Note fondée sur 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mars 2024 sur Expedia
par un voyageur
Publié le 18 mars 2024 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Expedia
Took three separate tries to get a room key that worked
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Logan, We apologize for the inconvenience you experienced with your room key. Your satisfaction is important to us, and we regret any inconvenience caused by the issue with the key card. We appreciate your patience and understanding as we worked to resolve the issue. Please know that we will address this matter to ensure a seamless stay. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 15 mars 2024 sur Hotels
The bathtub was pretty old and beat up. The breakfast was so minimal.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Dawn, Thank you for taking the time to write a review. We apologize for not meeting your expectations with the condition of the bathtub and our complimentary grab-and-go breakfast. Your feedback is valuable, and we'll consider it as we strive to improve our offerings and bring enhancement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Hotels
par un voyageur
Publié le 3 mars 2024 sur Expedia
It was good definitely coming back
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Lavar, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management
par un voyageur
Nasty Experience
Publié le 28 févr. 2024 sur HotelsThe rooms smelled very bad, toilet seats broken and pinched our skin, shower barely ran and didn’t get hot, bedsheets and skirt nasty. We waited 20 minutes before the customer service appeared to check us in. I just couldn’t believe it we would’ve left but just cut our trip short I didn’t want to look for something else at that time.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Zina D, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
par un voyageur
Nasty and Horrible Experience
Publié le 28 févr. 2024 sur HotelsWaited 20 minutes for Customer Service to check us in. Rooms smelled very bad, toilet seat broken and pinching skin, water ran slowly and didn’t get hot, it was nasty and will never go away.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear ZinaD, We sincerely apologize for the inconvenience you experienced during check-in and for the unsatisfactory condition of your room. Your feedback is concerning, and we regret that we did not meet your expectations. Please know that we take your comments seriously and will share them with our team for appropriate action. We strive to provide a comfortable and enjoyable stay for all our guests and will work diligently to address the issues you've raised. Thank you for bringing this to our attention, and we hope for the opportunity to make things right in the future.Sincerely,Hotel Management
par un voyageur de Blaine
Publié le 18 févr. 2024 sur Expedia
Toilet cover and seat were broken in BOTH rooms, bathrooms not cleaned well, beds cockeyed, tv remote without batteries, desk gone, and lamp on floor with burnt out lamp. Will never stay there again!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear James, Thank you for being a guest at our hotel. We are deeply sorry to hear about the multiple issues you experienced during your stay. Please accept our sincerest apologies for the inconvenience caused by the condition of the rooms and the lack of cleanliness. Your feedback is taken seriously, and we will share these matters with our team to ensure such instances are not repeated. We understand your disappointment and are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
We were put in a non-smoking room but it reeked of cigarettes or old furnace burning. The toilet bowl had mold and mildew that clearly hadn’t been cleaned out.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nancy, We sincerely apologize for the challenges you encountered during your stay. We deeply regret any inconvenience caused by the odor and cleanliness issues in your room. Your feedback is invaluable, and we take it seriously. Rest assured, we will address these matters internally to prevent any recurrence. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with an improved and more comfortable experience.Sincerely,Hotel Management
