publié le 7 oct. 2024
nice place for a comicon
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Theresa!Thank you for sharing your feedback! We're excited to hear that you enjoyed your stay and found our place to be a great spot for a comicon. It's always fun when events like that bring people together, and we're glad our location worked well for you. We hope you had an awesome time and look forward to welcoming you back for your next adventure!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Stephanie,Thank you for choosingn us for your accommodation needs. We always strive to provide the best experience possible, and we truly value your input.If there’s anything specific you’d like to share about your experience, we’d love to hear it so we can address any concerns and improve for future guests. We hope to have the opportunity to welcome you back and make your next stay more enjoyable.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Very good
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Dzung,Thank you so much for sharing your experience! We're delighted to hear that you had a very good stay with us. It’s wonderful to know that everything met your expectations. We take pride in providing a comfortable and enjoyable experience for our guests, so it's rewarding to hear that we succeeded in making your stay pleasant. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jeff,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Meh
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Adam,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Needs lots of remodeling, upkeep, and cleaning
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Shayla,Thank you for sharing your feedback with us. We are aware that some areas of our hotel need remodeling and upkeep, and we are actively working on improvements to enhance our guests' experience. Your comments are invaluable in guiding our renovation efforts, and we are committed to addressing these issues to provide a better stay for future guests. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and show you the positive changes we are making.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Apparently this hotel will not reserve the room type you choose when reserved from a 3rd party (even pre-paid months in advance) and you get "what is available". For example, if you reserved a single king room, you may not get it.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Gabriel,Thank you for sharing your experience regarding your reservation. We understand how important it is for our guests to have the accommodations they expect, and we regret that we fell short in this instance. We are currently reviewing our policies regarding third-party reservations to ensure that our guests receive the rooms they have chosen. Your feedback is crucial in helping us improve our services and prevent similar situations in the future. Thank you for your understanding, and we hope to have the chance to provide you with a more satisfactory experience during your next stay.
par un voyageur de Shoreview
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi beth,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
I really wish i could give a negative star review. we were attending a Beyond the Yellow Ribbon event at the hotel, which is why we booked a room here. Specially we booked a king bed through expedia, but when we arrived, all the hotel had were double beds. The staff said because we booked through a third party, they couldnt guarantee the room we paid for. The staff took no accountability, saying it was expedias policy (not the hotels policy). The staffs attitude and lack of customer service was atrocious. In the 20 years we have booked hotel rooms, we have never heard such nonsense nor ever have that happen. The rooms were small, sheets were dirty, the bathrooms were terriblly small (sink /counter was right behind the toilet), scratchy towels, stains on the walls. staff also expect you to put the bag in the trash cans too. beds are great if youre a 4-year old bouncing on them, but they are uncomfortable to sleep in. The worst nights sleep i've had in years. We will never stay here again.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Erin,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Did not like the sheets on the bed. They were pilly
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Darrenn,Thank you for taking the time to share your feedback. We understand how important it is to have comfortable and well-maintained bedding. We will address this issue with our housekeeping team to ensure that all linens are up to our quality standards and are replaced as needed. We hope to have the opportunity to provide you with a more satisfying stay in the future.
